I consider myself a recreational 2-5dime/game gambler and I've been dropping money offshore for 3 years now. I've NEVER had such an unbelievable experience in my life! I admit my mistake of signing up with Intertops (who's limits are too constraining and supposedly don't accept telephone wagers). Nonetheless, my fellow gamblers must hear of my situation (5 dimes were in my account at the time of the incident): At 5PM Friday evening, I went to the website to place some wagers. It was down. Yes, the website was inaccessible. I immediately called the phone number and was informed that the website was temporarily down and should be up shortly. I asked if I could make a telephone wager or paper bet because of the extreme situation and my request was denied plainly. I was told that "the website being down was out of their hands and wasn't their fault." Now us businessmen know better... You can blame other people all you want, but if the food is cold, you compensate your customer to fulfill their needs as best you can or get a supervisor who can. When I asked for a manager or a supervisor or anyone who spoke more than 100 words of English, my phone call was disconnected.
One hour later, the website is still down and I have an identical telephone situation. At this time, I PLEAD for them to connect me to ANY manager of ANY type, fearing I would not get my wagers in, but my request was denied. I even asked if they could call the cell phone of any owner or manager of the Sportsbook and I was told that they were "out of the country" and don't have cell phones. Now, I'm not a newbie, the "out of the country" excuse doesn't work on me and I know that there are managers either on duty or AT LEAST have a cell phone or pager. My continued pleading resulted in a "lovely" termination of the phone call.
It's now 7:30 and I've already missed out on some of the early games as the website is still down. Let's not forget, it's Friday night and I have plans to go out... This is beyond rediculous. Now it's one thing to "not accept telephone wagers," but when your website is down all night, you need to have a backup plan. Moreover, I consider myself a valued gambler. When bookmakers have players who recreationally wager through 5-10 dimes of action each night, they should be the most revered clients. I should've been connected to a manager or owner or at least, one of them should've called me back. Finally at 8:15, I convince one of their clerks to supposedly "contact their owner/manager and call me back." Cheers!
So now, it's midnight and here are the facts:
#1) The website is STILL down.
#2) I have not received a call OR an email from ANY representative of Intertops to explain the situation.
#3) My winning parlay does not count, for I was unable to place it (despite the fact that the Intertop tape recordings will hear my screaming voice beckon the foreign Intertops representative what I wanted to play for a 3-dime parlay and that I beg that she pass it along to a supervisor or take note of it).
Not only is this situation unnaceptable for an average player who saw Intertops was a Prescription-recommended sportsbook (by the way, I did inform The Shrink of my outrage per telephone), but any player who considers dropping 5-10 dimes of action each night should never have to endure such treatment.
One hour later, the website is still down and I have an identical telephone situation. At this time, I PLEAD for them to connect me to ANY manager of ANY type, fearing I would not get my wagers in, but my request was denied. I even asked if they could call the cell phone of any owner or manager of the Sportsbook and I was told that they were "out of the country" and don't have cell phones. Now, I'm not a newbie, the "out of the country" excuse doesn't work on me and I know that there are managers either on duty or AT LEAST have a cell phone or pager. My continued pleading resulted in a "lovely" termination of the phone call.
It's now 7:30 and I've already missed out on some of the early games as the website is still down. Let's not forget, it's Friday night and I have plans to go out... This is beyond rediculous. Now it's one thing to "not accept telephone wagers," but when your website is down all night, you need to have a backup plan. Moreover, I consider myself a valued gambler. When bookmakers have players who recreationally wager through 5-10 dimes of action each night, they should be the most revered clients. I should've been connected to a manager or owner or at least, one of them should've called me back. Finally at 8:15, I convince one of their clerks to supposedly "contact their owner/manager and call me back." Cheers!
So now, it's midnight and here are the facts:
#1) The website is STILL down.
#2) I have not received a call OR an email from ANY representative of Intertops to explain the situation.
#3) My winning parlay does not count, for I was unable to place it (despite the fact that the Intertop tape recordings will hear my screaming voice beckon the foreign Intertops representative what I wanted to play for a 3-dime parlay and that I beg that she pass it along to a supervisor or take note of it).
Not only is this situation unnaceptable for an average player who saw Intertops was a Prescription-recommended sportsbook (by the way, I did inform The Shrink of my outrage per telephone), but any player who considers dropping 5-10 dimes of action each night should never have to endure such treatment.
