5 dimes terrible customer service!!!!

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Nothing worse then a "know it all" robot on the other end of the phone that wont even research a claim, the standard sorry sir I cant do anything about it without even looking into it pisses me of
 

Buy low sell HIGH
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Lets hear the details. I have had several heated discussions with them in the past, but they always made it right in the end.
 

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just the fact of not even looking into it annoys me, i am not here to blast anyone, been a member since 2004 so no agendas. live bet that was rejected(on my end) resubmitted, same line, same amount then was charged twice as a loser.

its a small bet, so no trying to circumvent limits with a double pop, just annoyed that its not even looked into, not researched, if in the end i am stuck with the 2x loser, so be it, its the i dont give a f2ck attitude that i cant deal with

there has been software with glitches before, i have seen with my owns eyes, i asked one simple question to the guy on the other end, since you seem to know it all, answer me this question; what reason do i have to make the same bet at the same line for the same amount in the same 38 seconds?

no answer just get lost attitude
 

Buy low sell HIGH
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I feel ya Chips.......5dimes and bad customer service has gone hand in hand for closing in on a decade now. I still play with them but know if shit hits the fan that I'm just going to have to suck it up.
 

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They've always been great for me. Never a problem for me. Maybe once or twice I've dealt with an exhausted rep.... can you imagine a rep dealing with a gambler who just went ape shit after a tilt? They probably get that EVERY FUCKIGN DAY!!! And then we call in with our own minor issue...

But I always treat them with respect and I get the same in return.

Never had a problem. But things happen. Probably top US-facing book.
 
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Wholeheartedly agree. They are the worse customer service in the business. Last Saturday I get an email saying my funds I sent via moneygram rejected. I contacted them using live chat to find out the story. Andrea, the lazy bitch, says they gave me a bad name. I need to go back to moneygram and get a refund. I go back get my money but they do not refund me the fee. I tell lazy bitch to refund me the fee and she says she can't refund because I should have told her I used moneygram within the last 8 days. Told her I have never had to do that before and you should be able to look at my history. She refuses to look into it and says nothing she can do. Been with them for over 10 years. It is only 9.99 but it is the principle that pisses me off. Doesn't even try to satisfy a long time customer. I guess customer is always right doesn't exist outside of US. I'm done and now using bookmaker. The grade faster and their customer service don't sound like robots
 

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Wholeheartedly agree. They are the worse customer service in the business. Last Saturday I get an email saying my funds I sent via moneygram rejected. I contacted them using live chat to find out the story. Andrea, the lazy bitch, says they gave me a bad name. I need to go back to moneygram and get a refund. I go back get my money but they do not refund me the fee. I tell lazy bitch to refund me the fee and she says she can't refund because I should have told her I used moneygram within the last 8 days. Told her I have never had to do that before and you should be able to look at my history. She refuses to look into it and says nothing she can do. Been with them for over 10 years. It is only 9.99 but it is the principle that pisses me off. Doesn't even try to satisfy a long time customer. I guess customer is always right doesn't exist outside of US. I'm done and now using bookmaker. The grade faster and their customer service don't sound like robots


thats what i mean, u are talking about 9.99, the refusal to even make an effort is what bugs me more then the amount
 

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I tried to deposit using an amazon card. Photo of the card,photo of the receipt where i bought it sent in . One guy tells me two hours max i will have funds. 4 hours later i call and next guy says it may take 24 hours. Next day i get a guy who is more helpful and he says send everything to his email. Long story short the money never made it in and i dealt with morons with attitude who seemed like they could give two sh*ts about me. I can go to bovada and debit card a deposit and the funds are there and i am betting in 2 minutes. I like the options on 5dimes but the customer service keeps me away
 

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-- Rock Chalk: In case you needed proof that people will be on anything, offshore sportsbook 5Dimes.eu reported taking "hundreds" of money-line bets on Kansas, a 45-point underdog, to beat Baylor straight up. Kansas was listed at 650-1 to win straight-up, and 5Dimes director Tony Williams said in an online chat that approximately $2,000 to $3,000 in total was wagered on the Jayhawks. "All small pokes," Williams said in an online chat. "It's better than buying a Cash 5 lotto ticket. At least you have a chance." Baylor, which was listed at -195,000 to win straight up, won 66-7.
 
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Yep. They are on their iPhones playing while they are talking to you. You know they have no clue also. When I had my issue, I asked them can you give me a new name so I can make a deposit once I void the original transaction and collect the money. Not to my surprise, the brainless Andrea gives me the same &@/&@/@ name that originally rejected!! Wtf. I said are not paying understanding why I am on live chat to begin? This was before she denied me the $9.99 fee for being a dumbphuck to begin with. I don't care about their betting options. They are done
 

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ok, now this is getting ridiculous!!!!!!!!!!!!!!

who here can help, me

now today

sportsoptions rotation number for golf 7103-7104

round 1 golf matchup
c. smith vs g mcneil
smith shoots 71 and mcneil shoots 70, straight forward mcneil 1st round winner correct?

NOPE they have chris smith listed not craig smith, craig smith wasnt even entered in this tourney

they use the line -130 listed on sports options as the closer the 2 mcneil and smith played round 1 together, but yet i dont get a winner, they refund my bet because chris(error on thier part) didnt play, line stayed up all night they took bets it stayed up until the match was over then after resuts come in i get a refund not a winner can someone here at the rx please make a phone call this is a joke 2 claims in a week because of thier incompetance
 

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You might not want to bet tennis. There isnt any one sport that has as many deleted wagers/refunds because of start time changes, withdrawls etc.

I'll give you the book perspective now. No player ever makes a mistake, it's alwsys a glitch by the system and whenever their is a time change (happens a ton on these asian tournaments) and late bets come in, they are always on the winner and the player always claims he had no idea. Unfoetunately, the 99 calls before yours were under those criteria, so if you are the one legit case, you get drowned amongst the cheats.
 
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Just take your money and run far far away from their crappy software and despicable (JR lol) service. Not even worth playing there
 

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considering they opened smith -115 and closed mcneil -130 and according to s/o line history made at least 3 line moves witht hat matchup all bets being on the winner and then cancel the bets AFTER the match is over is shady shit
 

When You're Broke, you BREAK
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lol at people betting offshore, ALL those books suck and will rip you off in the long run . 5dimes is a joker book and when they start losing they limit you or just shut you off keeping your money, has happened to me and many friends.

Bet local or don't play
 

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paid advertiser and recommended book and this is just gonna sit here? is this a watchdog site or not? anyone??

so much better when shrink was still around
 

RDWHAHB
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paid advertiser and recommended book and this is just gonna sit here? is this a watchdog site or not? anyone??

so much better when shrink was still around

haha! this site is no different than any of the books people come here to complain about. How/why could anyone think these guys are on your side any more than those guys are?!? They will rob you of a penny now in favor of you handing over $100 willingly and amicably later. It's exactly the same greed that keeps this site going that keeps the shitty books going that keeps people constantly going back to both.
 

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haha! this site is no different than any of the books people come here to complain about. How/why could anyone think these guys are on your side any more than those guys are?!? They will rob you of a penny now in favor of you handing over $100 willingly and amicably later. It's exactly the same greed that keeps this site going that keeps the shitty books going that keeps people constantly going back to both.


agreed its a shame shrink wouldnt allow that though, these sites were founded as watchdogs and now are just money grabbing whores
 

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