Kevin CEO of Royal Sports was in chat at MW last night to shed some light on recent happenings at Royal. Here is what went on for those that weren't around. On a side note, although I don't hang at MW, I have to give them credit for having a userfriendly chat and someone to keep it organized.
HTRC
HTRC
[SIZE=-1]quote:[/SIZE]
royal_sports_group (Jan 14, 2004 9:08:26 PM)
I would like to thank everyone for coming and your interest in the Royal Sports Group. As you may know I have assumed the role of Managing Director for Royal in the first week of December and the transition of role from my predecessor was accelerated due to unanticipated personal matters that created short term complications in operational and banking functions which we have since alleviated. For any players that underwent any delay we apologize and assure you this was not due to any financial shortcomings. I look forward to your questions.
Chatmaster (Jan 14, 2004 9:09:00 PM)
skin your up
skin (Jan 14, 2004 9:09:03 PM)
Hello Kevin please can you explain what has been the reason behind the recent payment difficulties that some customers have experiened when attempting to withdraw funds from Royal Group sportsbooks?
Chatmaster (Jan 14, 2004 9:09:10 PM)
HTRC up next
Chatmaster (Jan 14, 2004 9:09:19 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
Chatmaster (Jan 14, 2004 9:10:03 PM)
is that THE rocky i see capping tomorrows aqueduct?
royal_sports_group (Jan 14, 2004 9:11:00 PM)
The transition between Roberto and I occured faster than was planned and banking and financial instruments were not completed in this abbreviated period.
bigboydan (Jan 14, 2004 9:11:06 PM)
hello all
Chatmaster (Jan 14, 2004 9:11:49 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
DrunkenGoon (Jan 14, 2004 9:12:06 PM)
hey gang
skin (Jan 14, 2004 9:12:20 PM)
How did the transition affect the way players were paid?
DrunkenGoon (Jan 14, 2004 9:14:14 PM)
did I miss much?
Minnow (Jan 14, 2004 9:14:35 PM)
just getting started dg
royal_sports_group (Jan 14, 2004 9:14:45 PM)
Signatory rights on accounts is a staged process and my predecessor was not able to return to the island to transition all of these rights. Since his recent visit this issue has been solved and cash flows are now returned to normal procedure
Chatmaster (Jan 14, 2004 9:15:03 PM)
HTRC you are up
HateTheRiverCard (Jan 14, 2004 9:15:09 PM)
Kevin what measures if any are being put into place to insure that payment options such as NeTeller are always topped up and are the links for neTeller going back up on the sites if not already there. Thanks
skin (Jan 14, 2004 9:15:24 PM)
OK, thanks
Chatmaster (Jan 14, 2004 9:16:03 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
Uncle_B (Jan 14, 2004 9:18:41 PM)
Guess everyone had the same question...lol
bigboydan (Jan 14, 2004 9:18:58 PM)
lol
jjdman (Jan 14, 2004 9:18:58 PM)
I missed the question?
royal_sports_group (Jan 14, 2004 9:19:07 PM)
HTRC, thanks for coming. From October through the end of November Lay107 ran a free $25 test drive that resulted in over 4000 unique accuonts. Most of these accounts were derived from countries that are only seeking 'free' programs. The result of these accounts were upwards of 100 Neteller requests per day from unqualifed players. It was at that time that we decided to remove the automated Neteller link and revert to a manual process
HateTheRiverCard (Jan 14, 2004 9:19:40 PM)
tx
brett (Jan 14, 2004 9:19:49 PM)
how many clients do you currently have at Royal?
Chatmaster (Jan 14, 2004 9:19:52 PM)
halifax...your turn
Halifax (Jan 14, 2004 9:20:14 PM)
You can answer Brett's question first. Let's forget for a moment about the payment problems over the past month or so. Looking into the future, are you and Royal able to give a firm commitment on time frames for payouts - in other words, if a Neteller payout is requested during your specified "Payout Request Time" (9-5 EST), when is the latest that the person can expect payment ? ; If a Western Union or FedEx payment is requested before Noon, when is the latest that the person can expect a control/tracking number ?
