I have not been on this board for long but I found that many people received help here when it comes to disputes. Now it's my turn. Hope this post will serve two purposes. 1. VIPSports acknowledge their mistakes and improve their poor customer service. 2. Let the forum members realize this is a poor book and think twice when signing up with this book.
Ok, here is my story. I signed up with them and was expecting will receive a 10% bonus as mentioned on their websit. After I made the deposit and called for my bonus. I was told they will not honour the bonus as I used to be a customer of Gameday two years ago. Therefore, I was told I will not receive any sign up bonus since they are related. This is BS. Nowhere on their website has mentioned this, how are we suppose to know they are related. This is false advertising. I had to escalated twice before they honor my bonus.
I deceided to make a withdraw on December 3rd by direct Check. I realized it's Friday and the transaction will not be processed until Monday. I called on Tuesday to check the transaction. I was advised there is a mistake with the routing number which is true. I called them back later on the same day to provide the correct number. I then called Wednesday to check the withdrawl, I was advised the routing number is incorrect. I then confirmed with the bank twice to ensure there is no issue with the routing number. I spoke to the book again on Thursday and was told everything should be fine. I followed up with the Book on Friday and once again I was advised the routing number is incorrect. I then escalated the issue to the supervisor Lilian and she found out it was their mistake as they used the wrong internal number. As a result the transaction did not go through. She ensure me everything should be fine on Monday morning. I called Monday morning to check the withdrawl. I was told the transaction should go through in an hour but the funds should appear in my bank account within 48 hours. I called two hours later and they said they will not process the fund for another 2 hours. I then called again at 6pm to check if the transaction is fine. This time I was speaking to a person named Edwin. This guy has no customer service skill at all, he didn't express desire to assist my issue and told me to call back the next day as it's late in a rude manner. I was very upset and asked him did anyone try to process the transaction today. He then looked at my account and told me someone did try but entered the wrong code, should be "ON" but they entered "0N" instead. He told me it's 6pm, he can not do anything about it in a very rude manner again without apologize for the on-going mistakes they have made. I requested to speak with a supervisor and he told me that he is the highest I can go, he's in charge of the place. I wish the owner is reading this post and give him a lesson of customer service. I will try again tomorrow and see what kind of new excuses they will give to me. Stay tuned.
Ok, here is my story. I signed up with them and was expecting will receive a 10% bonus as mentioned on their websit. After I made the deposit and called for my bonus. I was told they will not honour the bonus as I used to be a customer of Gameday two years ago. Therefore, I was told I will not receive any sign up bonus since they are related. This is BS. Nowhere on their website has mentioned this, how are we suppose to know they are related. This is false advertising. I had to escalated twice before they honor my bonus.
I deceided to make a withdraw on December 3rd by direct Check. I realized it's Friday and the transaction will not be processed until Monday. I called on Tuesday to check the transaction. I was advised there is a mistake with the routing number which is true. I called them back later on the same day to provide the correct number. I then called Wednesday to check the withdrawl, I was advised the routing number is incorrect. I then confirmed with the bank twice to ensure there is no issue with the routing number. I spoke to the book again on Thursday and was told everything should be fine. I followed up with the Book on Friday and once again I was advised the routing number is incorrect. I then escalated the issue to the supervisor Lilian and she found out it was their mistake as they used the wrong internal number. As a result the transaction did not go through. She ensure me everything should be fine on Monday morning. I called Monday morning to check the withdrawl. I was told the transaction should go through in an hour but the funds should appear in my bank account within 48 hours. I called two hours later and they said they will not process the fund for another 2 hours. I then called again at 6pm to check if the transaction is fine. This time I was speaking to a person named Edwin. This guy has no customer service skill at all, he didn't express desire to assist my issue and told me to call back the next day as it's late in a rude manner. I was very upset and asked him did anyone try to process the transaction today. He then looked at my account and told me someone did try but entered the wrong code, should be "ON" but they entered "0N" instead. He told me it's 6pm, he can not do anything about it in a very rude manner again without apologize for the on-going mistakes they have made. I requested to speak with a supervisor and he told me that he is the highest I can go, he's in charge of the place. I wish the owner is reading this post and give him a lesson of customer service. I will try again tomorrow and see what kind of new excuses they will give to me. Stay tuned.
