| How to withdraw funds from your 5Dimes account by Checks |
| Login to the 5Dimes system, go to the Cashier page and select "All Other Methods" from the drop down menu. Once there, click on the 3rd green icon with the dollar and arrow sign and it will take you to the Payouts section. Once there, click on the check icon and fill in the information required in the following page. A cashier check will be sent within 24-48 hours after your request has been submitted if entered before 1:00 PM ET Monday through Thursday. The minimum withdrawal amount that can be sent via cashier check is $1000 and maximum $7500 (US customers ONLY). $3000 is the maximum amount that can be sent to Canada. Payouts for amounts higher than $4000 require specific documentation; contact Customer Service via Live Help for more information. For first time payouts, US customers may request a check in the amount of $1000 up to $3000. You can request a maximum of one check every 7 days. Please check with Customer Support for the availability of this method in your area. Please note we are unable to send check payouts to Washington State. $3000 is the maximum check amount that can be sent to the states of Hawaii, Alaska, Maryland and Oklahoma. US customers receive checks sent using express delivery in approximately 7 to 10 business days after the date the redemption is processed. Cashier checks must be deposited through a bank machine teller as soon as received or within 2 weeks of receiving your payment. 5Dimes cannot be held liable for cashing difficulties when more than 2 weeks have passed from the issuing date of the check, and monies will not be refunded. Internal policies of some bank accounts in which checks are deposited could cause delays in the clearing process. This varies account to account and bank to bank. 5Dimes will not be held responsible for cashing delays/complications imposed by your bank. |
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I'm glad someone brought this up. As of tonight I've had this happen three times with 5D. I know the issue is on their end because the card I use with them is used solely to fund my account at 5D, it never leaves my home or my possession, and I don't store the card number on any device.
Each time it happened I've been notified of the transaction within minutes and reported it promptly so the charges have been deleted from my account, but it means having the card canceled and replaced which is an inconvenience at best, and at worst, I'm concerned that repetition of the fraudulent transactions may result in having the account cancelled. It seems to me that this must be perpetrated by someone at AD or someone with the entities that show up on my account statement as the transacting entity.
I've emailed 5D about this twice and have received no response. I like everything else about 5D and when I do interact with customer service they're always cordial and responsive. But, the fact that they ignore my emails bringing to their attention the repeated CC ripoffs that could only have occurred somewhere in their pipeline is concerning to say the least. It looks like I'll either have to change books or go to bitcoin, or both.
