mmm
personally i find their betting software amongst the most irritating of the 30 or so books I deal with.
For a start each and every line has the word OFF beside it. When I started out this confused me, thinking they must have this line off the board. Next up, where they have more than one page on a given sport, paging down is nothing like as straightforward as on some other books.
Then there's the transaction history which has to be amongst the worst around. For one thing you need to go into the "Pending bet" section to see your bet history, whether the bet is pending or not.
But worst of all where they void a bet it just disappears completely. No sign of it anywhere. I have also had a couple of bets just disappear off my account. When I queried this with CS they were very good and sent me an attachment with my true account history.
But the fact remains they could not explain why the on screen history was omitting some transactions.