Great article and 100% true, with five years in the offshore business I find it very frustrating that in more cases than not that an increase in pay means you have moved to another office. Robots are more useful than customer oriented clerks, and experienced clerks are often refered to as "over paid" at as little as six dollars an hour.
There is one book though that I know of, and although I have never worked for them(my girlfriend does) mybookie.com seems to be one of the first books that I have seen, that seems value its employees as highly as the customers.
Anyways I lost my point but I just want to say its a great article, true and to the point. If you are a sportsbook owner and wonder why your clerks hate their jobs, and your customers think your clerks suck(ask them one day) then maybe you should take a closer look at how you are treating the people that make you money. Do you pump them up, or do you only see them when you are beating them down for the one mistake that they made that month. Positive reinforcement anyone? Incentives? Raises? When boy, when are you going to get your **** together?
Dime
There is one book though that I know of, and although I have never worked for them(my girlfriend does) mybookie.com seems to be one of the first books that I have seen, that seems value its employees as highly as the customers.
Anyways I lost my point but I just want to say its a great article, true and to the point. If you are a sportsbook owner and wonder why your clerks hate their jobs, and your customers think your clerks suck(ask them one day) then maybe you should take a closer look at how you are treating the people that make you money. Do you pump them up, or do you only see them when you are beating them down for the one mistake that they made that month. Positive reinforcement anyone? Incentives? Raises? When boy, when are you going to get your **** together?
Dime
