players who bet with ABC can you explain this to me better than their clerk?

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I opened up an acct with them in aug 10% bonus and 20% net losses back at the end of the month.

"20% Cash Back on monthly "adjusted" losses for all New Customers : Adjusted loss is your net loss from betting minus any transaction costs incurred by DPT Sports Group. A month is a full calendar month. Example: If you sign up on April 20th your first bonus period will be from April 20th to May 31st. Your bonus will be paid by June 5th. After this initial period bonuses will be calculated automatically every month and the funds placed in your account(if applicable"

The money i send them was rolled over more than the 3x in sept.I broke out even in the month of sept.
In oct, I lost with them and called to ask for my 20% losses back.The clerk told me that at the beginning of the month I had a balance of app$2500 and since i only gave them $5600 in action I was not getting any bonus back.Because i have to rollover the beginning balance of every month 3x's that month?
THIS POST IS TO INFORM THE OTHER PLAYERS THAT SIGNED UP THE SAME WAY I DID.
They can keep any bonus i thought i was getting[a small amt anyway]But they did lose a customer for not explaining this to me when i opened my acct.
GL TO ALL THIS WEEKEND!
 

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