Depending on the nature of the email, a simple enquiry about the books services or lines, I would say one hour maximum. If it is a withdrawal or more complicated issue that involves a manager investigating I would think 2 hours is acceptable.
Anybody thats gets responses over six hours or something like that.I would strat wondering if your book in based in an apartment and your 'CS Rep' is gone to the horses for the day.
Anybody thats gets responses over six hours or something like that.I would strat wondering if your book in based in an apartment and your 'CS Rep' is gone to the horses for the day.
JJ, I couldn't disagree with you anymore on that statement. First of all the email exchange may be to discuss questions a poster has, but even if it does go unanswered for more than 24 hrs then what is wrong with calling the book and asking to speak to a supervisor. Everytime I read a dispute it almost always starts with "I sent emails." If it involves money which most disputes always do then I would pick up the phone and call. Every book should have an 800 number, it seems as though those reluctant to call have something to hide, but thats just my opinion, I believe at least half the disputes we see on this board could have been resolved initially with a little live conversation between the Player and the Book.
Part of the reason I ask is that I emailed tcbets twice now. The first email took over 24 hours to get a response and the other one I sent just today (still no response). I don't have an account yet but am considering opening one there. Of course, the slow response time doesn't make me feel all that eager to sign-up. Anybody else have an experience at tcbets?
