Two weeks ago or so, I called a book to open a baseball account.
I will not name this book, but I'll relay the story.
The reason I selected this book is they don't have a reputation for kicking out steam players, they have a reputation for taking a decent size ( 3 dimes + ) bet, they aren't on the screen, they pay and of course deal dime bases.
I got one of the customer reps on the phone, gave her my name etc.
I asked her was was their phone and internet limits sides and totals. She didn't have a clue as to what I was talking about.
I thought, maybe I'm talking too fast or the phone connection was bad.
Slowly, I asked her again, how big of a bet could I make on the internet and by phone.
She said ..I don't know.
So, I figured she must be a new clerk. I asked her how long she had been working at this shop, and she politely answered about 3 years.
I asked her again about limits, she said she was looking for a supervisor, but none was around at that time.
I politely told her that she was blessed, and she wanted to know why I said that. Because I said, you should have been fired 33 months ago, and the phone line went dead.
I could not get over the fact that a respected store would have someone working in customer service that was that poorly trained.
Any customer service people who may read this post should be aware that what people perceive on the phone about you is what they will probably perceive about your employer.
You guys want raises and a bonus etc., then you should do the best job you possibly can with customers, so your store can have the chance to prosper.
This is a true story.
JC
I will not name this book, but I'll relay the story.
The reason I selected this book is they don't have a reputation for kicking out steam players, they have a reputation for taking a decent size ( 3 dimes + ) bet, they aren't on the screen, they pay and of course deal dime bases.
I got one of the customer reps on the phone, gave her my name etc.
I asked her was was their phone and internet limits sides and totals. She didn't have a clue as to what I was talking about.
I thought, maybe I'm talking too fast or the phone connection was bad.
Slowly, I asked her again, how big of a bet could I make on the internet and by phone.
She said ..I don't know.
So, I figured she must be a new clerk. I asked her how long she had been working at this shop, and she politely answered about 3 years.
I asked her again about limits, she said she was looking for a supervisor, but none was around at that time.
I politely told her that she was blessed, and she wanted to know why I said that. Because I said, you should have been fired 33 months ago, and the phone line went dead.
I could not get over the fact that a respected store would have someone working in customer service that was that poorly trained.
Any customer service people who may read this post should be aware that what people perceive on the phone about you is what they will probably perceive about your employer.
You guys want raises and a bonus etc., then you should do the best job you possibly can with customers, so your store can have the chance to prosper.
This is a true story.
JC
