British Airways is 'under cyber attack': BA computer systems crash across the WORLD sparking chaos at airports with huge queues and passengers stuck o

superbeets · May 27, 2017

BREAKING NEWS: British Airways is 'under cyber attack': BA computer systems crash across the WORLD sparking chaos at airports with huge queues and passengers stuck on planes

British Airways computer systems have crashed across the world, sparking massive queues (centre) and chaos at British airports. Furious passengers are complaining of 'huge queues' at check-in (left) and added that they cannot use the website or the app - which is causing them to miss their flights. Fliers stuck in the US, Rome, Belfast, Lisbon and at Heathrow Airport among other places vented that they were had been waiting on their planes for more than two hours (right). They spoke of 'disgraceful' customer service as staff gave out 'no information', while others warned that it was 'carnage' (left, inset) and warned others to stay away from airports. The airline said it was 'experiencing a global system outage' and added it was 'working to resolve the problem as quickly as possible'. It was unclear whether cyber hackers could be behind the outage.

superbeets · May 27, 2017

[h=1]BREAKING NEWS: British Airways is 'under cyber attack': BA computer systems crash across the WORLD sparking chaos at airports with huge queues and passengers stuck on planes[/h]

Furious customers are complaining of huge queues and flights not taking off
Fliers said captain and gate staff at Gatwick believe it could be a cyber attack
Fliers are stuck in the UK, US, Rome, Belfast and Lisbon among other locations
The airline is 'experiencing a global system outage' and trying to 'resolve' issues

superbeets · May 27, 2017

British Airways computer systems have crashed across the world, sparking chaos at airports with massive queues and delayed flights.
Hundreds of fliers are stuck in 'huge' check-in lines and parts of BA's website and app are not working - which is causing people trying to check-in online to miss their flights.
Several passengers reported that the captain and gate staff at Gatwick Airport said the airline could be under a cyber attack.
Furious fliers in the UK, the US, Rome, Belfast and Lisbon among other locations vented that they have been stuck on their plane for more than two hours.
They spoke of 'disgraceful' customer service as staff gave out 'no information', while others said it was 'carnage' at Heathrow Airport's Terminal 5 and warned travellers to stay away.
The airline said it was 'experiencing a global system outage' and added it was 'working to resolve the problem as quickly as possible'.

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British Airways computer systems have crashed across the world, sparking massive queues and chaos at airports

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Check-in lanes at Heathrow Airport were flooded with hundreds of disgruntled passengers unable to get through due to the outage

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Furious passengers are complaining of 'huge queues' at check-in and added that they cannot use the website or the app, causing them to miss their flights. Pictured, Heathrow Airport

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Gareth Wharton, at Heathrow Terminal 5, tweeted a picture of BA staff writing gate information on a whiteboard amid the systems outage. 'Gets worse, T5 staff having to put gate info up on a white board,' he tweeted

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Parts of the BA website are not working and passengers are met with an 'error' page when they try to check in online. The app has also been affected

superbeets · May 27, 2017

Several passengers reported that the captain and gate staff at Gatwick Airport said the airline could be under a cyber attack

Several passengers said staff told them the delays were due to a cyber attack.
'Gate agent at gate A10b just called it a cyber attack...true?' Bryan Henson said.
Michele Andjel added: '"It appears it is a cyber attack" said @British_Airways captain @Gatwick_Airport.'
'Stuck in Gatwick departures. BA have just announced that it could be a cyber attack that has taken down their systems,' another flier wrote on Twitter.

superbeets · May 27, 2017

Heathrow Airport said it was 'working closely' with BA to solve the issue.
In a statement, they said: 'We apologise for the current IT systems outage. We are working to resolve the problem as quickly as possible.'
They advised passengers to check the status of their flight before travelling to the airport.
Delays have also been reported in Rome, Prague, Cagliari, Stockholm and Malaga due to the technical failure and Gatwick Airport.
One passenger said that there were 'huge queues' at check in and 'no explanation'.
'Systems down. Huge queues at check in. No explanation. Not good #britishairways #heathrowterminal,' they wrote.

