Moneybookers has terrible customer service

Pokerking · Jun 30, 2004

I sent $5000 to Moneybookers on June 23 so I could fund my Betfair account. They would only let me send $1200 because they didn't have my id so I faxed them my passport. Then after 5 days and about 5 emails being ignored they say they want a utility bill with my address so I send it to them. I'm still waiting to send my money and they keep ignoring my emails and their phone number doesn't work.

DriversEdSubstituteTeacher · Jun 30, 2004

Had a very similar experience, will never go anywhere near moneybrokers again.

betfun · Jun 30, 2004

I would agree with Moon - I'd stay far away from them: you can wait several days until they would respond at least something to your email.

Never had contacted them since (about 1 year ago), but as far as I see from Pokerking message, nothing has changed.

Guest · Jun 30, 2004

agree,i tried to open an account with them a while back and could not,faxed them all the information they wanted several times and they kept saying they never got it,customer service via e mail and phone were also useless