PSA when depositing via Bitcoin to 5Dimes

theDonger · Jan 7, 2018

I would be VERY careful about what you deposit via Bitcoin and what they credit your account for.

This morning, I attempted to deposit $2000 via Bitcoin on 5Dimes. I copied/pasted the wallet address to send the funds to, as well as the EXACT decimal amount of BTC to send via 5Dimes website.

About 20-30 minutes later, the funds clear except they credited me with $1978 instead of $2k. This same thing actually happened a couple weeks ago and they admitted there was a mistake with the processor and credited me the correct amount of funds.

This time, they credited me back an additional $20, but were still $2 short and refused to properly credit my account.

I told them I was planning to bet the $2k today, but I wouldn't unless I am credited the $2. They still refused.

So with 15 minutes before gametime, I go across the street to BM -- deposit $2k the same way (copy/paste address and decimal amount of BTC to send) and within MINUTES I have exactly $2000 in my account.

How can BM get the process so right and 5D fail so miserably?

BE DILIGENT ABOUT WHAT YOU SEND TO THEM AND VERIFY THE ACCURACY.

croaker · Jan 7, 2018

Which processor do they use?

theDonger · Jan 7, 2018

croaker said:
Which processor do they use?

No clue, those were their words "our processor". I imagine they have an in-house operation that confirms transactions etc.

When I sent my initial $2000 deposit, I used the highest mining fee to ensure rapid delivery. It took maybe 30 minutes for 5D to disperse funds once I sent the Bitcoin, and of course they dispersed the incorrect amount.

Contrast that to another site like BM, I sent them $2000 with about 10-15 minutes before Buffalo/Jags game starts... and BAM my account there reflects EXACTLY $2000 and in a matter of minutes.

Again, if you deposit at 5D verify you are getting the correct exchange rate -- I have to imagine most people don't look, don't care and in the big picture the $2.46 I am owed isn't worth arguing over. However, the integrity of the process -- that is where I have a major issue and I will not be depositing via BTC again until they have worked out all the kinks.

tmader7 · Jan 7, 2018

Donger, it's just too damn volatile to be fucking with, the price changes every second of every day since the markets for the cryptos are open 24/7. Your money, not mine, but I've told those fuckers at 5Ho's at least 2 dozen times I have no interest in making or receiving payments in Bitcoin. JMO

~T~

Dexter03 · Jan 7, 2018

theDonger said:
No clue, those were their words "our processor". I imagine they have an in-house operation that confirms transactions etc.

When I sent my initial $2000 deposit, I used the highest mining fee to ensure rapid delivery. It took maybe 30 minutes for 5D to disperse funds once I sent the Bitcoin, and of course they dispersed the incorrect amount.

Contrast that to another site like BM, I sent them $2000 with about 10-15 minutes before Buffalo/Jags game starts... and BAM my account there reflects EXACTLY $2000 and in a matter of minutes.

Again, if you deposit at 5D verify you are getting the correct exchange rate -- I have to imagine most people don't look, don't care and in the big picture the $2.46 I am owed isn't worth arguing over. However, the integrity of the process -- that is where I have a major issue and I will not be depositing via BTC again until they have worked out all the kinks.

I’ve deposited about 8 Times on 5dimes via bitcoin and have never got the correct amount of which I was supposed to be credited for. I figured it was because the value of bitcoin changed within the 10-30 mins of the “processing” time after I sent the bitcoin. Always was 5-20$ short.

Huego · Jan 7, 2018

Donger, funny that you posted this because I JUST deposited thru bitcoin to 5dimes and had the same issue!!!!

I sent $580 and guess what? 5Dimes shorted my deposit by $19 and they refuse to adjust it. I guess $19 is a lot of money for one of the biggest offshore books.

What a bunch of crooks.

razorbackpicks · Jan 7, 2018

5dimes is always trying to skim here and there and just be complete dicks on the customer service side of things.

theDonger · Jan 7, 2018

tmader7 said:
Donger, it's just too damn volatile to be fucking with, the price changes every second of every day since the markets for the cryptos are open 24/7. Your money, not mine, but I've told those fuckers at 5Ho's at least 2 dozen times I have no interest in making or receiving payments in Bitcoin. JMO

~T~

I understand the volatility of Bitcoin, but other outfits can do it correctly. I've made retail purchases (online) with Bitcoin and sold large amounts of Bitcoin to a friend. The agreed-upon price is crucial for a successful transaction. The point is, you agree to a price and lock it in for a period of time.