Halifax (Jan 14, 2004 9:21:16 PM)
My question relates to payout requests from "legit" clients, not "free rolls".
Chatmaster (Jan 14, 2004 9:21:31 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
royal_sports_group (Jan 14, 2004 9:21:42 PM)
Brett, thanks for coming. That is confidential corporate information.
brett (Jan 14, 2004 9:21:59 PM)
ok
betpanam (Jan 14, 2004 9:23:06 PM)
sorry I am late
Holy_Bull (Jan 14, 2004 9:24:44 PM)
1. Do you have plans raising the neteller limits per day? 2. Do you have plans to reinstate book to book transfers? 3. Are you guys working on a more fluid organizational structure so every question doesn't get ignored or passed around?
royal_sports_group (Jan 14, 2004 9:24:59 PM)
Halifax, thank you for coming tonight. Neteller payouts are processed same day before 4PM and WU payouts are processed same day. FedEx payouts take 4 to 5 days in order to generate the cashiers check at which time a FedEx tracking number is issued in association with that check.
Halifax (Jan 14, 2004 9:25:54 PM)
What is the procedure to follow for a customer awaiting a Neteller payout , if he hasn't received that payout by 4 PM ??
royal_sports_group (Jan 14, 2004 9:28:16 PM)
If a payout request was made prior to 4PM EST and the payment has not been received you can contact Kenneth our head of operations to expedite accounting or me directly.
Halifax (Jan 14, 2004 9:28:29 PM)
OK
Chatmaster (Jan 14, 2004 9:28:59 PM)
kevin there is a question from holy bull up just a bit
Chatmaster (Jan 14, 2004 9:30:00 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
bostongambler (Jan 14, 2004 9:30:12 PM)
ok chatty
DrunkenGoon (Jan 14, 2004 9:30:17 PM)
Every other word I see tonite seems to be neteller... What happens if somehow the big brother puts the clamps on Neteller?
Halifax (Jan 14, 2004 9:31:25 PM)
DrunkenGoon, then I guess we're up Shit Creek.
jjdman (Jan 14, 2004 9:31:53 PM)
lol
royal_sports_group (Jan 14, 2004 9:32:28 PM)
Holy Bull, thanks for coming. We will announce our plans on both the Neteller limits and an escrow promotion following the superbowl. We do plan to reinstate book to book transfers with others on the island and eventually with books in Costa Rica. Yes, the operations will be undergoing drastic changes to improve customer service and communication in the ensuing weeks.
Chatmaster (Jan 14, 2004 9:33:03 PM)
truthteller your turn
truthteller (Jan 14, 2004 9:33:16 PM)
Do you know why Sting has a vendetta aginst your company. And do you plan to take any action against this guy?
steve_bestbet (Jan 14, 2004 9:33:56 PM)
my limits are reduced recently, why? and how can I get my limits increased on Parlays?
Chatmaster (Jan 14, 2004 9:34:23 PM)
steve...If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
Chatmaster (Jan 14, 2004 9:34:29 PM)
please
BigMo (Jan 14, 2004 9:36:12 PM)
zzzzzzzzzz
royal_sports_group (Jan 14, 2004 9:36:37 PM)
Truthteller thanks for your interest in this issue. While my predecessor had personal issues with Mr. Costigan neither I nor any other employees of Royal Sports harbour ill will towards him. We have no plans for action against him and wish to operate in a neutral business environment. Why he finds me newsworthy I can not explain.
Chatmaster (Jan 14, 2004 9:37:00 PM)
brett fire away
Chatmaster (Jan 14, 2004 9:37:06 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
brett (Jan 14, 2004 9:37:23 PM)
Kevin, what is your wiseguy policy?
royal_sports_group (Jan 14, 2004 9:39:49 PM)
We profile our customers for their play and treat them accordingly. We intend to take a more proactive approach to this market segment and manage our risk on an individual basis.
