Many of you know me from my ordeal with BML Sports. Well, as an obviousl novice, I got burned again. I signed up for an account with Seven Palms because they were advertising 4 1/2 lines. The only reference on the website was to first half lines. So I thought that the lines were good compared to others and I tried to bet both sides to help with my rollover requirementss. Well, it turns out, as many of must know, but I did not, that they DONT have 4 1/2 inning lines, they have 5 inning lines! So I lost at both places becuse the score changed in the 5th inning. I called Seven Palms to let them know that they misgraded my wager and they explained to me that it was a 5 inning line. I complained for a long time and explained that I thought it was a 4 1/2. Finally, they agreed to honor my bet. However, they changed their mind and only gave me back my original bet without paying the winnings (and they want me to roll it over 3 times). I called and spoke to a Jay there who was realy mean to me. I admitted to him that I bet the other side and he still refused to honor the bet. Now, before you judge me, keep in mind that they advertised 4 1/2 inning lines and said first half (one half of 9 is 4.5). It did not list the lines as 5 inning lines. NOW AFTER I COMPLAINED THEY CHANGED THE LINES TO 5 inning lines!!! I can't beleive my bad luck.
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> THEY NOW CHANGED THE WEBSITE TO SAY 5 INNING LINES WHERE IT USED TO SAY 4 1/2 <HR></BLOCKQUOTE>
IF such a change was implemented as you've indicated, the change would clearly be an admission of guilt by Seven Palms. By which, your wager should have been determined by the timeframe originally stated...4 1/2 not the changed 5 innings.
IF such a change was implemented as you've indicated, the change would clearly be an admission of guilt by Seven Palms. By which, your wager should have been determined by the timeframe originally stated...4 1/2 not the changed 5 innings.
The WHOLE TRUTH:
It always makes me unhappy when a client tries to use this forum to mislead people by coming in and only telling part of the story. Here is the WHOLE truth, and nothing but the truth.
Burned joined our book based on another poster's recommendation. He has pointed out that on our home page, AND ONLY THE HOMEPAGE, it stated we offered 4 1/2 inning lines, that is true. HOWEVER, all season long we have offered 5 inning lines. The text had been posted incorrectly.
When logging in and placing your wagers on our 1st 5 innings, clients can clearly see the title of the bet. It states:
1st 5 innings
1st Half Col -180
Clev +160
That is exactly how it reads when a client enters his bets.
The only spot that said 4 1/2 inning lines was on one spot on the home page. On every single betting option for the 1st 5 innings, the test "1st 5 innings" was clearly visible. The client made a wager and lost the wager in the bottom of the 5th inning.
After I received the client's complaint, I verified the text problem, fixed the text, and informed CS to give the client his bet back and a $50 help bonus. The clerk misinformed the client, telling him he would get his bet, his winnings, and his $50 help bonus. Within minutes I was on the phone with the client thanking him for pointing out the text error on our side, informing him I understood why he felt he should not lose his bet, and then returning his lost monies to him.
Burned literally started pretending to cry. Promising and swearing he would never do it again. Apologizing for trying to beat the rollover requirements for his bonus. I told him he did not need to apologize. What he bets at other books is his own deal. When he realized his fake crying was not going to get him anywhere, he started to get angry and say we stole $800 from him. Then he threatened to post. I told him it was his choice, but please post all the facts. He did not, so I am here doing it for him.
IMHO, here are the facts:
Client saw 4 1/2 innings offered on the homepage.
Client registered, never asking about the first half lines.
Client made a wager, by his own admission, ignoring the 1st 5 innings text at the top of the wager.
Client lost the wager, but points out text error.
Client receives losing wager back to his balance and $50 help bonus for pointing out the text error.
We have always dealt fairly with all our clients. I think that in this situation, we have done so again.
Seaurchin, I am surprised you have not heard of us. We have been around for quite a few years. Give us a try and I assure you that you will be more than satisfied.
Lander,
Dodgy??? Please explain why you feel this way.
Jake
It always makes me unhappy when a client tries to use this forum to mislead people by coming in and only telling part of the story. Here is the WHOLE truth, and nothing but the truth.
Burned joined our book based on another poster's recommendation. He has pointed out that on our home page, AND ONLY THE HOMEPAGE, it stated we offered 4 1/2 inning lines, that is true. HOWEVER, all season long we have offered 5 inning lines. The text had been posted incorrectly.
When logging in and placing your wagers on our 1st 5 innings, clients can clearly see the title of the bet. It states:
1st 5 innings
1st Half Col -180
Clev +160
That is exactly how it reads when a client enters his bets.
The only spot that said 4 1/2 inning lines was on one spot on the home page. On every single betting option for the 1st 5 innings, the test "1st 5 innings" was clearly visible. The client made a wager and lost the wager in the bottom of the 5th inning.
After I received the client's complaint, I verified the text problem, fixed the text, and informed CS to give the client his bet back and a $50 help bonus. The clerk misinformed the client, telling him he would get his bet, his winnings, and his $50 help bonus. Within minutes I was on the phone with the client thanking him for pointing out the text error on our side, informing him I understood why he felt he should not lose his bet, and then returning his lost monies to him.
Burned literally started pretending to cry. Promising and swearing he would never do it again. Apologizing for trying to beat the rollover requirements for his bonus. I told him he did not need to apologize. What he bets at other books is his own deal. When he realized his fake crying was not going to get him anywhere, he started to get angry and say we stole $800 from him. Then he threatened to post. I told him it was his choice, but please post all the facts. He did not, so I am here doing it for him.
IMHO, here are the facts:
Client saw 4 1/2 innings offered on the homepage.
Client registered, never asking about the first half lines.
Client made a wager, by his own admission, ignoring the 1st 5 innings text at the top of the wager.
Client lost the wager, but points out text error.
Client receives losing wager back to his balance and $50 help bonus for pointing out the text error.
We have always dealt fairly with all our clients. I think that in this situation, we have done so again.
Seaurchin, I am surprised you have not heard of us. We have been around for quite a few years. Give us a try and I assure you that you will be more than satisfied.
Lander,
Dodgy??? Please explain why you feel this way.
Jake
Lander,
We constantly donate to Manitas De Amor. It is a charity down here, helping under priveledged kids. We give them a monthly income, we support their fundraising daily, we "adopt" hundreds of kids every Christmas, we donate computers and equipment, chairs, etc.... The guy in charge, Blake, is as close to a saint as I have ever met.
Thanks for clarifying your feelings on the "dodgy" comment.
Jake
We constantly donate to Manitas De Amor. It is a charity down here, helping under priveledged kids. We give them a monthly income, we support their fundraising daily, we "adopt" hundreds of kids every Christmas, we donate computers and equipment, chairs, etc.... The guy in charge, Blake, is as close to a saint as I have ever met.
Thanks for clarifying your feelings on the "dodgy" comment.
Jake
"We constantly donate to Manitas De Amor. It is a charity down here, helping under priveledged kids. We give them a monthly income, we support their fundraising daily, we "adopt" hundreds of kids every Christmas, we donate computers and equipment, chairs, etc.... The guy in charge, Blake, is as close to a saint as I have ever met."
Classy stuff there! Always great to see people giving back to the less fortunate!
(but an additional donation = to burned's wager should would help adopt even more)
Classy stuff there! Always great to see people giving back to the less fortunate!
(but an additional donation = to burned's wager should would help adopt even more)
