I hope I am doing this right. I am looking for some feedback on a situation I am having with Jazz Sports (which is related to ABC Islands sportsbook.) I feel I am being treated unfairly but I wanted to get some opinions from people who know more about the industry.
To summarize: I recently asked them where I stood on my bonus rollover requirements for Jazz Sports because I was thinking of taking a small payout. My last deposit had been $950 and I am set up for a 25% bonus with a 10X rollover requirement. The best thing I can do is copy the answer I got because I don’t quite understand it:
You have made 3 deposits on June 19th, 21st and 22nd for a total deposits of
> $2769 to your ABC account. Your 25% bonus plan requires a 10X rollover on
> your deposits, so you need a total of $27,690 in handle and you only have a
> total handle for both your ABC account and your Jazz account of $11,084.
> You need to play another $16,606 to be able to withdraw and keep the bonus
> we gave you.
So it looks to me like the rollover has gotten higher than it was at the time I made the Jazz deposit. They seem to be wanting to count deposits I made to an ABC Islands account and for me to be doing rollover for money which I had already lost at ABC Islands (I had lost the money from the deposits they were talking about).
I can’t relate this message to anything I see on the Jazz Sports website. One quote they sent me is this: we normally only go back 3-4 deposits depending on the time of the deposits. It definitely doesn’t say that on the website. To me, that sounds like they’re just making stuff up as they go along. I’ve lost quite a bit of money there and I wonder if they are trying to take advantage of me.
I would appreciate any feedback on this situation (hopefully without any lecturing about my betting habits). Thank you.
To summarize: I recently asked them where I stood on my bonus rollover requirements for Jazz Sports because I was thinking of taking a small payout. My last deposit had been $950 and I am set up for a 25% bonus with a 10X rollover requirement. The best thing I can do is copy the answer I got because I don’t quite understand it:
You have made 3 deposits on June 19th, 21st and 22nd for a total deposits of
> $2769 to your ABC account. Your 25% bonus plan requires a 10X rollover on
> your deposits, so you need a total of $27,690 in handle and you only have a
> total handle for both your ABC account and your Jazz account of $11,084.
> You need to play another $16,606 to be able to withdraw and keep the bonus
> we gave you.
So it looks to me like the rollover has gotten higher than it was at the time I made the Jazz deposit. They seem to be wanting to count deposits I made to an ABC Islands account and for me to be doing rollover for money which I had already lost at ABC Islands (I had lost the money from the deposits they were talking about).
I can’t relate this message to anything I see on the Jazz Sports website. One quote they sent me is this: we normally only go back 3-4 deposits depending on the time of the deposits. It definitely doesn’t say that on the website. To me, that sounds like they’re just making stuff up as they go along. I’ve lost quite a bit of money there and I wonder if they are trying to take advantage of me.
I would appreciate any feedback on this situation (hopefully without any lecturing about my betting habits). Thank you.
