Pinnacle's Official Response To Their Banking Error....

THE SHRINK · Dec 13, 2004

Due to an oversight by a third party processor, approximately 25 checks
issued on November 23rd and 24th may not have cleared. Of these, ten have
been resolved. There remain 15 that may or may not clear, depending on the
deposit date. Regardless, any check that does not clear can be presented for
immediate payment by whatever mode this client wishes. Any reasonable fees
incurred will obviously be picked up by Pinnacle. Our sincere apologies for
any inconveniences suffered.

Regards,

Pinnacle Sports Worldwide
Customer Service Department

bucsfan67 · Dec 13, 2004

Thats what i would expect from Pinnacle...Even picking up fees for the costs for the bounced check..... :103631605

Noreaga+ · Dec 13, 2004

like picking up fees for a bounced check is generous or something ? thats the least they should do.

UberTout · Dec 13, 2004

Noreaga said:
like picking up fees for a bounced check is generous or something ? thats the least they should do.

I agree.

UT

sherman · Dec 13, 2004

Glad to hear that and yes Norega is correct, thats not generous, its mandatory!

MadCapper · Dec 13, 2004

bucsfan67 said:
Thats what i would expect from Pinnacle...Even picking up fees for the costs for the bounced check.....

DUH! Of course they should pick up the fees.

JohnnyDeMarco · Dec 13, 2004

Everyone on this forum would blow Pinnacle and now they do one thing wrong and everyone jumps them. They use a 3rd party processor to pay people as fast as they can. That place goes out of business and you have bounced checks. Not Pinnacle's fault. Who gets paid by check anyway?

wilheim · Dec 13, 2004

The important thing is that the issue has been explained and put to rest. The Rx. appreciates everyone's patience regarding this matter. I hope only Franks was affected here at the Rx.

Thanks to Pinnacle and Shrink for their quick response.

wil.

bucsfan67 · Dec 13, 2004

Noreaga said:
like picking up fees for a bounced check is generous or something ? thats the least they should do.

I agree, however i dont think "every" book would...

Also, that wasnt the point I got from what i read, I thought they meant should the check bouncing have caused the players other fees, they would pick up "within reason"...

Meaning, if that check bouncing caused one of the player's checks to bounce, they would pick up the fee (within reason)...

Thats actually what i thought it meant the way it read...

MadCapper · Dec 13, 2004

Pinny is the best!

bucsfan67 · Dec 13, 2004

i will edit this to keep the thread from going offtrack

my bad

jjgold · Dec 13, 2004

Top book ever

Whoson1st · Dec 13, 2004

Well, I'm glad we got a response. Not that, I'm very knowledgable, but is this the method most books use when paying players by check (3rd partys). Goes to show how many checks--I've ever received!
I would imagine, they were highly upset over this, given their top notch reputation!

DavidMatthews · Dec 13, 2004

I think Pinnacle handles things in forums pretty well. Don't get into the mix. Fix the problem and give a statement and move on. They're very smart at Pinnacle.

:anichamp4

Dante · Dec 13, 2004

I think it was a good move....Pinny knew it made a mistake and fixed it ...and apologized its not like they ran off with the dudes money and are apologizing for that...come on guys....Pinny is the ROCK of offshore it made a mistake IMO it is as safe as a bank ..I had never a doubt they would do the right thing and anyone that did should NOT be sending money offshore to bet with as they have no clue as to who is the most solid books in the industry...

Doug · Dec 14, 2004

I knew this would work out like this. If Pinny fails , I stop gambling. They aren't my main out, but the first I look at.

Number13 · Dec 14, 2004

That's right Pinny doesn't come to the forums with a smart ass reply and quoting Rule #20:8b-II to justify some fast talking hustle. They could care less what people say about them just like Wal-mart could care less as long as they're the biggest. They don't give ammunition to the gossip crowd who feels the need to post dozens of times about how the player/bookie is a bleepin scammer.

Dante · Dec 14, 2004

DougJ said:
I knew this would work out like this. If Pinny fails , I stop gambling. They aren't my main out, but the first I look at.

exactly....I look at them and Oly for the "standard" If these 2 have problems I would stop also

THE SHRINK · Dec 14, 2004

I also like the fact that rather than make up some lame excuse, PINNACLE took FULL RESPONSIBILITY for this mistake and they will correct it...

THE SHRINK

franks · Dec 14, 2004

Pinnacle credited my account the dime today. Thanks RX.

Pinnacle's Official Response To Their Banking Error....

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