Chatmaster (Jan 14, 2004 9:40:08 PM)
best bet steve fire away
steve_bestbet (Jan 14, 2004 9:40:19 PM)
my limits are reduced recently, why? and how can I get my limits increased on Parlays?
teemu12 (Jan 14, 2004 9:42:34 PM)
l
royal_sports_group (Jan 14, 2004 9:43:02 PM)
Steve, thanks for coming in tonight. Without reviewing your account I can not give you a definite answer however as I stated above we profile action on each account in each store seperately. If you would like your parlay limits increased I would be happy to review that with the book manager of that particular store.
Chatmaster (Jan 14, 2004 9:43:53 PM)
mr dozer your turn
BillDozer (Jan 14, 2004 9:44:26 PM)
What is an "escrow promotion"?
BillDozer (Jan 14, 2004 9:44:33 PM)
Sorry if I missed the details
royal_sports_group (Jan 14, 2004 9:46:43 PM)
Bill, thanks for stopping by. The details of our escrow promotion will be revealed in the upcoming weeks however to summarize it is a copromotion with a third party used as an acquisition tool for players reticent to send money offshore.
Halifax (Jan 14, 2004 9:47:36 PM)
Let's say a customer has accounts at all 3 of your sportsbooks (Royal, GA, Lay107). Assuming that any bonus or bailout rollover requirements are complete, do you have any restrictions on freely transferring funds from one book to another.
BillDozer (Jan 14, 2004 9:47:41 PM)
but for a short time?
BillDozer (Jan 14, 2004 9:48:33 PM)
as in promo or do you plan on .... ..setting a new standard? \
royal_sports_group (Jan 14, 2004 9:49:38 PM)
Bill, escrow time is based on players actual balance so the time component is indeterminant. We intend to test the effectiveness of this positioning and if reponse dictates it then we would be thrilled to 'set a new standard'.
BillDozer (Jan 14, 2004 9:51:05 PM)
thanks
royal_sports_group (Jan 14, 2004 9:51:31 PM)
Your very welcome.
Chatmaster (Jan 14, 2004 9:54:05 PM)
http://www.majorwager.com/fusetalk/messageview.cfm?catid=22&threadid=82479
Chatmaster (Jan 14, 2004 9:54:10 PM)
oops
Chatmaster (Jan 14, 2004 9:54:18 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
Chatmaster (Jan 14, 2004 9:54:39 PM)
funny thread if you missed it
Minnow (Jan 14, 2004 9:54:54 PM)
I think everyone clicked on it at the same time =)
Chatmaster (Jan 14, 2004 9:55:06 PM)
after halifax's question has been answered htrc will be up
royal_sports_group (Jan 14, 2004 9:55:13 PM)
Halifiax...I missed that....in fact you have identified an evolutionary process in our account management and book positioning that we will be working with our clientele on through account managers following the superbowl. The answer is yes.
Chatmaster (Jan 14, 2004 9:55:30 PM)
htrc...fire away
HateTheRiverCard (Jan 14, 2004 9:55:43 PM)
With three different stores, are the lines and line movements based solely on action at each store or is an overall liability taken into consideration and lines adjusted accordingly at all books.
Halifax (Jan 14, 2004 9:55:52 PM)
Yes, there are restrictions, or Yes you can freely transfer ?
royal_sports_group (Jan 14, 2004 9:56:37 PM)
Yes...you can freely transfer however as long as bonus requirements are met at the book the funds are currently in.
Halifax (Jan 14, 2004 9:56:48 PM)
Thx
royal_sports_group (Jan 14, 2004 9:58:39 PM)
HTRC, each book is managed on an individual basis based on action within that book. There is consideration of moving to a Wagermall concept however this is not in the very near future.
