#1 attribute for a successful sportsbook......CUSTOMER SERVICE!

Fishhead · Jul 28, 2005

So many shops lacking in this basic fundamental, that it just makes one shake their heads.

:increible

TTinCO · Jul 28, 2005

I agree. The value of good CS is severely underrated. Nothing sticks in a customers head like a bad CS experience.

Fishhead · Jul 29, 2005

I don't care to remember how many times I have called a shop to ask a simple question about a particular policy, only to be put on hold or worse yet, TOLD THE WRONG ANSWER.

-Fishhead-

nimue77 · Jul 29, 2005

A history of consistently prompt payouts is pretty important too!

Stickie · Jul 29, 2005

Does anyone have any great customer service experiences with any book they would like to share?

Fishhead · Jul 29, 2005

Skybook/Rio, Bet365, and Bowmans are three shops that ALWAYS provide me with exceptional and professional customer service!

-Fishhead-

CAPNCRUNCH · Jul 29, 2005

BetRoyal has always been aces with me! :103631605

I mean their peoples have always been friendly telling me when to expect my next update on the next payment!

sharky99 · Jul 29, 2005

Bowmans has very good CS from my experience :103631605

TTinCO · Jul 29, 2005

Wsex, 5 Dimes and Bodog have always been very helpful and polite. Pinnacle is also extremely quick and helpful with their email responses.

sherman · Jul 29, 2005

Be patient, V-Wager is now getting to their June 1999 E-Mails, yours is fast approaching...

Dante · Jul 29, 2005

exactly....answering emails VERY fast and polite and anwsering ANY and all questions with a smile that to me is very important, you should never feel you are " burdening them" by asking anything at any time

If I go on a livechat with a book and it sounds like I am taking up there time or they are very unclear in answering I do not post up a cent

... it makes you feel more safe posting up if CS is A+

IMO

SteamDaddy · Jul 29, 2005

Bowmans, Sportbet and Pinny rule :suomi:

Fishhead · Jul 29, 2005

Dante said:
exactly....answering emails VERY fast and polite and anwsering ANY and all questions with a smile that to me is very important, you should never feel you are " burdening them" by asking anything at any time

If I go on a livechat with a book and it sounds like I am taking up there time or they are very unclear in answering I do not post up a cent

... it makes you feel more safe posting up if CS is A+

IMO

Well said Dante.

roscoexxx · Aug 1, 2005

I use Betroyal and they are always friendly and professional with me.

JudgeWapner · Aug 1, 2005

Would use Pinny more, except for their CS.

winbet · Aug 1, 2005

This Forum seems to be getting more inept as the days go on. Once again we have a thread saying, Customer Service is the most important thing in a Book, while other threads are talking of non-payment :biglaugh:

When are you going to stop praising Companies for doing the their Job, especially Mods, who leave themselves open to insider dealings.

Fishhead · Aug 1, 2005

winbet said:
This Forum seems to be getting more inept as the days go on. Once again we have a thread saying, Customer Service is the most important thing in a Book, while other threads are talking of non-payment :biglaugh:

When are you going to stop praising Companies for doing the their Job, especially Mods, who leave themselves open to insider dealings.

Insider dealings?

Get off the shitter, please.

:dogtoilet

winbet · Aug 1, 2005

Fishhead,

You obviously arent as clued up as you would appear to be, My Post gives a vindication of mods supporting Books statements, but you still seem to want to toe that line. Sharp?

Fishhead · Aug 1, 2005

Sorry, I have no idea what you are even talking about.

If you care to explain, feel free.

-Fish-

Illini · Aug 1, 2005

winbet said:
Fishhead,

You obviously arent as clued up as you would appear to be, My Post gives a vindication of mods supporting Books statements, but you still seem to want to toe that line. Sharp?

Why are you trying to pick a fight with everyone? Is it the beer?