the worst customer i've ever encountered

today i encountered the worst customer service
that i've ever encountered in dealing off shore.
it was with belmont. i deposited money using firepay and it was credited to my account, the problem was it had to be converted to v chips before it could be wagered. since i wasn't familiar with their system, i tried to call for tech support, but the phone wasn't working.
so i tried their online support, i couldn't for
the life of me figure out how to convert $$ to v chips, i basically begged the person to show me as 2 of the games i wanted were going off in at 6pm cst, i started this at around 5:15 to 5:30. the person would take several min to answer each question as i begged to please hurry.
the person seemed to be more amused by my dilemma than assisting me. when i finally got the $$ squared away, i tried betting, columbia,cornell, penn and the wolves were the
teams that i wanted, but as i saw the screen
that the line on penn changed to -5, then columbia and cornell were listed as starting.
i immediately called and asked to speak to a supervisor, but he also seemed amuzed as he told me there was nothing that he could do,
but it appeared he was taking pleasure in the fact that the games went off before i could get the bets in. i'd only heard good things about belmont, that is why i set up an account there, but if i knew their customer service was
that bad, i never would have signed up there.
i know there is nothing that can be done, and others have more pressing complaints about books that don't/slow pay, but i just thought i would "vent" as i'm very angry. one problem is i guess that i'm spoiled by the service that i recieve at oly,bet jm,gameday, and
sportingbet (even though belmont is under the sportingbet umbrella).
to add injury to insult, both columbia and cornell won and covered. i'm sure this makes both maurice(manager) and rosie(tech support)
very happy as they seemed gleeful at my misfortune. to sum it up, belmont has the absolute worst customer service that i've encountered ( even worse than the people that take returns at best buy).
and ro

Bob - I know nothing about Belmont, but do understand where you are coming from. A major problem in the offshore industry is competent customer service. The best books take the time and trouble to make sure they have people who know and care about their what jobs intail. This does not seem to be the case at Belmont. With any luck mangement at that book will read your post and take action.

BOL. this weekend, wil.

You haven't played at Fidelity.

Rude CS.
They make up imaginary fees.
Daily spam.
Cold calls.
All kinds of crap in the mail (sometimes in comes in triplets - as if the first two fuking identical harassing flyers weren't enough).

why do you need that when are so many good books

aawied,
you're right, its my own fault when there are
very good books out there, but they were refered by a friend, and they're part of the sportingbet family ( which i've always had good luck dealing with sportingbet and sportingbetusa). i guess classy guys like spiro
have spoiled us.

I have made it RULE no.1: Do they use V-chips?

Yes or No

Yes means goodbye
No; Means hello.
Absolutely, positively the most ridiculous idea in the world!