Chatmaster (Jan 14, 2004 9:59:01 PM)
valphlfer...you're up
valphlfer (Jan 14, 2004 9:59:08 PM)
ok
HateTheRiverCard (Jan 14, 2004 9:59:09 PM)
ok thanks
Chatmaster (Jan 14, 2004 9:59:15 PM)
skin after val
oldfriend (Jan 14, 2004 10:00:14 PM)
Hi
valphlfer (Jan 14, 2004 10:01:00 PM)
I find that Royal is the one book where my credit cards go through, but I cannot get paid back on credit cards,, I have to wait for a check and that costs me fees.
bostongambler (Jan 14, 2004 10:01:49 PM)
Val I hope your a female
valphlfer (Jan 14, 2004 10:01:56 PM)
yes I am
bostongambler (Jan 14, 2004 10:02:05 PM)
ok thanks
bostongambler (Jan 14, 2004 10:02:12 PM)
A S L
valphlfer (Jan 14, 2004 10:02:51 PM)
????
Chatmaster (Jan 14, 2004 10:03:23 PM)
BG....behave your self young man
bostongambler (Jan 14, 2004 10:03:39 PM)
sorry
Chatmaster (Jan 14, 2004 10:03:46 PM)
ty for understanding
Chatmaster (Jan 14, 2004 10:03:56 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
oldfriend (Jan 14, 2004 10:03:57 PM)
well this is slow
royal_sports_group (Jan 14, 2004 10:04:31 PM)
Valphlfer thanks for joining us. Due to the inplied federal banking restrictions in the US, Visa and Mastercard have put strict regulations on the treatment of wagering and gaming related transactions. Therefore we are unable to credit back cards and must use checks.
Chatmaster (Jan 14, 2004 10:04:46 PM)
skin your turn
Chatmaster (Jan 14, 2004 10:04:51 PM)
dr chau after that
skin (Jan 14, 2004 10:05:02 PM)
Hello again Kevin, Does Royal Sports have any plans to expand the range of betting options available?
valphlfer (Jan 14, 2004 10:05:07 PM)
tnx
royal_sports_group (Jan 14, 2004 10:07:50 PM)
Skin, thanks for joining us. We do in fact intend to increase our props offerings dramatically in our GamblersAvenue brand to entice the recreational gambler market. As well we intend to move to a global array of mainstream products in Royal while Lay107 will feature the primary US sports and offerings.
Chatmaster (Jan 14, 2004 10:08:22 PM)
last question in the queue is from dr chau
Dr.Chau (Jan 14, 2004 10:08:28 PM)
How come there's no response when I try to unsubscribe to Royals GA and lay107 newsletters? I email marketing twice and i still recieve them, i don't have html based email so i dont want them.
skin (Jan 14, 2004 10:08:51 PM)
Thanks. I look forward to it
Chatmaster (Jan 14, 2004 10:09:27 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
Chatmaster (Jan 14, 2004 10:09:31 PM)
going once...
royal_sports_group (Jan 14, 2004 10:10:33 PM)
Dr. Chau, thanks for coming. We use multiple marketing partners in our email marketing and we do require a specified time of response to unsubscribe from opt in lists. Please PM me and I will be happy to follow up on your address and have it removed from the appropriate affiliate.
Chatmaster (Jan 14, 2004 10:10:59 PM)
i would like to thank kevin for taking the time to be with us this evening
Dr.Chau (Jan 14, 2004 10:11:04 PM)
Thanks
The_Major (Jan 14, 2004 10:11:08 PM)
Thanks everyone
royal_sports_group (Jan 14, 2004 10:13:35 PM)
I would like to once again state that despite a dramatic year for Royal Sports we are on very solid ground and will be increasing our products by getting into the Poker and Casino markets as well as offering a truly competitive Horse Racing product in 2004. I thank everyone for their interest and if you should ever have a question or concern please contact me directly.
