Some BetDSI nastyness

Search

New member
Joined
Sep 5, 2009
Messages
4
Tokens
I wrote this thread in a different forum, thought it might be informative here as well, since it is football reload season.

I got kicked out of BetDSI recently, having been a customer since 2013, so here's what happened to me, if anyone is playing there or is thinking of depositing there.



I deposited with DSI originally in 2013, made a few other deposits in 2013/2014, but none since then (total deposits around $1500).

So back then they were part of CRIS, and if any of you play there you know about their streak contest, the one where you get $25 FP for 5 wins in a row, $100 FP for 9 wins in arow, etc.

But to get the full freeplay amount, you have to wager at least $300 a month, otherwise you only get 10% of payout ($2.50 FP, $10 FP, etc.)

Anyway, I played from 2014-ish until early 2019, when after catching 5 in a row, CS told me I wasn't eligible because I live outside U.S. and Canada. OK, so I stopped playing the contest, but kept wagering some there. (Btw my longest streak was 11 games, so I received $100 FP a couple of times, and a few $25 FP's a year, maybe $800 FP total over the years.)

So I stopped playing earlier this year, maybe January or February. Then in July I tried to w/d around $400, and after 2 days, my account was blocked. You can only chat with CS if you have an active account, so I e-mailed them. I was told that my account was suspended and my funds confiscated because I had been playing their "free contest" for 5 years, but was ineligible due to outside North America residence. Appeal to management was denied.


The following points I made got me nowhere:

1. They paid me in freeplays, but confiscated a larger amount in cash.

2. When the contest started, they were part of CRIS, and there was no geographic limits

3. The system allowed me to play, and at least 6 or 8 different customer agents checked my eligibility after I contacted them for winning FP payment. Are all their CS agents that incompetent?

4. Separation of customers between US/Canada and rest of the world is a fairly recent thing, it wasn't really the case 5 years ago when the contest started, I never would have even considered this kind of geographical separation between clients was happening

5. The contest is called "free" but that's only for 10% payout. For full payout, you have to wager there, at least $300 month. (If they wanted players to wager more to be eligible, they need to let players know, so players can decide if it's worth it or not). As long as I'm wagering, even if I knew I was ineligible (I didn't), I don't see how it could be considered taking a 5 year shot - I was paying to play the contest by wagering up front, wagering money at DSI I probably wouldn't have otherwise.

Not much doubt in my mind if I had $3k or $5k in my account that would have been confiscated as well. Fortunately it was a bit less than $1000. They absolutely refused to take any responsibility that I had been playing so long was partly their negligence (system allowed play, several CS agents approved payouts)

I'll tell you what I think it opens the door to. DSI management can tell their agents if they see any T&C infractions, to not tell the customer. Instead, write an internal memo. Then later, may be the customer will go on a hot streak, or make a large deposit, and they'll point to the past T&C infraction and hide behind it to make a cash grab.


Well, just telling the story from my side, don't know if other top books would act this way or not, but I can tell you will get no mercy from these guys if they can justify (from their viewpoint) a cash grab.
 

Forum statistics

Threads
1,106,772
Messages
13,438,886
Members
99,338
Latest member
chaicoca816
The RX is the sports betting industry's leading information portal for bonuses, picks, and sportsbook reviews. Find the best deals offered by a sportsbook in your state and browse our free picks section.FacebookTwitterInstagramContact Usforum@therx.com