it is comical how great their options are but how horrible their customer experience is. This is the type of shop that will be out of business once true online options are available through local states
Took two small bets for 3rd round h2h....both won, both graded as cancelled. Just got off a live chat with Customer Service claiming they were price errors. Ridiculous excuse because BOTH bets had already moved off the opening line!
Berger was +135 vs Putnam and Scott was +135 vs Grillo ... not crazy lines but I was interested in the more "major-tested" player even if Putnam and Grillo are in much better season form than Berger and Scott. But, took some time and went out to check PGA stats for 3rd round scoring. Both were slightly worse but within a few tenths of a stroke so went to make the bets...
by the time I went back to bet Berger was now +125 and Scott was +115. I dropped my stake and took the wagers
I look back a bit ago to see if they won and saw both were canceled. Just finished up with live chat and they said they were pricing errors that will not be honored
HOW THE FUCK can you say it's a pricing error when they both moved off the opening line and went off at those same prices? Neither was even a really shocking price as it was up against two really hot players.
I've been a customer for a long time and these are just about the smallest bets I will place all week, so it's not a money issue. It's the same shit from 5dimes, just a different day and a different customer. I understand that clearly someone else hit these bets at +135 and they moved the prices to +125/+115. I took tiny bets on them and they simply wanted to get out of the position they were holding at +135 on each bet so are claiming pricing errors.
5dimes has no chance of surviving once states are up and running with mobile betting. They've treated customers like complete garbage for too long
Took two small bets for 3rd round h2h....both won, both graded as cancelled. Just got off a live chat with Customer Service claiming they were price errors. Ridiculous excuse because BOTH bets had already moved off the opening line!
Berger was +135 vs Putnam and Scott was +135 vs Grillo ... not crazy lines but I was interested in the more "major-tested" player even if Putnam and Grillo are in much better season form than Berger and Scott. But, took some time and went out to check PGA stats for 3rd round scoring. Both were slightly worse but within a few tenths of a stroke so went to make the bets...
by the time I went back to bet Berger was now +125 and Scott was +115. I dropped my stake and took the wagers
I look back a bit ago to see if they won and saw both were canceled. Just finished up with live chat and they said they were pricing errors that will not be honored
HOW THE FUCK can you say it's a pricing error when they both moved off the opening line and went off at those same prices? Neither was even a really shocking price as it was up against two really hot players.
I've been a customer for a long time and these are just about the smallest bets I will place all week, so it's not a money issue. It's the same shit from 5dimes, just a different day and a different customer. I understand that clearly someone else hit these bets at +135 and they moved the prices to +125/+115. I took tiny bets on them and they simply wanted to get out of the position they were holding at +135 on each bet so are claiming pricing errors.
5dimes has no chance of surviving once states are up and running with mobile betting. They've treated customers like complete garbage for too long