The_Major (Jan 14, 2004 10:13:57 PM)
Good stuff Kevin, thanks for the time.
royal_sports_group (Jan 14, 2004 9:08:26 PM)
I would like to thank everyone for coming and your interest in the Royal Sports Group. As you may know I have assumed the role of Managing Director for Royal in the first week of December and the transition of role from my predecessor was accelerated due to unanticipated personal matters that created short term complications in operational and banking functions which we have since alleviated. For any players that underwent any delay we apologize and assure you this was not due to any financial shortcomings. I look forward to your questions.
Chatmaster (Jan 14, 2004 9:09:00 PM)
skin your up
skin (Jan 14, 2004 9:09:03 PM)
Hello Kevin please can you explain what has been the reason behind the recent payment difficulties that some customers have experiened when attempting to withdraw funds from Royal Group sportsbooks?
Chatmaster (Jan 14, 2004 9:09:10 PM)
HTRC up next
Chatmaster (Jan 14, 2004 9:09:19 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
Chatmaster (Jan 14, 2004 9:10:03 PM)
is that THE rocky i see capping tomorrows aqueduct?
royal_sports_group (Jan 14, 2004 9:11:00 PM)
The transition between Roberto and I occured faster than was planned and banking and financial instruments were not completed in this abbreviated period.
bigboydan (Jan 14, 2004 9:11:06 PM)
hello all
Chatmaster (Jan 14, 2004 9:11:49 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
DrunkenGoon (Jan 14, 2004 9:12:06 PM)
hey gang
skin (Jan 14, 2004 9:12:20 PM)
How did the transition affect the way players were paid?
DrunkenGoon (Jan 14, 2004 9:14:14 PM)
did I miss much?
Minnow (Jan 14, 2004 9:14:35 PM)
just getting started dg
royal_sports_group (Jan 14, 2004 9:14:45 PM)
Signatory rights on accounts is a staged process and my predecessor was not able to return to the island to transition all of these rights. Since his recent visit this issue has been solved and cash flows are now returned to normal procedure
Chatmaster (Jan 14, 2004 9:15:03 PM)
HTRC you are up
HateTheRiverCard (Jan 14, 2004 9:15:09 PM)
Kevin what measures if any are being put into place to insure that payment options such as NeTeller are always topped up and are the links for neTeller going back up on the sites if not already there. Thanks
skin (Jan 14, 2004 9:15:24 PM)
OK, thanks
Chatmaster (Jan 14, 2004 9:16:03 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
Uncle_B (Jan 14, 2004 9:18:41 PM)
Guess everyone had the same question...lol
bigboydan (Jan 14, 2004 9:18:58 PM)
lol
jjdman (Jan 14, 2004 9:18:58 PM)
I missed the question?
royal_sports_group (Jan 14, 2004 9:19:07 PM)
HTRC, thanks for coming. From October through the end of November Lay107 ran a free $25 test drive that resulted in over 4000 unique accuonts. Most of these accounts were derived from countries that are only seeking 'free' programs. The result of these accounts were upwards of 100 Neteller requests per day from unqualifed players. It was at that time that we decided to remove the automated Neteller link and revert to a manual process
HateTheRiverCard (Jan 14, 2004 9:19:40 PM)
tx
brett (Jan 14, 2004 9:19:49 PM)
how many clients do you currently have at Royal?
Chatmaster (Jan 14, 2004 9:19:52 PM)
halifax...your turn
Halifax (Jan 14, 2004 9:20:14 PM)
You can answer Brett's question first. Let's forget for a moment about the payment problems over the past month or so. Looking into the future, are you and Royal able to give a firm commitment on time frames for payouts - in other words, if a Neteller payout is requested during your specified "Payout Request Time" (9-5 EST), when is the latest that the person can expect payment ? ; If a Western Union or FedEx payment is requested before Noon, when is the latest that the person can expect a control/tracking number ?
