betroyal

jayharn · Feb 22, 2005

anyone having problems w/ them, their numbers aren't working and my account has been messed up since sunday.

JimFiestSux · Feb 22, 2005

And I never recieved my hat either,lol.

docdekay · Feb 22, 2005

Same problem here.

I have a wager in my account which I never made as well.

I cant get any of their numbers to work today.

JimFiestSux · Feb 22, 2005

Maybe they need a picture id before i get my hat like on wu payouts,lol.

edub69 · Feb 22, 2005

I am having problems with them as well. I finally got through late last night but the guy said to call back during normal business hours because I was calling to confirm a withdrawal that I tried to set up on 2/16/05. Today the 800-818-1000 number returns a busy signal and the 800-599-1600 number puts me on hold for about a minute and then disconnects me. I have sent a couple of emails to customer service but gotten no reply. Starting to worry that I'll not only get stiffed on my winnings but also lose my initial deposit as well.

docdekay · Feb 22, 2005

Royal is moving. This adminstrative hiccup is just that. A hiccup. I dont think anyone is getting stiffed but I will say I dont think this move went as smoothly as planned LOL. At the very least customers should be able to call and speak to a human being and see an accurate account balance in front of their face.

JimFiestSux · Feb 22, 2005

General,, 'where Are You'???

TheGeneral+ · Feb 22, 2005

I am in the RR. I think Doc hit the nail. My best guess.

Welcome to TheRx.com edub & jay.

edub69 · Feb 22, 2005

Thank you Sir

bigbet1234 · Feb 22, 2005

This book is scaring me, more and more each day. to say the least , i would not feel comfortable playing there as of now. way to unorganized, i think eveyone can agree.

UWinSports · Feb 22, 2005

"

"Maybe they need a picture id before i get my hat like on wu payouts,lol."

ROFLMAO

That is funny stuff. They do use that stall tactic all the time.

Dante · Feb 22, 2005

I just logged into my account without a problem at all and have no wagers pending that I did not make..I think they announced they where moving a few weeks ago

sherman · Feb 22, 2005

FWIW - I did get a payout check from them via FedEx this morning........we're only talking a little more than a nickel but hey, it came!

TOW · Feb 22, 2005

Moving an entire operation from one country to another is an extremely complex project. Royal said earlier this morning that there had been a delay with one carrier who was in charge to re point phone numbers. FWIW I just tried their cs phone number and got thru right away.

RoyalSportsGroupMarketing · Feb 22, 2005

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We are currently in the process of phone and Internet system upgrades. We apologize for any inconvenience you may have experienced. Please direct any issue requiring assistance by e-mail to CSD@BetRoyal.com or call us at any of our toll free numbers for direct assistance by Client Services or your actual Account Manager.<o

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We thank you in advance for your patience and understanding. <o

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Royal Sports Group<o

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