Yesterday i called First Fidelity and spoke to a clear english speaking guy who was very friendly ,I want them to confirm my payout request the guy told me that my payment will be processed the same day and that i have to call back again around 6.00pm for my control number....my payment was processed as promised , fees are just like if you are sending money to them ,so far i like what ive seen, lines are great and customer service seems very good