Dexter03 said:
I’ve deposited about 8 Times on 5dimes via bitcoin and have never got the correct amount of which I was supposed to be credited for. I figured it was because the value of bitcoin changed within the 10-30 mins of the “processing” time after I sent the bitcoin. Always was 5-20$ short.

When you deposit to 5Dimes, they provide a screen displaying the wallet address and "Send this much Bitcoin to receive your funds" so I copy/paste that amount to ensure I get the exact amount of funds. The blokes at 5Dimes claimed they received my payment after the 15 minute lock-period. Well no shit!! The Bitcoin network can be slow at times and that, to me, is price of doing business via crypto and if 5Dimes wants to discourage people from other deposit methods -- they need to step up their game like Bookmaker. I deposited 2k to Bookmaker the same way: Tell them how much USD I want to deposit, here is the corresponding BTC ammount (like .12503251 or whatever it was), and the wallet address. Within 5 minutes, my funds have transferred.

FWIW I do not send from Coinbase or any other exchange. They are slow and can take several hours. I have my own hardware wallet that scan send/receive Bitcoin.

I am pretty sure that Bookmaker basically waits for 1 confirmation before crediting someones account and 5Dimes waits for 2 ... but they are checking those confirmations more diligently at Bookmaker. I literally performed the same deposit process for both books -- One took 30-40 minutes and was $25 short (which they adjusted to being only $2.46 short, still, I shouldn't have to tell them they were short!!!!) and the other took about 5 minutes and all of my expected funds were on my account.

How many people have they accepted Bitcoin from and then waited for the market to take a small dip that nets them $20 -- Again, my main point is that I shouldn't have to contact support and fight to get my money back and other people who utilize this method at 5D should be made aware.

randuniversity · Jan 7, 2018

5dimes is crooked. Nobody should be using that out.

theDonger · Jan 7, 2018

Huego said:
Donger, funny that you posted this because I JUST deposited thru bitcoin to 5dimes and had the same issue!!!!

I sent $580 and guess what? 5Dimes shorted my deposit by $19 and they refuse to adjust it. I guess $19 is a lot of money for one of the biggest offshore books.

What a bunch of crooks.

I love 5D for parlay odds and prop options ... and they have been good about paying me (though 1 payment via BTC took well over a week!), they recently paid me 9k in less than 12 hours.

However, this is a trust issue. I've called them out on it once before and they paid me back the full amount. I called them out on it today and they paid back all but $2.46.

I even have 2 recent deposits of 1k each that were 100% fine. I don't understand why they wont pay the $2.46 and piss off a higher-volume customer.

sdf · Jan 7, 2018

many books will do that. it depends on what they deem the value of a BTC to be because it's not the same from place to place or site to site.
it can change in 10 or 20 minutes.....

i miss the days of neteller....

croaker · Jan 7, 2018

Sounds like 5D are skimming, I've done heaps of tx's using payment processors that work exactly as expected and they give you hours to get 1 confirmation.

They would be working of 1 confirmation but with 10min block time 15mins isn't long enough for a lock due to chance etc, sometimes there can be 40 mins between blocks.

I use Nitrogen, [I'm not shilling it just sharing info], which is a bitcoin only site [same one as the famous Queen of Hearts uses] its not the best interface but offers parlays, teasers, alt lines and prop bets. And the lines are similar to Pinny.

They let you have one free withdrawal per week as well.

degen · Jan 7, 2018

Sometimes bookmaker waits for 1 confirmation, other times they wait for the transaction to be broadcasted. I have had my account credited within seconds of sending BTC.

Those crooks at 5dimes should just allow LTC & BCH deposits. Those get confirmed immediately. And if they are going to tax you when the price of BTC drops while waiting 1 confirmation, they should at least credit your account with extra money if the price of BTC increases while waiting for 1 confirmation.

theDonger · Jan 7, 2018

croaker said:
Sounds like 5D are skimming, I've done heaps of tx's using payment processors that work exactly as expected and they give you hours to get 1 confirmation.

They would be working of 1 confirmation but with 10min block time 15mins isn't long enough for a lock due to chance etc, sometimes there can be 40 mins between blocks.

