As some of you may recall my withdrawl issue with this book. Their lousy customer service until I spoke to Lilian. After two weeks of follow up with them and I thought the issue was resolved. However, I received an email yesterday saying the Bank Account # I have provided is not correct. Of course this is$%%$%%^^^%. I called last night and Spoke to another supervisor SueAnn and explained the situation. She understands my frustration and advised me she will send me the funds in Western Union and will waive the fees. I did not like this option as the exchange rate at WU is not good, however, i just wanted to get the issue resolved and appreciated her offer. But I need to call back this morning due to her payout department was closed.
I called back this morning and requested the withdrawl but of course no suprise to me. They override Sueann's decision and will only waive $10. This is what i call Excellent customer service, hahaha!
I then asked to speak to someone higher up and this John guy, he is nothing but a moron. He did not try to uderstand the situation, did not look at the account to see how many mistakes they have made as a result of delay transaction. He accused me to have provided the wrong acct info as opposed to find out where the issue might be such as the internal error they might have made as usaul or the company they use to process the transfer.
This John guy also really know what customer service is all about and he even afraid to give me the spelling of his CEO. I think he also told all employees of not giving me the name of the CEO and advised me I can find that on their internet website..... to be cont.....as i need to step out.
I called back this morning and requested the withdrawl but of course no suprise to me. They override Sueann's decision and will only waive $10. This is what i call Excellent customer service, hahaha!
I then asked to speak to someone higher up and this John guy, he is nothing but a moron. He did not try to uderstand the situation, did not look at the account to see how many mistakes they have made as a result of delay transaction. He accused me to have provided the wrong acct info as opposed to find out where the issue might be such as the internal error they might have made as usaul or the company they use to process the transfer.
This John guy also really know what customer service is all about and he even afraid to give me the spelling of his CEO. I think he also told all employees of not giving me the name of the CEO and advised me I can find that on their internet website..... to be cont.....as i need to step out.