Halifax (Jan 14, 2004 9:21:16 PM)
My question relates to payout requests from "legit" clients, not "free rolls".
Chatmaster (Jan 14, 2004 9:21:31 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
royal_sports_group (Jan 14, 2004 9:21:42 PM)
Brett, thanks for coming. That is confidential corporate information.
brett (Jan 14, 2004 9:21:59 PM)
ok
betpanam (Jan 14, 2004 9:23:06 PM)
sorry I am late
Holy_Bull (Jan 14, 2004 9:24:44 PM)
1. Do you have plans raising the neteller limits per day? 2. Do you have plans to reinstate book to book transfers? 3. Are you guys working on a more fluid organizational structure so every question doesn't get ignored or passed around?
royal_sports_group (Jan 14, 2004 9:24:59 PM)
Halifax, thank you for coming tonight. Neteller payouts are processed same day before 4PM and WU payouts are processed same day. FedEx payouts take 4 to 5 days in order to generate the cashiers check at which time a FedEx tracking number is issued in association with that check.
Halifax (Jan 14, 2004 9:25:54 PM)
What is the procedure to follow for a customer awaiting a Neteller payout , if he hasn't received that payout by 4 PM ??
royal_sports_group (Jan 14, 2004 9:28:16 PM)
If a payout request was made prior to 4PM EST and the payment has not been received you can contact Kenneth our head of operations to expedite accounting or me directly.
Halifax (Jan 14, 2004 9:28:29 PM)
OK
Chatmaster (Jan 14, 2004 9:28:59 PM)
kevin there is a question from holy bull up just a bit
Chatmaster (Jan 14, 2004 9:30:00 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
bostongambler (Jan 14, 2004 9:30:12 PM)
ok chatty
DrunkenGoon (Jan 14, 2004 9:30:17 PM)
Every other word I see tonite seems to be neteller... What happens if somehow the big brother puts the clamps on Neteller?
Halifax (Jan 14, 2004 9:31:25 PM)
DrunkenGoon, then I guess we're up Shit Creek.
jjdman (Jan 14, 2004 9:31:53 PM)
lol
royal_sports_group (Jan 14, 2004 9:32:28 PM)
Holy Bull, thanks for coming. We will announce our plans on both the Neteller limits and an escrow promotion following the superbowl. We do plan to reinstate book to book transfers with others on the island and eventually with books in Costa Rica. Yes, the operations will be undergoing drastic changes to improve customer service and communication in the ensuing weeks.
Chatmaster (Jan 14, 2004 9:33:03 PM)
truthteller your turn
truthteller (Jan 14, 2004 9:33:16 PM)
Do you know why Sting has a vendetta aginst your company. And do you plan to take any action against this guy?
steve_bestbet (Jan 14, 2004 9:33:56 PM)
my limits are reduced recently, why? and how can I get my limits increased on Parlays?
Chatmaster (Jan 14, 2004 9:34:23 PM)
steve...If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
Chatmaster (Jan 14, 2004 9:34:29 PM)
please
BigMo (Jan 14, 2004 9:36:12 PM)
zzzzzzzzzz
royal_sports_group (Jan 14, 2004 9:36:37 PM)
Truthteller thanks for your interest in this issue. While my predecessor had personal issues with Mr. Costigan neither I nor any other employees of Royal Sports harbour ill will towards him. We have no plans for action against him and wish to operate in a neutral business environment. Why he finds me newsworthy I can not explain.
Chatmaster (Jan 14, 2004 9:37:00 PM)
brett fire away
Chatmaster (Jan 14, 2004 9:37:06 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
brett (Jan 14, 2004 9:37:23 PM)
Kevin, what is your wiseguy policy?
royal_sports_group (Jan 14, 2004 9:39:49 PM)
We profile our customers for their play and treat them accordingly. We intend to take a more proactive approach to this market segment and manage our risk on an individual basis.
