Betdsi. Please help

I called their customer service # 18772238374 before making deposit. I spoke to Greg asking the BTC150 promo code is still valid - Yes he said. I went on deposited yesterday via BTC to get the BTC150 bonus promo on their website. After the transaction is completed, I called the # again to get my bonus. It went straight to voicemail, saying to use their live chat support.

Crazy thing is their site I look everywhere have no live chat option anywhere, like I'm not crazy, I know what the live chat button look like. I even went further and Google the live chat on Betdsi, I got only couple years old posts from sportsbookreview, that didn't help at all.

I did email them and still got nothing return. I called again many times again today and still went straight to voicemail, I even tried different phone # to call them as well.

One thing I noticed about somewhat "shady" is before you registered as a member, click the button "About Us" on their official site the customer service phone # is available. After you've registered and are logging in, the customer service # is no longer there...

Please give me some suggestions. Thank you!

I just called the Number you provided and get the same msg about using live chat.

Have you logged in and searched for a live chat option?

doesn't sound good. I gave a quick search myself and their live chat doesn't seem easily available at least on their main page before logging in, which is concerning in itself.

log in and it shows at the bottom right of the screen a blue circle. Click on that.

Lots of stories here over the past year about DSI...all negative. I used to be a player there, but have not re-deposited since I read some of those stories. Good luck with this situation.

azbob said:

Lots of stories here over the past year about DSI...all negative. I used to be a player there, but have not re-deposited since I read some of those stories. Good luck with this situation.

Click to expand...

they have been circling the drain for OVER A YEAR,, use the RX search function and read the other threads

Hey guys I’ve an update (sorry for wall of text lol - as much details as possible)

I called earlier today again 7/26/2019, not expecting anyone pick up again, but boom same dude pick up, Greg. I mention to him about how I didn’t get my bonus promo code BTC150 and I tried to reach out using the customer service #, I tried email, I tried to look for the live chat on the site. He told me “there’s nothing wrong with their #, did you call the correct #?”. No shit, I’m calling you right now, of course I got the # right (talking in my head). He said “I never got your email, our live chat is always 24/7, our phone cutoff at noon Central time” (that I know, and I called multiple times through-out the day 7/25/19).

He said it’s past 24 or 48hrs (I forgot) for the promo code to applied, I told him I email before that and have proof to show that I tried to get help for my bonus. He said “I’ll try to put in now but it’s no guarantee” later in the conversation he said “in 30 mins you should see your bonus”. I did receive my bonus promo code as promised (a little trust now).

About the live chat, he asked me couple things “did I use phone while trying to look for the live chat” (from the way he spoke, pretty sure live chat is not available for mobile). “Is your laptop is Apple” (idk if Apple laptop have any problem with their site or not). “Did I use Chrome?”. I told him I tried everything phone, Chrome, Firefox. He said “use Chrome and set the browser to Incognito mode”. Guess what, it works…super weird. They should have this in their FAQ.

It took me couple days to build little trust on their website, I still have the payout part (that for later, and hopefully I don’t have to make another post for that). I did read couple negative things about them prior registered, but the promo code was so tempting. Thank you for everyone replying and trying to help me, I appreciate it very much. I hope my resolved problems will benefit everyone on here.

BOL 2019-2020 season everyone!

Hache Man said:

I just called the Number you provided and get the same msg about using live chat.

Have you logged in and searched for a live chat option?

Click to expand...

Yes I did, I looked everywhere. I've an update btw, read above

dnf0027 said:

doesn't sound good. I gave a quick search myself and their live chat doesn't seem easily available at least on their main page before logging in, which is concerning in itself.

Click to expand...

I've an update, read above

soli said:

log in and it shows at the bottom right of the screen a blue circle. Click on that.

Click to expand...

I just found out you've to be in "Incognito mode" to see that. Super weird. I've an update btw, post above

azbob said:

Lots of stories here over the past year about DSI...all negative. I used to be a player there, but have not re-deposited since I read some of those stories. Good luck with this situation.

Click to expand...

Yea I did read them up prior registered, but the promotion was so tempting lol. I got things straighten out btw, update above

Dear

Our customer service phone service is available at 877-223-8374 until noon Central time. After that customer service reverts to Live Chat only.

I have just checked your account and the blue and white Live Chat button is available in side your account. Please make sure you are using the Chrome browser in Incognito mode to access our site since other browsers have occasional display errors.

Your BetDSI Ticket system Team,
Please be advised that the turnaround time for this support email address can occasionally exceed 24 hours.
In future, for immediate customer service please contact us via Live Chat from inside your account by clicking on the blue and white chat icon in the lower right. Please have your account # and PIN handy to identify yourself so we can assist you.

Do not hesitate to contact us any time you have a question or issue.

Regards,

Greg
Customer Service

(He replied the email I sent that he told me he never get it...go figure. This is after we hung up btw)