Xfinity

Jstack34 · Nov 18, 2017

Anyone here have XFinity? Purchased the cable/tv 3 weeks ago when I moved and I wake up this morning and my Big Ten Network and Big Ten HD are not working.

2 Hours later they managed to have every channel not working. Finally got a new box and the channels are working again except BTN still not working.

No one within their customer services would give me an email address or phone number for someone that I could speak to. Makes me realize that Verizon wasn't bad actually

G.MONEY · Nov 18, 2017

Good Luck, they all suck but in my opinion they are the worst in customer service!

he_dblhockeystx · Nov 18, 2017

I got xfinity , watchin Iowa /Purdue on btn as I type

Jstack34 · Nov 18, 2017

G. MONEY said:
Good Luck, they all suck but in my opinion they are the worst in customer service!

Yea, I only could pick between them and DirecTv @ my apartment complex.

The worst part was after they broke everything, they told me they could make an appointment to get it fixed on Wednesday. Talking to someone on twitter now who has been much more helpful, but still not working

Jstack34 · Nov 18, 2017

daveydips said:
I got xfinity , watchin Iowa /Purdue on btn as I type

LOL - I can watch it online on my account but on my TV. It is just something up with my box and they have no idea what to do in order to fix it. They keep sending signals to it but never seems to change anything

HacheMan · Nov 18, 2017

I have Xfinity & about done with their crappy internet....

NBAcapper08 · Nov 18, 2017

xfinity sucks and way over priced. i have to argue and threaten to leave every time the contract is about to expire to get the 119$ bundle offer

Jstack34 · Nov 18, 2017

NBAcapper08 said:
xfinity sucks and way over priced. i have to argue and threaten to leave every time the contract is about to expire to get the 119$ bundle offer

Im glad I didn't lock into a 2 year deal. I may cancel next month but Im nervous DirecTv won't be too much of an improvement.

It is crazy they won't give away a phone number or email for someone who can help

MotorCityMadman · Nov 18, 2017

Jstack34 said:
Im glad I didn't lock into a 2 year deal. I may cancel next month but Im nervous DirecTv won't be too much of an improvement.

It is crazy they won't give away a phone number or email for someone who can help

I HAD Directv for 15 years. I thought it was one of the best customer experiences I had. Hardly a problem. Always helpful and knowledgeable.

seldomseen · Nov 18, 2017

What do you mean you couldn't get a phone number?

Jstack34 · Nov 18, 2017

seldomseen said:
What do you mean you couldn't get a phone number?

I would like a phone number or email address from someone within the company who I could talk to about my experience. Every number goes to customer support who are just outsourced and can not provide any real help.

Even the physical store they sent me to does not have a phone number, it is all directed to one system where I can't speak with anybody who could potentially help.

Jstack34 · Nov 18, 2017

Motor City Madman said:
I HAD Directv for 15 years. I thought it was one of the best customer experiences I had. Hardly a problem. Always helpful and knowledgeable.

Might have to switch. Do you have experience with their internet as well?

$tinky · Nov 18, 2017

Motor City Madman said:
I HAD Directv for 15 years. I thought it was one of the best customer experiences I had. Hardly a problem. Always helpful and knowledgeable.

I agree with this. Directv isn't bad at all compared to some of the shit out there.

MotorCityMadman · Nov 19, 2017

Jstack34 said:
Might have to switch. Do you have experience with their internet as well?

I have no experience with their internet. I would not use it. It's to slow. 25mbps. I currently have Xfinity for my internet provider. It works for me 75mbps. In 3 years no outages or very little problems. The only thing with Xfinity in my area is that I have a data cap which is 1024gb per month. I am streaming now. Streaming high def movies can eat up a lot of data fast. Probably will be changing services to WOWay they have unlimited internet.

Go to their Facebook page and post.

Hamilbet · Nov 19, 2017

I didn't lose any channels at all yesterday, but outages are regional.

Hamilbet · Nov 19, 2017

On that note, everybody should be aware...

https://www.google.com/amp/mashable.com/2017/11/17/net-neutrality-thanksgiving.amp

Defying · Nov 19, 2017

Dude. Switch. Comcast is easily one of the worst Customer service I’ve ever encountered, directtv is one of the best. No brainer

HarryCaray · Nov 19, 2017

Yeah Comcast is notoriously terrible service. DirectTV isn't as good as it used to be since they were bought by AT&T, but still night and day better.

Jstack34 · Nov 19, 2017

Hamilbet said:
I didn't lose any channels at all yesterday, but outages are regional.

It wasn't an outage I don't think. I think some error occurred and they just don't know how to fix it.

Jstack34 · Nov 19, 2017

Defying said:
Dude. Switch. Comcast is easily one of the worst Customer service I’ve ever encountered, directtv is one of the best. No brainer

I think I'll switch if I have any other problems. Just glad I didn't lock into any long term contract

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