BUZZSAW OR WALK OF LIFE...

Guest · Jun 25, 2004

Gents,

I am still trying to get ahold of either one of you. If you could give me a ring, it would be appreciated. 800-214-9666

Jake Slater

PeteRoseJR · Jun 25, 2004

Are you AC's brother??????????????lol

Guest · Jun 25, 2004

LOL...well, Pete, in this industry I have had people ask about Kelly Slater and Christian Slater...never AC Slater....so you win the prize... a free $25 account. Call 800-430-5896 and ask for Tommy in New Accounts. He is aware of the details and will get you started immediately.

Jake

TheGeneral+ · Jun 25, 2004

Nice

PeteRoseJR · Jun 25, 2004

LOL...Thanks Jake...I knew my Saved by the bell knowledge would come in handy someday....

Thanks very much...Very cool...

your friend
Zach Morris

PRJ

PeteRoseJR · Jun 25, 2004

I just called and got things set-up....No problems at all...Tommy in CS was pretty cool and set things up right away..

I will be posting up there for football and look forward to giving your book a shot...I currently dont have any accounts in CR but I think its about time to give it a chance..

thanks again
PRJ

bigbet1234 · Jun 25, 2004

what book is jake with?

Guest · Jun 25, 2004

Bigbet,

I am the General Manager of www.sportbet.com and www.islandcasino.com I have been with this group for going on my 5th year now. Before here, I was CS supervisor then Manager of the old Betmaker (before it sold to Sportingbet). Hope that helps. Let me know if you need anything.

P.S. PRJr...u r set up, sir.

Jake

bigbet1234 · Jun 25, 2004

jake, i see you havea 50% for echek. what does 30 days and must remain active mean? i dont wager everyday. do i quaify?

thanks

SportSavant · Jun 25, 2004

Thie nice thing about doing Business with SPORTBET is that JAKE is very accesible, it is nice to know you can email or Phone the General Manager & he will field your calls & querry your concerns...

Have to admit however the rest of the customer service team needs a bit of help...especially in the 'tone of voice' department. Customers want to feel valued however I have to admit on the calls I have made to sportbet I have felt that the Front Line staff could use Help....Just a friendly FYI Jake.

Dante · Jun 25, 2004

good to see you bumping around Jake....long time no post Sir

Buzzsaw · Jun 25, 2004

I called but missed you Jake. I'm leaving word for Walk to give you a ring tomorrow.

IDENTITY · Jun 25, 2004

jake...betmaker was the first book i ever bet with back in 1998!!! were you there then??

Guest · Jun 26, 2004

SportsSavant,

Brother, thanks. I need feedback, I really do. It is slow season, and sometimes the CS level tends to drop around this time (vacation syndromes, supervisors and managers are not around as much, etc...). I do strive to make sure that my people understand the true value of Customer Service and, as opposed to the past, we have improved a great deal. HOWEVER, a company can ALWAYS improve its service, and this feedback will help. So, thanks.

Dante,

Thanks for the welcome. I am still always here, just not posting as much...until yesterday. LOL.

Buzz,

GREAT! Thank you, sir.

IDENTITY,

Yessir, I was there, then. I was a CS rep, then New Accounts Coordinator, then CS supervisor, and finally CS Manager. This was from 1998-2000.

Jake

HateTheRiverCard · Jun 26, 2004

Jake seems like a nice enough guy in that he response to posts at least. Wasn't thrilled with the way the Finger Lakes thing was handled nor should it be rehashed but the players were paid and thats all that counts now.

Continued success into the FB season

HTRC

WalkofLife · Jun 26, 2004

Hey Jakester,

Just called you, but you were not available. I'm running out, I wanna spend some time with my kid.

Let's touch bases on Monday.

P.S.: Dave says you're as sharp as marble in Texas Hold'em, then again I've scalped his ass every time we played and I didn't even know how to play hold'em...

Guest · Jun 26, 2004

HTRC,

I understand your feelings on the Finger Lakes episode completely. Gold Medal Sports (which I am no longer a part of) did pay all monies owed, however. Please understand that was, what I feel, a very unique situation as a bunch of books offshore were hit with the same play. Regardless, as you say, it is done and over with and I made sure the client got paid. I hope that does not deter you from playing with us, rather it should show you that I look out for my players and my company to the nth degree.

Jake

Guest · Jun 26, 2004

Will,

Monday is fine. Sorry I missed you...I was on the line with another client. As for my Texas Hold'em skills, let's just say there is a reason everyone is excited when they hear I am gonna play...and it is not just cuz I make em laugh. LOL.

Jake