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The airline has apologised and said it was 'working to resolve the the problem as quickly as possible'

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One passenger shared this photo from their delayed flight, adding they were 'not allowed to buy food or drink'

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A flier shared this photo from Terminal 5 at Heathrow Airport and wrote: 'Feel sorry for these guys, they've been on the plane for a couple of hours waiting to push back, due to the computer outage'

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One traveller said that it was 'carnage' at Heathrow Airport and warned others to stay away

Terry Page, 28, of London, who was booked on a BA flight to Texas, was stuck in a queue in Terminal 5 for two hours.
He claimed BA 'made no announcements at all' about the delays, adding: 'I tried to use their website to get a screenshot of my boarding pass - but the website isn't working either.'
'(We) had to rely on the whisperings I could hear from staff talking,' he said.
Mr Page went on: 'We've tried all of the self check-in machines; none were working, apart from one. There was a huge queue for it and it later transpired that it didn't actually work, but you didn't discover that until you got to the front.'
'Then we queued for about an hour and a half with lots of people pushing in front to catch earlier flights.'
Passengers were also hit by severe delays in September and July last year because of IT glitches.

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Passengers took to social media to complain about massive queues, adding that there was 'no explanation' from staff

Another added: 'Hey @British_Airways, couldn't log in to the app with my boarding pass on because systems were down and I missed my flight. What can I do?'
Nadia Whittley, added: 'British airways computers down T5 and standstill, stranded on the plane and they make us pay for food!! Please retweet this indicency! (SIC)'
Julie Adie wrote: 'We are on the runway.. For hour now..no offer of drinks..and because ba only takes cards now, we only have cash...wat we supposed to do!? (sic)'
Mr Tail, a 27-year-old teacher from London, claimed he had missed his flight to Rome because of the technical problems.
'I checked in online using the BA app at 8.15 for my flight at 9.25, then went and had breakfast,' he said.
'At some point the app restarted and when I went to go through security I couldn't log in to my booking to get my QR code.'

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One traveller shared a photo showing massive check-in queues trailing out of Heathrow Airport's entrance

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Outraged fliers vented that they had been stuck trying to check in or for their flights to take off for hours

'This meant I couldn't go through security, and by the time I'd gone back and forth to various customer service desks the flight had closed,' he said.
'I've tried to call customer services but their systems are still down so they weren't able to help me, and they told me it was a worldwide issue,' he added.
Gareth Wharton, at Heathrow Terminal 5, tweeted a picture of BA staff writing gate information on a whiteboard amid the systems outage.
'Gets worse, T5 staff having to put gate info up on a white board,' he tweeted.
Melissa Davis, who runs MD Communications, a legal PR agency in London, was held for more than an hour and a half on the tarmac at Heathrow, on board a BA flight returning from Belfast.
Speaking from the plane, Miss Davis said the air conditioning had been off 'so I don't think we will be going anywhere any time soon', but added that the passengers had been kept informed by their pilot and given water while they remained seated.

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Furious passengers are complaining of 'huge queues' at check-in and added that they cannot use the website or the app

Fliers stuck in the US, Rome, Belfast, Lisbon and from Heathrow Airport vented that they were had been waiting on their planes for more than two hours

She later said she and others were then told they could not transfer to other flights because 'they can't bring up our details'.
Earlier this month a 23-year-old appeared in court accused of costing BA £100,000 by taking its website offline for an hour.
Paul Dixon, of County Durham, was arrested after a cyber crime investigation led by the North East Regional Special Operations Unit in October 2014.
Dixon appeared before South Tyneside Magistrates’ Court charged with five counts of carrying out unauthorised acts to impair the operation or access to a computer.
It comes as thousands of families had to fly off for half term without their luggage after Gatwick's baggage sorting system broke down – holding up 3,000 bags.
Their Bank Holiday weekend got off to a nightmare start as travellers encountered chaotic scenes and huge queues at Britain's second biggest airport.
The conveyor belt system that sorts bags before they arrive at the aircraft stopped working at around 5am yesterday, and was not fixed until around 9.15am.
Airline staff were forced to manually check each bag and put them on the right flight.Dozens of planes took off without all passengers' luggage on board.

ScottL · May 27, 2017

The terrorists will never win but they sure as hell ain't losing at this point in time. Fortunately the attack seems to have affected only events on the ground. Can't imagine if they ever took control of the planes. And the blackmail that would ensue. THIS might be a preview. THAT might be the endgame.