I am new to writing on these boards although I will been a onlooker for a while. I usually dont post these items but these situation is really bothering me and I want to get feedback from the people here and the Shrink.
I have an account at Heritage and have been a customer there for 5 years or so. I am definitely down a good chunk of money there which is really irrelevant for this but I wanted to give the full background.
A former friend of mine (You will understand why I say former) transferred money from his account to mine. I paid him for it. I have done this many times before and I have never had a problem with this. However, this time around, there was a problem with his deposit and they took about $500 from my account. The rep there, Fred, told me that Heritage should have never let that transfer go through and that he deposited with a check and it was presented with insufficient funds. As it turns out, I have been unable to get the money and so now I am out $500. I have played at Heritage since this initially happened and have lost more money. I called them today to see if they can do something for me and they said there is nothing they can do, I am out $500 and they say "you're acct is always open here". Well, I cant play there until this is resolved b/c I feel like I was treated unfairly. I am out the money b/c someone there didnt follow the policy. I never would have paid for the money if I knew it was uncleared funds!
Am I making a bigger deal out of this then it is? Please let me know. I know its only $500 but its the principle as a customer who has given plenty of business to Heritage and I will say that I have been treated very well there up until this.
I have an account at Heritage and have been a customer there for 5 years or so. I am definitely down a good chunk of money there which is really irrelevant for this but I wanted to give the full background.
A former friend of mine (You will understand why I say former) transferred money from his account to mine. I paid him for it. I have done this many times before and I have never had a problem with this. However, this time around, there was a problem with his deposit and they took about $500 from my account. The rep there, Fred, told me that Heritage should have never let that transfer go through and that he deposited with a check and it was presented with insufficient funds. As it turns out, I have been unable to get the money and so now I am out $500. I have played at Heritage since this initially happened and have lost more money. I called them today to see if they can do something for me and they said there is nothing they can do, I am out $500 and they say "you're acct is always open here". Well, I cant play there until this is resolved b/c I feel like I was treated unfairly. I am out the money b/c someone there didnt follow the policy. I never would have paid for the money if I knew it was uncleared funds!
Am I making a bigger deal out of this then it is? Please let me know. I know its only $500 but its the principle as a customer who has given plenty of business to Heritage and I will say that I have been treated very well there up until this.
