Hello -
I am completely amazed at how badly I was ripped off by Sportingbet. They have handled it so poorly since then that I am considering closing my account immediately.
I placed a wager on the first half of the Indiana Pacers game earlier this week. I layed $1,500 on the game to go UNDER. The wager was accepted and my account balance was reduced by $1,500. It also showed as an open play so everything was cool. The wager was placed at least 10 minutes before tipoff.
About 205 minutes later I go back to play the 8:00 PM NBA game and I notice that my account balance is higher. After checking, I see that my wager was cancelled. I get on their Live Chat function and talk to Randy. He tells me 'London is closed' so write an e-mail to the manager.
A day goes by and no response. I contact Randy again on chat and he says it will be addressed today. Here is the response that I received:
'Dear Sir
Thank you for your email regarding your wager. With ref to bet #3025267 in your finance history, the bet is displayed as attempted then rejected, so you would have received a rejection message, this would have also
reflected in your balance the funds would be automatically returned to your account as
soon as the whole bet process had gone through.'
Well that is completely untrue. The wager WAS accepted by their system as it was verified in the Open Plays and also by my account balance being debited the $1,500.
As it turns out the wager was a winner so I feel completely cheated by Sportingbet. They oew me this account balance for the winning wager. I am very disappointed and am ready to close my account.
Rick
I am completely amazed at how badly I was ripped off by Sportingbet. They have handled it so poorly since then that I am considering closing my account immediately.
I placed a wager on the first half of the Indiana Pacers game earlier this week. I layed $1,500 on the game to go UNDER. The wager was accepted and my account balance was reduced by $1,500. It also showed as an open play so everything was cool. The wager was placed at least 10 minutes before tipoff.
About 205 minutes later I go back to play the 8:00 PM NBA game and I notice that my account balance is higher. After checking, I see that my wager was cancelled. I get on their Live Chat function and talk to Randy. He tells me 'London is closed' so write an e-mail to the manager.
A day goes by and no response. I contact Randy again on chat and he says it will be addressed today. Here is the response that I received:
'Dear Sir
Thank you for your email regarding your wager. With ref to bet #3025267 in your finance history, the bet is displayed as attempted then rejected, so you would have received a rejection message, this would have also
reflected in your balance the funds would be automatically returned to your account as
soon as the whole bet process had gone through.'
Well that is completely untrue. The wager WAS accepted by their system as it was verified in the Open Plays and also by my account balance being debited the $1,500.
As it turns out the wager was a winner so I feel completely cheated by Sportingbet. They oew me this account balance for the winning wager. I am very disappointed and am ready to close my account.
Rick
