Why do I need to supply a copy of the front and back of my credit card and photographic ID,
before I can make a withdrawal?
Here at Mansion the security of our customers’ details and funds is of top priority. It is for this reason that we request a copy of the front and back of every credit card to which a withdrawal is to be made. When sending us the copy of the back of your credit card, please make sure that the signature is clearly visible. If you have any concerns about sending a copy of the front of your card, you may block out parts of the card number provided that the last four digits are clearly visible.
Photographic ID
Supplying current, valid photographic ID is a prerequisite of any MANSION account holder before making a withdrawal for the first time. This can be either a photographic driving license or a passport. When sending your ID to MANSION, please make sure that your photograph and signature are clearly visible. Providing us with your ID assists us in preventing fraud and helps us to verify that our customers are at least 18 years of age.
Both types of ID can be sent to us one of three ways: via email to
customerservice@mansion.com, by fax to +350 41001 or by post to MANSION Member Services, PO Box 561, Suite 6/480, Gibraltar. ID need only be sent once. When received, your account will be immediately updated and you will be able to withdraw from your Mansion account.
If you have any other queries regarding withdrawing from your Mansion account, please contact us at
customerservice@mansion.com.