Let me first say that I am not a gambler and I found this site from a link on Bluegrass Sports website. I just received my credit card statement through my company credit card. The card is used for an expense account when traveling. It was brought to my attention that there were 10 charges ranging from 50-100$ totalling $835 from something called BOS CO Internet. I got their # from the bank and it turned out to be a company called Firepay. They in turn told me it was from a company called Bluegrass Sports. I called this Bluegrass Sports and spoke with a guy named Diego. Let me say that Diego was very nice and apologized for the problems. He said they were charges from Bluegrass or their sister company Millenium Sports. He said to call my bank and do a chargeback. I thanked him and called my bank. They said it takes 45 days if they do the chargeback but only 7-10 if the merchant does it. I then called Diego and he told me it takes them 15-22 days to do a reverse or payout on charges. I asked him what the phone #, e-mail, etc used on the account were. He gave me the info as well as an IP address used. Well the phone # was an automated voicemail, the e-mail address did not work and the IP address was from 2 states away from me. I asked him if they request any picture ID or a signature and he said no. I then got their website from them and thanked him again for his time. I then visited their website and as clear as day it stated to use a credit card you must sign a form and fax them an acceptable form of ID. I then called him back and he stated that since they have 10,000 customers, they cannot follow all deposits so they only request ID when someone requests a bonus. I explained I need to pay my expense report by 8/31 and cannot wait the 45 days. I asked for an exception to do the chargebacks on his end. He said he'd call "Ted", the owner who was out of the country, and see what they can do. I called him later per his request and he started what I later found out was a bunch of lies. He first said that there are 2 processors: 1 for Visa and 1 for Mastercard. He said they can do chargebacks on MC and not on Visa as Visa doesn't allow it. I questioned this and he repeated it. He then said since they have so many chargebacks that occur, their processor Firepay, would not allow them to do a chargeback. I found this odd but Firepay was closed so I couldn't verify it last night. I then called Firepay this morning and spoke with a guy named Keith. Keith then laughed and said of course they can do a chargeback and it was easy as they had to reverse the charges. He said that you can reverse them on Visa and not MC, the exact opposite of what Diego had said. I then called Diego again today to explain what Firepay had said. He then stated he never said the things he had said the night before. I questioned how I would know to ask Firepay these questions and he changed the subject. He said they cannot refund the monies until my bank did an investigation. I offered to fax him a police report that I filed and a copy of the affadavit I filled out through my bank. He refused. He said he'd call the owner again and see what he could do. I called him several hours later and was told the owner said no. I then said I'm sure your 10,000 customers would love to know that you don't verify identities as your website states and that they probably shouldn't feel safe giving you their credit card info. I said I would post this story on The Prescription and he said he was a poster here and would deny everything. My help comes from the fact that he refused to tell me who governs them. He said they were in Costa Rica but they've never talked to the government regulators. Are they licensed? They might be a good place to bet but I wouldn't feel too safe knowing my info wasn't verified. And why would their sister company, Millenium Sports, also have my info. I don't see Millenium Sports listed on this website. If anyone has any ideas of how I can get things expedited to help save my job, please let me know. In the meantime, be careful with Bluegrass and Millenium as they don't care about people or about the security of your information. Good luck to everyone here.
First, let me say that we are sorry if someone got your credit card number. It seems strange that you didnt notice it for over a month. Also it seems REAL strange that a person that doesnt gamble would have found the RX to post about us. ( not saying that you are a scammer). So now I guess anyone can lose on a credit card and then call back and say it wasnt him!!! We realize that fraud does happen, but it is his responsibility to call his bank and get his money back if indeed it was stolen. We cant take everyones word that calls in and loses on a credit card and just immediately give them their money back.
I feel for this guy and i think he's telling the truth.
There is a link on your webpg to the rx.Scammers don't send in $50 to $100 deposits and then file police reports about $800.
I don't think that bluegrass did anything wrong,but maybe speed up the process for this guy.I assume that the acct has a zero balance?45 days is a long time!
There is a link on your webpg to the rx.Scammers don't send in $50 to $100 deposits and then file police reports about $800.
I don't think that bluegrass did anything wrong,but maybe speed up the process for this guy.I assume that the acct has a zero balance?45 days is a long time!
Bluegrass,
I found The Prescription off of your website. It is posted on the bottom of your website along with something called OSGA. I told you that earlier today. It took me a month to notice as I along with most people get their credit card statements once every month. I just received mine through date 8/11/03. It is called a monthly billing cycle. I can assure you I'm not a gambler and I can assure you if I was, I'd want my info secure and my identity safe. Do you give all of your "customers info" to Millenium sports? I understand you can't take everyones word that calls you. However, I have offered you a police report, the e-mail and phone # you have are erroneous and the IP address is 2 states away. I must be a criminal mastermind to drive 2 states away to scam $835 from a company with 10,000 customers. I will call you back and discuss this with you again. As Jersey joe stated above, why the run around? I'll be the first to come on here and give you credit for working with me. I stated above you were a very nice guy. I'm concerned about my job. It's not even my money!
