MP3 player issues-- tech help needed

Noreaga+ · Mar 26, 2005

I hate technology...nothing goes smooth for me..

I bought the Samsung YH-820 and I cant get the friggin thing to work.. at first when i was transfering songs to it, it would finish copying, then in the windows media player it would say "an error has occured" and it didnt transfer...

Now... when I unplug the player from the computer...it gives me a little message on the MP3 player to " connect to PC and repair firmware with recovery utility"

fine.. I try to do that but then windows says "unable to execute application. make sure necessary software is installed and device is connected"

I've installed and reinstalled the software 10 friggin times now and I still get that message..

and Samsung Tech support has been MIA the last 3 days.. no one is ever in.

anyone have a clue as to what Im doing wrong? and at this point ca I even take it back since its opened ?

THE SHRINK · Mar 26, 2005

Noreaga,

Try plugging in your computer...:tongue2:

Noreaga+ · Mar 26, 2005

THE SHRINK said:
Noreaga,

Try plugging in your computer...:tongue2:

I knew I was forgetting something. Don't know what I'd do without your sharp insight, Shrink :eyebrows:

1cheater · Mar 26, 2005

Noreaga, have you tried the support page>?

Did you hook up the player to your computer before installing the software?

Do you have the latest driver?

1cheater · Mar 26, 2005

<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR align=middle><TD colSpan=2 height=22><TABLE cellSpacing=0 cellPadding=5 width=600 border=0><TBODY><TR><TD style="FONT-SIZE: 13px">After completing the file transmission, you must disconnect the cable in the following way:

1. Double-click on the green arrow in the taskbar on the bottom right corner of the window.

2. Select the USB device, and then press the [Stop] button.

3. You will get a message indicating it is now safe to remove USB device. (Remove the USB cable)

Note: The green arrow is not displayed on the Task Bar in Windows 98 system. If "READY" message is shown in Display window, please disconnect the USB cable.

Warning: Removal of the USB device without following the above instructions will result in damage to the flash memory. Please follow these instructions everytime you remove the device from your computer.

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1cheater · Mar 26, 2005

How to check if USB driver is properly installed.

If properly installed, the Samsung YH-820 will appear as described in steps one and two below.

1) Start > Settings > Control Panel > System > Hardware > Device Manager > Disk Drives > Samsung YH-820 USB Device

2) Start > Settings > Control Panel > System > Hardware > Device Manager > Universal Serial Bus Controller > YH-820 Mass Storage Device