This is why books get in trouble with bad lines

assassin · Jun 30, 2003

I saw an error with one of my books. I called them , the customer service girl was never non-challante and said she'd contact the line manager.
That was 30 minutes ago, and it still isn't fixed.
There is no reson for me to bet it, becuase I know they would pay a -190 as -109 as listed on the site. But why not fix it WHEN SOMEONE TELLS YOU OF THE ERROR.

Amazing

lander · Jun 30, 2003

I always tell the books if I see an obviously bad line.

I could care less about a comp - all I expect is a simple "thank you", but some books (<5%) have extremely rude CS personal & therefore I simply won't bother telling them (I don't play it, but surely somebody will).

Most books realize that a smile goes along way ... but there always a few that don't care - and they're only hurting themselves.

assassin · Jun 30, 2003

Just a sincere thank you. Note it in my account and if I've pointed out a few, then maybe a comp would be appreciated. Or if they see $x money has been bet into the bad line and they can cancel it 9 hours before the game, and saved themselves $x and significant bad press, then maybe a comp. This gives them a chance to be "stand-up" guys and handle things the right way.

It's still not fixed. Iwas tempted to bet $100, but the book has been very good to me. May cheeck it again before I leave work, and email my CS rep if its still not fixed.

Amazing.

lakerfan · Jun 30, 2003

Wagerstreet was the worst. When I played actively with them, I would call every other day with line errors, and and the clerks always acted like I was bothering them.

FatFrank · Jun 30, 2003

Wagerstreet must have the sloppiest clerks/linesmen in the Biz...

They have several 'errors' per day.

soccerbob · Jun 30, 2003

assassin- Use the 10 minute rule. If you inform them of the bad line and it's still there 10 minutes later, POP IT.

Banned4Life · Jun 30, 2003

Canbet doesn't make mistakes. They take their business seriously.

marc · Jun 30, 2003

I've called many times telling books about bad lines. Its its not uncommon to have a cker tell you a line of -120 with a comeback of +130 and not realize that there is a problem. I don't need a $25 comp. But it would be nice if they would make a note in my account. SO that in the future shoudl a dispute arise, they could see that I'm an honest player whose helped in the past. But most of the tiome I get the sense that the line managers don't even bother asking or caring about who it was that called.

assassin · Jun 30, 2003

I just emailed the guy I normally contact there. See if he fixes it and/or responds.
See Books, some of us are trying to help you help yourself.

assassin · Jun 30, 2003

Well going up the food chain helped quite a bit.

I just received the following response:

Thanks for your help on this matter. We are of course providing your acct
with a $25 bonus for your efforts.

Thanks again

xxxx

See, being honest sometimes pays. Good to know. Plus, doing the right thing is always its own reward.