Chatmaster (Jan 14, 2004 9:40:08 PM)
best bet steve fire away
steve_bestbet (Jan 14, 2004 9:40:19 PM)
my limits are reduced recently, why? and how can I get my limits increased on Parlays?
teemu12 (Jan 14, 2004 9:42:34 PM)
l
royal_sports_group (Jan 14, 2004 9:43:02 PM)
Steve, thanks for coming in tonight. Without reviewing your account I can not give you a definite answer however as I stated above we profile action on each account in each store seperately. If you would like your parlay limits increased I would be happy to review that with the book manager of that particular store.
Chatmaster (Jan 14, 2004 9:43:53 PM)
mr dozer your turn
BillDozer (Jan 14, 2004 9:44:26 PM)
What is an "escrow promotion"?
BillDozer (Jan 14, 2004 9:44:33 PM)
Sorry if I missed the details
royal_sports_group (Jan 14, 2004 9:46:43 PM)
Bill, thanks for stopping by. The details of our escrow promotion will be revealed in the upcoming weeks however to summarize it is a copromotion with a third party used as an acquisition tool for players reticent to send money offshore.
Halifax (Jan 14, 2004 9:47:36 PM)
Let's say a customer has accounts at all 3 of your sportsbooks (Royal, GA, Lay107). Assuming that any bonus or bailout rollover requirements are complete, do you have any restrictions on freely transferring funds from one book to another.
BillDozer (Jan 14, 2004 9:47:41 PM)
but for a short time?
BillDozer (Jan 14, 2004 9:48:33 PM)
as in promo or do you plan on .... ..setting a new standard? \
royal_sports_group (Jan 14, 2004 9:49:38 PM)
Bill, escrow time is based on players actual balance so the time component is indeterminant. We intend to test the effectiveness of this positioning and if reponse dictates it then we would be thrilled to 'set a new standard'.
BillDozer (Jan 14, 2004 9:51:05 PM)
thanks
royal_sports_group (Jan 14, 2004 9:51:31 PM)
Your very welcome.
Chatmaster (Jan 14, 2004 9:54:05 PM)
http://www.majorwager.com/fusetalk/messageview.cfm?catid=22&threadid=82479
Chatmaster (Jan 14, 2004 9:54:10 PM)
oops
Chatmaster (Jan 14, 2004 9:54:18 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
Chatmaster (Jan 14, 2004 9:54:39 PM)
funny thread if you missed it
Minnow (Jan 14, 2004 9:54:54 PM)
I think everyone clicked on it at the same time =)
Chatmaster (Jan 14, 2004 9:55:06 PM)
after halifax's question has been answered htrc will be up
royal_sports_group (Jan 14, 2004 9:55:13 PM)
Halifiax...I missed that....in fact you have identified an evolutionary process in our account management and book positioning that we will be working with our clientele on through account managers following the superbowl. The answer is yes.
Chatmaster (Jan 14, 2004 9:55:30 PM)
htrc...fire away
HateTheRiverCard (Jan 14, 2004 9:55:43 PM)
With three different stores, are the lines and line movements based solely on action at each store or is an overall liability taken into consideration and lines adjusted accordingly at all books.
Halifax (Jan 14, 2004 9:55:52 PM)
Yes, there are restrictions, or Yes you can freely transfer ?
royal_sports_group (Jan 14, 2004 9:56:37 PM)
Yes...you can freely transfer however as long as bonus requirements are met at the book the funds are currently in.
Halifax (Jan 14, 2004 9:56:48 PM)
Thx
royal_sports_group (Jan 14, 2004 9:58:39 PM)
HTRC, each book is managed on an individual basis based on action within that book. There is consideration of moving to a Wagermall concept however this is not in the very near future.
