I need a backup phone # for WorldSportsCenter-Phones down all day

SHACK · Jul 16, 2004

I tried calling and the lines are busy. They won't respond to my e-mail. The phone numbers I have called are 1-888-333-6867 and 1-800-321-8481. Does anyone have a backup phone number or been able to reach them today. Thanks

Rickf · Jul 16, 2004

SHACK

I am very sorry for not replying to your email sooner. I am out of the Country and was shocked to find out that at 12pm our International phone company (Intelco) had not paid their phone bill. The carrier cut the International numbers without notice and I have been busy all day and night working on a solution. For now please call 011-501-225-2225

Any long distance charges incurred will be reimbursed by Worldsportcenter.

I am sorry for any inconvenience. I hope to have this problem resolved today.

My personal cell phone is 011(501)610-4004. If anyone needs to reach me I will be arriving Saturday noon eastern time in Belize.

Rick Fitzimons
1(800)321-8481
help@worldsportcenter.com
www.worldsportcenter.com

bigbet1234 · Jul 16, 2004

It scares me when one guy seems to be running the whole show.

A well established book would have more than one *goto* guy.

Worldsportscenter.com maybe become a great book, but for now, I will do business with more well established books. To much risk involved

Rickf · Jul 17, 2004

Bigbet1234

Please understand I am in charge of customer service and posting sites like the RX. If you need to talk to a WSC rep you can speak to several. Gina ext223, Faheem ext224, maria ex225, .....and so on.

If you need to talk to a divisional suprivisor ask for Rudy or Jordana and they will be happy to help you.

I am the suprivisor for CS and thought it would be a good idea to list my contact info for anyone that needed to speak to me directly.

Sometimes it is not the size of the company, but the one on one personal service a player receives that makes the difference.

My personal cell phone is 011(501)610-4004. If anyone needs to reach me I will be arriving Saturday noon eastern time in Belize.

Rick Fitzimons
1(800)321-8481
help@worldsportcenter.com
www.worldsportcenter.com

lander · Jul 17, 2004

Rick,
I have a question regarding NETeller w/ds.

Here, http://www.worldsportcenter.com/deposit.phtml , it says :
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> NETeller Withdrawals

Neteller redemptions are issued 7 days a week, but the request must be made before 5:00 pm EST. All requests made after that time will be processed on the following day. Neteller redemptions are free, the first time requested per calendar month. A fee of $2 for every $100 additional payout will be charged.<HR></BLOCKQUOTE>

Yet here, http://www.worldsportcenter.com/sportsbook/account/deposit/ , it says :
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> NETeller Withdrawals

Neteller redemptions are issued 7 days a week, but the request must be made before 5:00 pm EST. All requests made after that time will be processed on the following day. Neteller redemptions are free, the first time requested per calendar month. A fee of $15 for each additional payout will be charged. <HR></BLOCKQUOTE>

Can you clarify which policy is accurate?
Also, how does one actually make a NT w/d? Simply email CS?

Thanks,
Lander

SHACK · Jul 17, 2004

Thanks for the reply Rick. Please just post here when the phone lines are up and running and I will just wait for the post before calling in.

lander · Jul 17, 2004

Rick,
I sent an email over 4 hours ago, but nobody has replied

lander · Jul 17, 2004

FYI - I called the local number with 15 cent/minute calling card

and they took care of all my concerns

I think I was sending my emails to Rick, who was traveling.

Rickf · Jul 17, 2004

Hi this is Gina in Customer Service. To make a cashout request, please do not do so by email, as we may be slow in responding, and addressing it due to the large volume of emails that we receive. The proper procedure would be to go to the cashout link on the site, and your cashout will be done in minutes, as usual!! Thank you for playing at WSC!!

newton0038 · Jul 17, 2004

Still do not see an answer to Lander's question regarding the 2 differences in Neteller withdrawl fees. Everybody needs to get on the same page first I guess, no?

Rickf · Jul 17, 2004

hi, gina again... Thank you for pointing out this mistake to us. the correct one is a fee of $2 for every $100 additional payout will be charged, (http://www.worldsportcenter.com/deposit.phtml), or hitting the neteller link at the bottom of the Home page. It will be fixed very shortly, to make available only the correct one. Thanks, WSC Customer Service

Rickf · Jul 18, 2004

Update on phone lines:

We are still waiting for information on our International phone lines. Intelco, our provider did not pay their International phone bill. It seems their provider cut them off. They
are now working on a voip system with MCI. We hope this will be running by Monday.

The reason we do not have a backup phone system
is because the owner of Data Pro and Intelco
did not allow it. We have since arranged a deal with the largest provider in Belize (BTL)for fiber but still cannot find a solution for backup 800 #.

I will have meetings all this week to try and come to an agreement with BTL to also provide us with International support.

Again I am very sorry for this situation and hope that the problem will be fixed as soon as possible.

For all our members please send an email with any long distance charges for calling our BZ number and it will be credited to your account.
You can also call collect if you like to place a wager.

I would also advise anyone thinking about moving their SB to Belize to please contact me.

Rick Fitzimons
011(501)-225-2225
011(501)-610-4004 Personal
1(800)321-8481
help@worldsportcenter.com

Rickf · Jul 19, 2004

Our 800 service for worldsportcenter.com is working once again. The lines for Customer Service: 1-800-321-8481, and Wagering: 1-888-333-6867. Your calls will come thru on a forwarding system, so it may be busy or ring a little longer than usual. We ask that you be patient, your calls will be addressed by the first available rep. Faheema, Customer Service

SHACK · Jul 20, 2004

thanks

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