I use Nitrogen, [I'm not shilling it just sharing info], which is a bitcoin only site [same one as the famous Queen of Hearts uses] its not the best interface but offers parlays, teasers, alt lines and prop bets. And the lines are similar to Pinny.

They let you have one free withdrawal per week as well.

I will check it out, thank you.

theDonger · Jan 7, 2018

Just thought that I would share -- I'm going to start looking at Bitcoin-only outs. While I appreciate 5D's efforts and ultimately they got it right ... it's just too little too late and they only fixed the mistake when I actually went through the process of closing the account.

Again, if you deposit via Bitcoin... ANYWHERE for that matter... make sure you verify the sportsbook is properly crediting your account.

I did everything their (5D's) way and even had the CC deposit option removed from my account to make them happy. If you're going to be a Bitcoin-only shop (seems they're headed that way), they better make sure they can properly handle deposits and to not chase away customers over $2.

Donger:
I would like noted on the details that this is due to TWICE being shorted funds when depositing via Bitcoin.
On the first occasion, 5D admitted the mistake and refunded the difference. The 2nd time (today) 5D would not reimburse the $2.46 that was mine.
Trust is broken and I will not be back.

5D:
I am really sorry to hear this MrDonger please let me inform management just a moment.
Let me see what can be done regarding your issue.
Thank you for holding.
Sir i was checking with my supervisor and we are really sorry for the issue we had here, my supervisor just credited the difference in the amount you sent.
As you did in fact send it during the time frame we provide.

Donger:
You're joking right? It's too late. Close the account.
That doesn't pass the smell test. 5Dimes had a chance to make it right when I initially brought this issue up to the Deposits department. I warned the representative that I would be closing my account and they didn't seem to care.

5D:
Let me connect you with my supervisor please hold on.

Dexter03 · Jan 7, 2018

theDonger said:
Just thought that I would share -- I'm going to start looking at Bitcoin-only outs. While I appreciate 5D's efforts and ultimately they got it right ... it's just too little too late and they only fixed the mistake when I actually went through the process of closing the account.

Again, if you deposit via Bitcoin... ANYWHERE for that matter... make sure you verify the sportsbook is properly crediting your account.

I did everything their (5D's) way and even had the CC deposit option removed from my account to make them happy. If you're going to be a Bitcoin-only shop (seems they're headed that way), they better make sure they can properly handle deposits and to not chase away customers over $2.

Donger:
I would like noted on the details that this is due to TWICE being shorted funds when depositing via Bitcoin.
On the first occasion, 5D admitted the mistake and refunded the difference. The 2nd time (today) 5D would not reimburse the $2.46 that was mine.
Trust is broken and I will not be back.

5D:
I am really sorry to hear this MrDonger please let me inform management just a moment.
Let me see what can be done regarding your issue.
Thank you for holding.
Sir i was checking with my supervisor and we are really sorry for the issue we had here, my supervisor just credited the difference in the amount you sent.
As you did in fact send it during the time frame we provide.

Donger:
You're joking right? It's too late. Close the account.
That doesn't pass the smell test. 5Dimes had a chance to make it right when I initially brought this issue up to the Deposits department. I warned the representative that I would be closing my account and they didn't seem to care.

5D:
Let me connect you with my supervisor please hold on.

SMH... which other books for US players accept bitcoin thats reliable other than Bookmaker?

Dexter03 · Jan 10, 2018

BTW, coinbase is a mofo rip off too..

on a 200$ deposit. they charge fkin 15$ as a network transaction fee... wtf

theDonger · Jan 13, 2018

Dexter03 said:
BTW, coinbase is a mofo rip off too..

on a 200$ deposit. they charge fkin 15$ as a network transaction fee... wtf

They sure are. I did just deposit at Nitrogen. Instantly received the Bitcoin I sent within seconds.

Just need some winners now

myke · Jan 13, 2018

There is a simple conclusion. 5dimes are thieves and why would anyone deal with thieves? This is a business based on trust and 5dimes cannot be trusted.

Kegler · Jan 13, 2018

myke said:
there is a simple conclusion. 5dimes are thieves and why would anyone deal with thieves? This is a business based on trust and 5dimes cannot be trusted.

amen!!!!!

PSA when depositing via Bitcoin to 5Dimes

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