<TABLE class=tborder cellSpacing=0 cellPadding=6 width="100%" align=center border=0><TBODY><TR><TD class=thead style="FONT-WEIGHT: normal">04-04-2005, 08:28 PM <!-- / status icon and date --></TD><TD class=thead style="FONT-WEIGHT: normal" align=right> #67 </TD></TR><TR vAlign=top><TD class=alt2 width=175>athakkar<SCRIPT type=text/javascript> vbmenu_register("postmenu_1866883", true); </SCRIPT>
RX Junior
Join Date: Sep 2004
Posts: 57
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<HR style="COLOR: #fdde82" SIZE=1><!-- / icon and title --><!-- message -->I also took part of the march madness promo at Royal and had some success, rolled it over, and requested a payout on march 28. I asked for a bank wire transfer and the rep said they were having problems with that transfer method. He recomended a cashiers check through fed ex so I agreed.
Playing with other books at the site, when ever I've requested a cashier check via fedex they usually came within a couple business days. After 4 days passed, no word from Royal and I called back asking for an update. The rep notified me its Royals policy to call after 7 business days for a tracking number. Thought to myself thats somewhat of a long time, but wasn't mad as maybe that was always their policy
So today is day 7, called to get a tracking number for the check and the rep said that they couldnt send a check and accounting "decided" to send the money via western union. At this point, I just wanted to collect the funds so I was told to call back after 6 and did so. Rep told me accounting was behind due to the ncaa champ game and to call back in another 30 mins. Did that, got the same response. Finally called again for the third time and the rep told me they reached the cutoff time for western union payouts and that I would have to call tommorow morning for the tracking number
just tired of being told one thing and another...hopefully Ill get the money tommorow, but at this point I don't know what to expect.
I really enjoyed Royals betting options and website and their customer service reps are informative and polite, but never expected this for a small, simple withdrawl. I have many friends who have played with them for years and recommend the book at that time, so I wish them the best of luck with their operations and but its definately something that needs improvement
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RX Junior
Join Date: Sep 2004
Posts: 57
</TD><TD class=alt1><!-- icon and title -->
<HR style="COLOR: #fdde82" SIZE=1><!-- / icon and title --><!-- message -->I also took part of the march madness promo at Royal and had some success, rolled it over, and requested a payout on march 28. I asked for a bank wire transfer and the rep said they were having problems with that transfer method. He recomended a cashiers check through fed ex so I agreed.
Playing with other books at the site, when ever I've requested a cashier check via fedex they usually came within a couple business days. After 4 days passed, no word from Royal and I called back asking for an update. The rep notified me its Royals policy to call after 7 business days for a tracking number. Thought to myself thats somewhat of a long time, but wasn't mad as maybe that was always their policy
So today is day 7, called to get a tracking number for the check and the rep said that they couldnt send a check and accounting "decided" to send the money via western union. At this point, I just wanted to collect the funds so I was told to call back after 6 and did so. Rep told me accounting was behind due to the ncaa champ game and to call back in another 30 mins. Did that, got the same response. Finally called again for the third time and the rep told me they reached the cutoff time for western union payouts and that I would have to call tommorow morning for the tracking number
just tired of being told one thing and another...hopefully Ill get the money tommorow, but at this point I don't know what to expect.
I really enjoyed Royals betting options and website and their customer service reps are informative and polite, but never expected this for a small, simple withdrawl. I have many friends who have played with them for years and recommend the book at that time, so I wish them the best of luck with their operations and but its definately something that needs improvement
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