I found The Prescription off of your website. It is posted on the bottom of your website along with something called OSGA. I told you that earlier today. It took me a month to notice as I along with most people get their credit card statements once every month. I just received mine through date 8/11/03. It is called a monthly billing cycle. I can assure you I'm not a gambler and I can assure you if I was, I'd want my info secure and my identity safe. Do you give all of your "customers info" to Millenium sports? I understand you can't take everyones word that calls you. However, I have offered you a police report, the e-mail and phone # you have are erroneous and the IP address is 2 states away. I must be a criminal mastermind to drive 2 states away to scam $835 from a company with 10,000 customers. I will call you back and discuss this with you again. As Jersey joe stated above, why the run around? I'll be the first to come on here and give you credit for working with me. I stated above you were a very nice guy. I'm concerned about my job. It's not even my money!
Frankly Frustrated and Confused I can't understand why you are dealing with these online bookies at all. If you are on the up and up it is a clear case of fraud and your bank's security department should be dealing with it.
You don't need to charge back anything, it is a series of fraudulent transactions. Your bank should immediately reimburse your account. Your credit card terms and conditions (the fine print) will explain what liability you might have.
You don't need to charge back anything, it is a series of fraudulent transactions. Your bank should immediately reimburse your account. Your credit card terms and conditions (the fine print) will explain what liability you might have.
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Woody0:
Frankly Frustrated and Confused I can't understand why you are dealing with these online bookies at all. If you are on the up and up it is a clear case of fraud and your bank's security department should be dealing with it.
You don't need to charge back anything, it is a series of fraudulent transactions. Your bank should immediately reimburse your account. Your credit card terms and conditions (the fine print) will explain what liability you might have.<HR></BLOCKQUOTE>
I agree 100% with Woody0. The sportbook isn't who issued you your credit card. If it was stolen then contact the bank and they will surely resolve it.
Frankly Frustrated and Confused I can't understand why you are dealing with these online bookies at all. If you are on the up and up it is a clear case of fraud and your bank's security department should be dealing with it.
You don't need to charge back anything, it is a series of fraudulent transactions. Your bank should immediately reimburse your account. Your credit card terms and conditions (the fine print) will explain what liability you might have.<HR></BLOCKQUOTE>
I agree 100% with Woody0. The sportbook isn't who issued you your credit card. If it was stolen then contact the bank and they will surely resolve it.
Bluevein and Woody,
My bank states they can process a chargeback due to fraud. The merchant then has 45 days to state why the charges were legit. They cannot credit my account until the 45 days pass without the merchant proving they were legit. There proof comes by ID's, signatures, IP addresses, etc. All of these show this wasn't me. I spoke again to Bluegrass and they are looking into expediting things. They are nice people and just don't want anyone thinking they can call for a chargeback, which I completely understand. I recommended in the future, they call the person or send an e-mail to verify the info given to them is legit. In this case they did not and they admit this. Thanks guys.
My bank states they can process a chargeback due to fraud. The merchant then has 45 days to state why the charges were legit. They cannot credit my account until the 45 days pass without the merchant proving they were legit. There proof comes by ID's, signatures, IP addresses, etc. All of these show this wasn't me. I spoke again to Bluegrass and they are looking into expediting things. They are nice people and just don't want anyone thinking they can call for a chargeback, which I completely understand. I recommended in the future, they call the person or send an e-mail to verify the info given to them is legit. In this case they did not and they admit this. Thanks guys.
FAC:
Can't you CC company give you a "conditional credit" until the dispute is resolved? I have had this numerous times.
Overall, BG should do the right thing. Find out where these charges orginated from. It is apparent to me, you did not make these charges.
Come one BLUEGRASS do the right thing!
Can't you CC company give you a "conditional credit" until the dispute is resolved? I have had this numerous times.
Overall, BG should do the right thing. Find out where these charges orginated from. It is apparent to me, you did not make these charges.
Come one BLUEGRASS do the right thing!
If the book won't resolve, you can do charge back. You won't be responsible for the charges until the situation is resolved. You also will never be able to bet at another offshore book with your credit card, but if you really aren't a gambler and you really didn't make these charges, you should consider this option.
I was a merchant for a while and chargebacks are a bitch to win. I wouldn't wish them on any business, especially a book like Blue Grass which seems cool. But I have had to use chargebacks myself in ad deals when companies failed to provide said product; so it works both ways.
Hope this situation works out.
I was a merchant for a while and chargebacks are a bitch to win. I wouldn't wish them on any business, especially a book like Blue Grass which seems cool. But I have had to use chargebacks myself in ad deals when companies failed to provide said product; so it works both ways.
Hope this situation works out.
Blue Grass has been very nice to me and there is some goofy stuff going on here.
1 - Every time I have ever disputed a credit card charge, the charge was immediatly removed from my statement until the investigation was completed.
2 - "I explained I need to pay my expense report by 8/31" Don't tell me you used a company credit card to charge your deposits.
For future use, www.NETeller.com
1 - Every time I have ever disputed a credit card charge, the charge was immediatly removed from my statement until the investigation was completed.
2 - "I explained I need to pay my expense report by 8/31" Don't tell me you used a company credit card to charge your deposits.
For future use, www.NETeller.com
F&C... Why are you concerned about having Blue Grass refund the charge? Wouldn't the greater concern be that your credit card number has been stolen? How can you be so sure that these are the only so called fraudulent charges? Why are not concerned about charges on your current billing cycle or in the future? I know that if my card number was stolen, I would notify the bank and have it cancelled and a new number/card issued? Is there a reason you want to take care of this quietly without notifying your employer that the card was stolen? Blue Grass has a superb reputation.
