Why are the clerks at cascade seem so rude all the time?

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Or is it just my imagination?

Like this book a lot, nonetheless.

Somehow I get a feeling I'll get at least one response!
 

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I think most foreign clerks are rude,,,Not sure if its the language barrier or they just plain hate their jobs...

I would love to hang up the phone and feel like I was just treated nicely! Afterall , the representative works for the book thats holding MY MONEY!

I`d LOVE to HEAR from a few Book managers? on this subject?

I`d like to hear what J Wapner says on this?
 

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Jman, what's the over/under on posts other than yours and mine before BTJ chimes in?
 

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lucygoosy, you are not imagining it. I dont know why a book as good as Cascade cant get polite clerks. Its a mystery.
 

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My feeling about Pinnacle, rude, apathetic and unappreciative. They just don't get it, they have jobs because of gamblers. They don't understand customer service and don't care to understand. The emails are un-readable and conversations on the phone are useless.

Here is an idea, your customers are english speaking, so try to learn how to speak and write in english!
 

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Fellas,

Our clerks SHOULD NOT be rude to anyone and I apologize if this happened to you.
Call me to give your account number and play you made. This way, I can listen to the call and see who my rude clerks are.
This is inexcuseable and i'll do my best to rectify it.

Lenny
877-934-2233
 

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Dicky,he's busy trying to get down on last night sixer's game.I hear he is looking to lay the Pistons -2.
 

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Lenny, I really like you guys and I didnt want to make the post but I felt the thread would just be dismissed if nobody else responded. Your clerks arent intentionally rude (I hope) but they are weak in phone etiquette. Usually a clerk should not be having a non-business conversation with another employee while they are on with a customer and it would be nice if they werent eating something while talking and instead of just hanging up maybe they could say "goodbye" or something first. Love your book and vey impressed with your integrity so please know that this is a reluctant post by me. I dont want to call you because I am not comfortable with that, and I know you will speak to your staff and get this corrected.
 

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Also, could you please grade the Devil Rays game please.
icon_smile.gif
 

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Fellas-

I appreciate the input, but i need someone to call me to let me know the account number and when the bet was made so i can find out quickly who this rude clerk is.
I'll be here until start of Sac/Dal 3rd quarter.
Fishhead- Glad to see you finally have and account w/ us. I knew you would come around

Lenny
 

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Hard to believe I have never had an account with you before this week. I like what I have seen so far and recommend your book to everyone. Nice to see your well spoken input into this forum. Much appreciated.

ps- Most bets under a Dime for me these days, so dont panic with me around.
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ALL I CAN SAY IS THE APPLES DONT FALL FAR FROM THE TREE.ILL BET LENNY THE CHISSLER PROBABLY CUTS CORNERS HE PROBABLY PAYS HIS HELP WITH BANANAS AFTER ALL WHAT THE F-CK ELSE WOULD THESE MORONS IN COSTA RICA BE DOING ROBBING TOURISTS.LENNY I AM TRYING TO GET IN TOUCH WITH THE WWW.GAMINGCOMMISSION.COM BUT THEY DONT ANSWER MY E-MAILS I SUPPOSE YOU BRIBED THEM ALSO HUH LENNY BOY.THIS GUY IS SO FULL OF SH-T HE CLAIMS TO BE A MEMBER OF FAIR GAMING COMMISSION WHO HEARS CUSTOMERS COMPLAINTS THEN WHEN I HAD THE (OSGA) CALL HIM HE REFUSED TO TALK THERE IS NOTHING FAIR ABOUT CASCADE THEY ARE ROBBERS.
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<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> AFTER ALL WHAT THE F-CK ELSE WOULD THESE MORONS IN COSTA RICA BE DOING ROBBING TOURISTS. <HR></BLOCKQUOTE>

ignorant statement at it's best. Bigotry like this should be stopped. People in costa rica may be slow, but they are not scammers, but if your looking for one, go check out a mirror.
 

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oh! It's boo-hoo time for BEANTOWNJIM again? I feel sorry for you. How can you be so ignorant? Man...Give it a rest!!!
 

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What ticks me off about allot of these so-called Clerks, is that they will behave nicely whenever their manager/supervisor is around...and when he is not they exercise their Clerk Syndrom(power) by acting short and/or Rude especially if they know you're an American. Like we are to blame for their low wages.

The BIGGEST problem I have with clerks is after you place the wager and they confirm it they just hang-up or start talking to their co-worker.
ALL clerks in this industry should end each and EVERY call with a pleasant GOOD LUCK Sir/madam !

They do that in the REAL gambling world and offshore should be the same.
 

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Intuition Bet - The Good Luck idea is no good. I know for a fact that A LOT of people do not like hearing this at the end of a call. In fact some books actually tell thier clerks to never say this. Strange but true.
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