Hollywood Sportsbook

mikep · Sep 28, 2004

Their customer service is inept to the point of criminality.

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I sent them a bank wire for $1000 on September 3, and they refuse to credit my account. I have faxed them the confirmation documents from my bank THREE times, emailed Customer Service twice, and called Customer Service three times. I spoke with Victor (the CS manager, or so I was told) once, but after that all I get is the runaround. In fact, yesterday they told me Victor would be in today and to call back. I did – and they tell me Victor is off today. I even took off work early so I could make that call.

The critical reader will be wondering what Victor's take was. He said there wasn't sufficient information on my first fax (weird), and that they never received my second fax (also weird). That evening I sent in the third fax. That was five days ago, and as I've indicated, they seem unwilling to even discuss the issue with me anymore.

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Dante · Sep 28, 2004

What happened to your dime??? is it back in your bank account??

SportSavant · Sep 28, 2004

things go wrong sometimes, even with the best company's....

this is not necessarilly a sign to avoid....

suggestion: Neteller

Dante · Sep 28, 2004

good suggestion SS....in fact it boggles my mind why people choose NOT to use the easiest system IMO neteller with neteller's debit card for instant cash and the instant transfer of funds to books and back

and want to play around with bank wires going into banks, taking days off to do it and call and faxing and talk to this person and that

I am confused about why?? anyway good luck mike....but SS has a good point sir

Fishhead · Sep 28, 2004

I agree Dante!

Neteller is basically the ONLY way to go.

www.neteller.com

mikep · Sep 28, 2004

Dante said:
good suggestion SS....in fact it boggles my mind why people choose NOT to use the easiest system IMO neteller with neteller's there debit cards for instant cash and the instant transfer of funds to books and back

and want to play around with bank wires going into banks, taking days off to do it and call and faxing and talk to this person and that

I am confused about why??

Oh, stinginess and hopeless naivety I suppose...

Regarding the former, with a bank wire I can get my money into my account without paying any fees. Well, my bank charges me $30, but the sportsbook is always willing to reimburse me for that. Can I transfer via netteller and not lose anything? Even a couple of percent would make a dent in my profits.

Dante · Sep 28, 2004

good question mike....I know they do EFT from your checking account sir free of charge it takes 3-4 days and you have already spent that with the bank wire....then you can withdraw to your neteller deit card and its like 6$ max to take out 1000 a day

HollywoodSportsbook · Sep 28, 2004

MIKEP,

Please call me in the office. 800-220-0002

-BJ
Hollywood Sportsbook

SportSavant · Sep 28, 2004

mike,

Neteller is 100% free if you use it properly....

Free EFT's from your BANK to Neteller to BOOK & then hopefully Back to Neteller & EFT back to Bank...

All Free....

Kool thing is if you make a withdrawal from a BOOK you can choose to send your money to another book, have it EFT'd to your bank for FREE or get a cheque in the mail for 2$.

:toothless

MrTeaser · Sep 28, 2004

Neteller is not available in all states though.

Fishhead · Sep 28, 2004

I can honestly say I havent paid a Neteller fee ever and have been with 100+ books over the years.

Send your money to a book via western union for free or bankwire your money to Neteller for free.

Certify your Neteller account and have your funds sent to your bank for free from Neteller and in your account in less than 49 hours.

mikep · Sep 28, 2004

SportSavant said:
things go wrong sometimes, even with the best company's....

this is not necessarilly a sign to avoid....

Yes, things go wrong, but... When they are not addressed over the course of 25 days, and when you have given them ample opportunity to recognize and respond to the problem, this definitely indicates inferior customer service -- which to me is very much a reason to avoid them.

I haven't had years of happy times with these people either; I think this was only my second deposit.

SportSavant · Sep 28, 2004

good point mike, understood, 25 days is a long time....

where is the money now? in your bank account? missing? in limbo?

lander · Sep 28, 2004

MikeP,
Did you contact BJ? Is the issue resolved?

HateTheRiverCard · Sep 28, 2004

Seeing as Hollywood is an advertiser here, why haven't one of the on duty Mods asked this guy for his email or offered to help. Telling a guy to use Neteller doesn't help his current problem.

Mike... let us know what happens when you speak to BJ.

bigbet1234 · Sep 28, 2004

Fish, where are you playing? Or do you lose a lot?!?!?:ughhh: :toothless

Fishhead said:
I can honestly say I havent paid a Neteller fee ever and have been with 100+ books over the years.

Send your money to a book via western union for free or bankwire your money to Neteller for free.

Certify your Neteller account and have your funds sent to your bank for free from Neteller and in your account in less than 49 hours.

HollywoodSportsbook · Sep 28, 2004

mikep,

Please call me. Today is Victor's regular day off, but I am aware of your situation and would like to speak with you.

Thanks,

BJ
Hollywood Sportsbook
800-220-0002

Fishhead · Sep 28, 2004

BIGBET- Why do you say that?

What would ever make me pay any kind of Neteller fee......ever?

I win at alot more books than I lose at by the way.

It is all FREE!

mikep · Sep 28, 2004

An update. I just got off the phone with BJ at Hollywood Sportsbook. Problem NOT resolved. First of all, I don't like having to post here to get their attention. Second, since they haven't received the funds, they won't credit my account. That's their policy. Hard to argue with that policy-wise, but on the other hand they certainly aren't taking care of this customer!

Also, I checked with my bank, and the money has NOT returned to my account. It's no doubt sitting in some Costa Rican account earning interest, while the NFL season marches into week 4!

Whether it's Hollywood or their bank that has screwed up is a distinction I don't care to make. If their bank is this inept, then they should choose another. If the whole banking industry in Costa Rica is screwed up, then that should be a warning to us all.

Thanks, folks, for the neteller suggestion. I will reexamine that as an option.

bigbet1234 · Sep 28, 2004

Fish, no doubt you are a winner, we both know that. I have paid very little in neteller fee's, but have paid them. Most books I play with LPalmas, WWTS, Bowmans, RIO all charge after the second withdrawal.

But my fee's are very, very minimal. maybe i just withdrawal too much!!:toothless

Fishhead said:
BIGBET- Why do you say that?

What would ever make me pay any kind of Neteller fee......ever?

I win at alot more books than I lose at by the way.

It is all FREE!