is neteller down

greendog · Sep 22, 2003

can't get in???

greendog · Sep 22, 2003

can anybody get in???

CoachLT · Sep 22, 2003

I just tried and could not get in. LT

hawaii_5-0 · Sep 22, 2003

NETELLER IS NOT ONLY DOWN THE LOCAL NUMBER IS SAYING THERE OFFICE IS CLOSED IN COSTA RICA.

hawaii_5-0 · Sep 22, 2003

I'M TRYING TO LOCATE DONBESTZS LOCAL NUMBER AS WELL. NO LUCK SO FAR THE "CONTACT US" PAGE IS NOT WORKING.

Dante · Sep 22, 2003

down for me to

Jazz · Sep 22, 2003

same for me on NT

Jazz · Sep 22, 2003

NT's U.S. phone number - 1-888-258-5859

Java · Sep 22, 2003

When I went to www.netteller.com it went to http://www.jackhenry.com/index.cfm, a company that says they run NetTeller Online Banking.

As for problems getting in, could NetTeller be DOS attacked by the guys going after the books?

codeworks · Sep 22, 2003

wrong site and Monday nite would not be a good blackmail/extortion nite

sandmanfromlv · Sep 22, 2003

java, you spelled Neteller wrong,

its www.neteller.com

Glaken · Sep 22, 2003

I made a deposit with NETeller at 6:30 EST and pulled up their site. It wasn't there so I called and spoke with customer service and was told they had received it and that it would be in my account in a couple of minutes. I then went to refresh my screen and could not get in; infact it my computer was acting the same way as when I tried to get into Hollywood all weekend. This incident took place between 6:55 and 7:15 I would say. I have now been on hold waiting for customer service fo 25 minutes.

Java · Sep 22, 2003

Code and sandman-
Damn these fingers hitting that extra t.

I tried neteller.com, and no luck. However, I can't DNS resolve the name either. I check with Network Solutions domain records, and they list 205.233.109.39 (F02S01.TAC.NET) as the dns server. I can't reach the DNS server. So, it could be that TAC.NET server is the one with the problem.

lander · Sep 22, 2003

Good stuff Java - you should change your name to Cisco

Glaken · Sep 22, 2003

I just spoke with a guy at NETeller that I have dealt with before. He was unaware of the problem and was able to log in using his computer. He was going to his supervisor to find out what was going on and then e-mail me.

Dante · Sep 22, 2003

thanks guys , great teamwork with the info

Java · Sep 22, 2003

Glaken-
That is consistent with theory that DNS is down. Internally they would be able to log in.
Also, some ISP have DNS-caching, so they don't keep checking with DNS server every time. This means that some people may be able to get through because the address was cached from earlier in the day.
For the linux guys:
nslookup www.neteller.com 205.233.109.39
DNS Server ---------^^^^^^^^^^^^^^

or just
nslookup www.neteller.com
to use your default dns server

Glaken · Sep 22, 2003

Hey There Java,

That makes perfect sense, you're obviously computer literate as I am not. I find it wierd that they didn't know what was going on?

Tico · Sep 22, 2003

Clarification.... The Costa Rica NETeller office is closed FOR THE DAY, not permanently.

I called NETeller, and they seem to not yet know exactly why they are down... They think it is one of the main Internet routers. Guess it's just sit and wait time.

Tico

Guest · Sep 22, 2003

I heard their DNS servers were affected by a power outage up in Canada from a friend of mine who called them.

FWIW I saw a post over at MW echoing those sentiments but I can't confirm any of this is true since I haven't talked to anyone myself.

Just trying to help.