VIPSports opinion

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Dec 14, 2004
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As some of you may recall my withdrawl issue with this book. Their lousy customer service until I spoke to Lilian. After two weeks of follow up with them and I thought the issue was resolved. However, I received an email yesterday saying the Bank Account # I have provided is not correct. Of course this is$%%$%%^^^%. I called last night and Spoke to another supervisor SueAnn and explained the situation. She understands my frustration and advised me she will send me the funds in Western Union and will waive the fees. I did not like this option as the exchange rate at WU is not good, however, i just wanted to get the issue resolved and appreciated her offer. But I need to call back this morning due to her payout department was closed.

I called back this morning and requested the withdrawl but of course no suprise to me. They override Sueann's decision and will only waive $10. This is what i call Excellent customer service, hahaha!

I then asked to speak to someone higher up and this John guy, he is nothing but a moron. He did not try to uderstand the situation, did not look at the account to see how many mistakes they have made as a result of delay transaction. He accused me to have provided the wrong acct info as opposed to find out where the issue might be such as the internal error they might have made as usaul or the company they use to process the transfer.

This John guy also really know what customer service is all about and he even afraid to give me the spelling of his CEO. I think he also told all employees of not giving me the name of the CEO and advised me I can find that on their internet website..... to be cont.....as i need to step out.
 

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Nov 27, 2004
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Know an agent with this group....He says they are Always good......He never has had one problem........But its been awhile sinse i talked to him......Wonder? Has something happened that i Dont know about?
 

New member
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Sep 21, 2004
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good solid book. No doubt they will pay if your story is on the up and up.
 

New member
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Dec 14, 2004
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I am not worry about not getting paid. My issue with them is they will not go out of their way to help customer or i should say don't even think about they will go out of their way to help their customers if their is any issues. Like my case is they have made so many mistakes on their end and they never try to proactively to find out the reason why the transaction did not go through rather than blame on the customer provided wrong info. Their customer service really suck except Lilian. John claims he is an operation manager. Oh yeah, I totally forgot decent customer service is not required for this position.

Are they really try to understand their customers, I guess not. I was trying to avoid the high exchange rate from WU and the service fee, I suggested to them to send me a regular check since fedix is not an option. I don't mind to wait for the check but they said they do not send out check, I think this is the only one book do not send out check to their customers that i know of.

Bottom line, this is a book really suck at customer service, especially their supervisors except Lilian, lie to their customer. Did not acknowledge their mistakes.
 

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Dec 14, 2004
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I do not know why this board keep changing the subject line of my post, as i initially wrote " VIPSports - service sucks" Now it has changed to "VIPSport" Options" This is the same as my previous post. Is this board has something to do with VIP or afraid VIP will be upset about this board letting their posters to post a bad review about them, help me understand this.
 

Another Day, Another Dollar
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Mar 1, 2002
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Slander is not required. VIP has a great rep. Your point is noted and we are able to understand the extent of the problem without such title.
 

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Jul 20, 2002
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In order to to keep threads about books here in the Offshore Forum for discussion we have asked posters to at least make the thread titles civil. Otherwise they will end up in Rubber Room. When we did away with the Disputes Forum that was one of the few requests we made of posters. The Rubber Room is available for namecalling and flaming if you choose to use that forum.


Thank you, wil.
 

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