I recently signed up at Grand Online Casino, a sister site of Golden Palace. I played their sign up bonus and finished the wagering requirements with a nice profit.
I cashed out and was asked for ID including a drivers liscence and 2 utility bills. I sent a clear scan of my drivers liscence, a bank statement and a phone bill. I recieved no response after that for about a week after I sent my ID so I decided to contact their support. I was told that the phone bill I sent didnt clearly show my address and to send another one which I did that day. I then was not contacted again for about another week, so I again contacted their support and they told me to resend my ID again, which I did, and then was told my cashin would be processed the next day.
I never recieved payment the next day so I ciontacted support again and they told me to call their security department, so I did, but it was closed for the day. All this has lasted for over a month and still no payment. The Golden Palace Group simply stalls and delays payments anyway necessary, they have rude support and are all in all a scam operation!!
This is a warning to all players that this group should be avoided as they are a bunch of scummy a@@holes!!!!
I cashed out and was asked for ID including a drivers liscence and 2 utility bills. I sent a clear scan of my drivers liscence, a bank statement and a phone bill. I recieved no response after that for about a week after I sent my ID so I decided to contact their support. I was told that the phone bill I sent didnt clearly show my address and to send another one which I did that day. I then was not contacted again for about another week, so I again contacted their support and they told me to resend my ID again, which I did, and then was told my cashin would be processed the next day.
I never recieved payment the next day so I ciontacted support again and they told me to call their security department, so I did, but it was closed for the day. All this has lasted for over a month and still no payment. The Golden Palace Group simply stalls and delays payments anyway necessary, they have rude support and are all in all a scam operation!!
This is a warning to all players that this group should be avoided as they are a bunch of scummy a@@holes!!!!