Chatmaster (Jan 14, 2004 9:59:01 PM)
valphlfer...you're up
valphlfer (Jan 14, 2004 9:59:08 PM)
ok
HateTheRiverCard (Jan 14, 2004 9:59:09 PM)
ok thanks
Chatmaster (Jan 14, 2004 9:59:15 PM)
skin after val
oldfriend (Jan 14, 2004 10:00:14 PM)
Hi
valphlfer (Jan 14, 2004 10:01:00 PM)
I find that Royal is the one book where my credit cards go through, but I cannot get paid back on credit cards,, I have to wait for a check and that costs me fees.
bostongambler (Jan 14, 2004 10:01:49 PM)
Val I hope your a female
valphlfer (Jan 14, 2004 10:01:56 PM)
yes I am
bostongambler (Jan 14, 2004 10:02:05 PM)
ok thanks
bostongambler (Jan 14, 2004 10:02:12 PM)
A S L
valphlfer (Jan 14, 2004 10:02:51 PM)
????
Chatmaster (Jan 14, 2004 10:03:23 PM)
BG....behave your self young man
bostongambler (Jan 14, 2004 10:03:39 PM)
sorry
Chatmaster (Jan 14, 2004 10:03:46 PM)
ty for understanding
Chatmaster (Jan 14, 2004 10:03:56 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
oldfriend (Jan 14, 2004 10:03:57 PM)
well this is slow
royal_sports_group (Jan 14, 2004 10:04:31 PM)
Valphlfer thanks for joining us. Due to the inplied federal banking restrictions in the US, Visa and Mastercard have put strict regulations on the treatment of wagering and gaming related transactions. Therefore we are unable to credit back cards and must use checks.
Chatmaster (Jan 14, 2004 10:04:46 PM)
skin your turn
Chatmaster (Jan 14, 2004 10:04:51 PM)
dr chau after that
skin (Jan 14, 2004 10:05:02 PM)
Hello again Kevin, Does Royal Sports have any plans to expand the range of betting options available?
valphlfer (Jan 14, 2004 10:05:07 PM)
tnx
royal_sports_group (Jan 14, 2004 10:07:50 PM)
Skin, thanks for joining us. We do in fact intend to increase our props offerings dramatically in our GamblersAvenue brand to entice the recreational gambler market. As well we intend to move to a global array of mainstream products in Royal while Lay107 will feature the primary US sports and offerings.
Chatmaster (Jan 14, 2004 10:08:22 PM)
last question in the queue is from dr chau
Dr.Chau (Jan 14, 2004 10:08:28 PM)
How come there's no response when I try to unsubscribe to Royals GA and lay107 newsletters? I email marketing twice and i still recieve them, i don't have html based email so i dont want them.
skin (Jan 14, 2004 10:08:51 PM)
Thanks. I look forward to it
Chatmaster (Jan 14, 2004 10:09:27 PM)
If anybody has a question for Kevin, please PM me, and I will announce you in turn. Thanks you.
Chatmaster (Jan 14, 2004 10:09:31 PM)
going once...
royal_sports_group (Jan 14, 2004 10:10:33 PM)
Dr. Chau, thanks for coming. We use multiple marketing partners in our email marketing and we do require a specified time of response to unsubscribe from opt in lists. Please PM me and I will be happy to follow up on your address and have it removed from the appropriate affiliate.
Chatmaster (Jan 14, 2004 10:10:59 PM)
i would like to thank kevin for taking the time to be with us this evening
Dr.Chau (Jan 14, 2004 10:11:04 PM)
Thanks
The_Major (Jan 14, 2004 10:11:08 PM)
Thanks everyone
royal_sports_group (Jan 14, 2004 10:13:35 PM)
I would like to once again state that despite a dramatic year for Royal Sports we are on very solid ground and will be increasing our products by getting into the Poker and Casino markets as well as offering a truly competitive Horse Racing product in 2004. I thank everyone for their interest and if you should ever have a question or concern please contact me directly.
The_Major (Jan 14, 2004 10:13:57 PM)
Good stuff Kevin, thanks for the time.
