Pinnacle cancelled my arlington Million Winner???

Brock Landers · Aug 16, 2003

What the hell is going on here??

Wager details for ticket number 16412737-1:

Wager Type: Horse Race
Wager Status: Cancelled
Risk / To Win Amount: 50.00 / (USD)
Date Accepted: 16-August-2003
Time Accepted: 2:54:00 PM (Pacific)
Amount Refunded: 50.00

Track & Race: Arlington; Race #10
Race Date: 16-August-2003
Horse & Wager: 1. Sulamani To Win
Outcome: Cancelled

I have this 50 across the board, and they were all cancelled..

Brock Landers · Aug 16, 2003

The wager was made at 2:54 PST..the race went off at 3:18 PST...there should be no issue with past posting here should there??

I think 3 mins before is the limit. I know there was a DQ in this race, maybe that screwed them up..

TTinCO · Aug 16, 2003

Have you sent them an email asking for clarification?

wilheim · Aug 16, 2003

10th race - Arlington Park - August 16, 2003

Race Name: Arlington Million S. - Grade: 1
Off at: 5:18 Race Type: Stakes
Age Restriction: Three Year Old and Upward
Value of Race: $1,000,000
Distance: One And One Fourth Miles
Surface Type: Turf Track Condition: Good
Winning Time: 2:02.29
Pgm Horse Jockey Win Place Show
1 Sulamani (IRE) David Romero Flores 7.60 5.20 4.40
3 Paolini (GER) Andreas Suborics 7.20 9.40
9 Kaieteur Rene R. Douglas 12.00 13.00
Also ran: 4 - Storming Home (GB) , 5 - Perfect Soul (IRE) , 10 - The Tin Man , 2 - Vangelis , 6 - Perfect Drift , 11 - Honor in War , 12 - Tripat (IRE) , 8 - Touch of Land (FR) , 7 - Beauchamp Pilot (GB) , 13 - Olden Times (GB)

Wager Type Winning Numbers Payoff

$2 Exacta 1-9 98.40
$2 Exacta 1-3 53.00
$2 Superfecta 1-9-3-4 3,693.20
$2 Superfecta 1-3-9-4 3,316.60
$2 Trifecta 1-9-3 1,019.00
$2 Trifecta 1-3-9 811.80
Winning Breeder: The Niarchos Family
Winning Owner: Godolphin Racing Inc. William T. Bishop III, Director
Winning Trainer: Saeed bin Suroor

Brock Landers · Aug 16, 2003

Sure did, they said they are "researching it". I can't imagine for the life of me what reason they would have to cancel it though, we are talking about 430 bux that should be in my account right now more than it is.

RPM · Aug 16, 2003

brock,

im sure pinnacle will take care of things for you.

TTinCO · Aug 16, 2003

Don't sweat it....it's the "slow season Sat pm flunkies" who don't know how to (or don't have the rights to) fix it.

It will be fixed in the AM at the latest.

wilheim · Aug 16, 2003

this is probably one of those cases where the player should give the book at least a few hours to straighten out the problem before coming in here and posting. imo.

wil.

Brock Landers · Aug 16, 2003

I have to agree with you LOL It just took me by total surprise, i got back from dinner to check my balance and i knew it was off. Pinnacle is the finest booki have ever dealt with so this kind of mistake is just really out of character for them. I will let everyone know the outcome.

Brock Landers · Aug 16, 2003

Ok, here is their responce, and they are TOTALLY wrong..

Dear Pinnacle Sports Client,

Thank you for your email regarding horse grading policies at Pinnacle Sports.

After carefully reviewing both Equibase and Brisnet databases for horse races we find that the official start time of the race was
2:18 PT.

As stated on our site under Wagering Information / Horse Rules, three complete minutes, including seconds, are added to all
horse wager times.

The race went off at 3:18 PT, as verified by Brisnet AND Equibase..

DO i have a case? Can anyone else verify that I am right, I mean I know i am casue i made the wager THEN watched the race, but just for piece of mind..

RPM · Aug 16, 2003

equibase shows a start time of 5:18. not sure which time zone that is though.

Brock Landers · Aug 16, 2003

Its Central..Arlington Park is in Illinois which is all central time, I should know, have lived here all my life.

And that is the correct off time. I watched the race.

RPM · Aug 16, 2003

OK. sounds like they are just confusing the time zone differences. email them back explaining it.

deadon · Aug 16, 2003

Not that it helps you now but there are better places to bet horses that take up to post

wilheim · Aug 16, 2003

You have a stone lock case. There is no way once supervisory personnel see this matter that it will not be corrected. The race ran at 5:18 Central which is 3:18 Pacific, your ticket clearly states you made your bet at 2:54 Pacific. This is a total no=brainer. My advice is just have a little patience and you will get your credit.

wil.

tuleythetout · Aug 16, 2003

I can't believe they actually looked in the matter and sent that explanation. Brock, you are 100 percent right...race went off at 5:18 CT, which is 3:18 PT (I'm in Vegas and watched it live, too).
I think TTinCO called it right...probably giving their regulars a Saturday off or vacation (maybe they're all in Vegas for the RX party) before regular season starts.
Bring it up with management...but it sucks that you're even having to deal with this.

10th Race, Next Post 6:05 Off: 5:18

1 1/4 Miles. (Turf) 3 Year Olds And Up Stakes Purse: $1,000,000
# Horse Jockey Weight Win Place Show
1 Sulamani (IRE) Flores D R 126 7.60 5.20 4.40
3 DH-Paolini (GER) Suborics A 126 7.20 9.40
9 DH-Kaieteur Douglas R R 126 12.00 13.00
Times in 5ths: :241 :49 1:132 1:373 2:021
Times in 100ths: :24.22 :49.11 1:13.43 1:37.77 2:02.29

Also ran: Storming Home (GB), Perfect Soul (IRE), The Tin Man, Vangelis, Perfect Drift, Honor in War, Tripat (IRE), Touch of Land (FR), Beauchamp Pilot (GB) and Olden Times (GB)
Winning Trainer: bin Suroor Saeed - Owner: Godolphin Racing Inc. William T. Bishop III, Director

Brock Landers · Aug 16, 2003

Thanks guys..

Still no answer tonight, will expect something in the morning. Not that i need the cash to pay the mortgage this month or anything, clearly everyone can see this is a matter of principle. I am sure someone with an IQ over 15 will see the mistake and fix it.

Hell of a winner too, anyone hear if Stevens is ok??

RPM · Aug 16, 2003

brock, im sure pinnacle will take care of it in the morning.

sleep well!~

ChuckSims · Aug 16, 2003

You'll get paid but I am surprised Pinnacle could be so retarded. A player e-mails them to notify them of a mistake and they can't seem to figure it out. What kind of horse action do they get? They must of cancelled a bunch of bets. How many loser bets did they cancel? Probably not one shit head called to tell them!!

redsoxneedsmorepitching · Aug 16, 2003

they canceled my bet on the chargers last week... then when it lost they graded it... They are doing some crazy crap there these days.. I will post what they told me here in a few seconds...