Response from The Ritz Club

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Don't think I ever did post the "scripted" response from these jokers. This is my gripe and their answer, if that is what you call it. I don't think they even read the e-mail.

I was notified via e-mail that I had $65 in my account so I proceed to play JAVA Blackjack and lose of course, then I try to play Island poker, would not let me play the game, then onto roulette and there is no spin button. Great way to keep people playing your FIXED,RIGGED, UNREALISTIC CARDS BLACKJACK, Lets talk about the 2 aces I tried to split, I split them and got 1 card on the 1 ace and that was it the dealer procceded to draw his cards and of course the dealer wins, nothing new there, then a few hands later, a player to my right had 14 in the first 2 cards then draws an 8 (she has 22 at this point but I guess the dealer can't count) then the dealer procceds to give her ANOTHER CARD, A KING FOR 32. HOW IN THE HELL CAN U ATTAIN 32 IN BLACKJACK IT IS IMMPOSSIBLE, I EXPECT A FULL EXPLINATION AS TO HOW THIS HAPPENED, THIS BULLSHIT COST ME MY $65 NOT TO MENTION ALL OF THE OTHERS THAT HAVE MORE TO RISK THAN MYSELF. WHY DO YOU TRY TO STEAL FROM US. THERE ARE NO HAND NUMBERS TO REPORT THINGS LIKE THIS, I AM GOING TO ASSUME THAT THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED OR HAD SOMEONE COMPLAIN ABOUT IT. The forums are going to hear about this one in SPADES. This 32 hand is going to haunt this site for a long time because even though it was not my hand, I want explinations, I lost 8 hands in a row, how come I don't win 8 in a row, the best i could do was win 2 in a row YEAH. Why does your dealer ALWAYS end up with 18-21 and VERY VERY RARELY BUST.
now explain how Waver got 32 and I will just go away if it is a legitimate excuse ( don't kow how it could be legitimate) and HOW YOU PLAN ON CORRECTING THESE SITUATIONS, AS WHEN I SPLIT ACES I WOULD EXPECT TO GET A TLEAST A CARD ON EACH ACE NOT JUST A 5 ON ONE OF THEM AND THEN HAVING THE DEALER DRAW HIS 18.
I WILL BE EXPECTING A REPLY FROM INTERCASINO MANAGEMENT TODAY JANUARY 12, 2005 AFTER TODAY I WILL BE GIVING FULL DISCLOSURE TO ALL OF THE MODERATORS AT THE WATCHDOG SITES AS FAR AS THE SOFTWARE GOES, WORKING THE WAY IT IS OR PROGRAMMED TO WORK THIS WAY ( I TEND TO BELIEVE THE LATTER) IT IS THEFT IN ANY COUNTRY IN THE WORLD AND INTERPOL SHOULD BE NOTIFIED IF YOU ARE TO TRY AND CONTINUE TO DO BUSINESS THIS WAY.
I AM WAITING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

now for their response

Hello and thank you for contacting The Ritz Club London ECash Direct support staff.



Please be advised that a random number generator is used to determine the outcome of all our games. The algorithms in the random number generator have been proved to conform to results of similar games found in Atlantic City :hump: (with respect to randomness and payout frequency, in line with our license requirements). :hump:

In some games the rules differ slightly from the Atlantic City rules, for example in some card games the deck is shuffled after every hand. Any exceptions from Atlantic City rules and regulations are duly noted on your casino website.

A typical test of the current version of the random number generator involves a sequence of 300,000,000 (three hundred million) numbers. Furthermore, the random number generator is tested on an ongoing basis to ensure its continued fairness. A typical test of each game involves a sample size of between 1,000,000 (one million) and 10,000,000 (ten million) bets.

If the frequency of winning combinations and general payouts are within expectations, the game is passed to a Quality Assurance team of engineers who play the game (with the real gaming server) until they are sure that the game is flawless. Based on these tests, the algorithm for each game has been found to be fair.

The software has also been independently tested and certified by an international gaming-testing house to ensure it is fair and completely random.



We hope this attends to your enquiry. If we can be of any more assistance please feel free to contact us at anytime. We are open 24 hours per day, 7 days a week (including holidays). You can contact one of our friendly and courteous The Ritz Club London ECash Direct support staff (toll-free) at:



From UK: 00800 0874 0274

International: code + 800 0874 0274 (Check your country's outbound dialing code)



Fax:

00-357-22-552-499 United Kingdom

011-357-22-552-499 North America

+357-22-552-499 International

Or email us at: theritzclublondon@ecashdirect.co.uk





Kind regards,







Kerrie

Customer Care Representative

The Ritz Club London ECash Direct


I like the "in line with our license requirements"
This is a little dated as I did not expect nor receive much in the way of a legitimate response.
 

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