Sportsbook.com Dispute.

first off, my name is Anita, and I'm 18 years old. I just turned 18 2 months ago. I signed up with sportsbook.com because i seen they advertised on this site. Well on 8/4/2005 i made a deposit with my credit card for $1000. I made a couple of wager and won, and played some horses. I got the account up to $4000. Well i then went into their live chat, and asked if i could do a bank wire withdrawal to my account. They said they would send $1000 back to my credit card, and $2050 via bank wire. I requested $3050 in all. I said no problem, do you want me to fax over my liscense and credit card, or anything? They said, "no, don't worry about it. Your withdrawal will be sent tomorrow!"

Well on 8/5/2005, i wake up around 9am, i check my account. The money is out my account, and then i go back in the live chat. I ask "Can i confirm my bank wire was sent out today, as i was told it would be" They say oh it will be 48 hrs to we send out anything because we are "processing" the payments. I said, "okay, but the person last night said it would be sent out today, but thats fine, thank you"

About noon, i go to log onto my account to make some wagers. It says account has been disabled and please call them. So i call them, they inform me a person who they assume is related to me, did a chargeback with a credit card. I was like, this person is not me and i don't have any connection to that person. I can fax over every piece of ID, credit card, my ss # card , anything they want. They said, too bad, since you are related to this person, we cannot send out any payments

So lets look at this from the outside. They allow me to deposit, allow me to wager. Several TImes may i add, then when i request a withdrawal, they say they cannot process my withdrawal because I'm related to someone who did a chargeback.

If they check IPS and everything, it's different. I haven't talked to this person in over 2 years. I have nothing to do with him. Yes he's related, but how is this my fault. Why should i suffer? They allowed me to depost and bet with no problem. they should of warned me as soon as I opened the account if you ask me.

Yet they tell me , in order to process MY withdrawal, i need to send a western union of $1000 to the sportsbook, the amount of the chargeback.

Yeah.....right


Well then i seek help from other forums. I go to therx.com and a very nice fellow emailed me. He said he would help me, that this isnt fair. And sportsbook.com is known for their tactics.

Well let's see. He told me to contact Marcus a head superviosr over there. I call Marcus and speak to him about 45 minutes. He says hes sorry, but he cannot do anything. I am an 18 year old who is almost in tears because of this stress on the phone, and he doesn't feel my side of the story. Anyways, i say fine take it out of my account, the $1000 that this person owes who I have nothing to do with.

He goes, "we cannot do that, sorry"

You have to send a western union to satisfy the payment. No other way.

Well, now i'm stuck with a $1000 bill , a $1000 deposit i made to sportsbook.com, and no winnings from it.

Thanks for being a great book, sportsbook.com


P.S.
I signed up with pinnacle. I emailed them before i made a deposit today, saying someone related might have opened an account, can i still make deposits and withdrawals.

Pinnacle's response:

"sure you can. Why wouldn't you?"

if anyone can help

wilheim has been helping me regarding this and he has been a great help by the way

there is absolutely no more to this story

call marcus up at
1-800-632-6088 Ext. 2002

used two different credit cards, and i offered to fax over my liscense, credit card, ss #, and all info to them, but the refused

in addition, MARCUS begged me not to post this on the message boards, i wonder why?

if you want to get this resolved I suggest u change the title of your thread to "trouble with sportsbook.com" or something like that.

i dont know how to change the title of the thread. ?

did you reply to Minnow at Major Wager when she tried to assist you yesterday?

Hi ******, Since you are young and new I will try to explain how this works. Some people set up multiple accounts in order to collect bonus's from sportsbooks, and they circumvent the rules by signing up multiple family members as part of their ploy. "Winning family members" collect winnings, while the "losing family member" accounts cheat and chargeback. Even if these other family members have never defrauded them by charging back on their credit card after losing bets, a person stands to have their duplicate accounts audited and closed by the sportsbooks. In your case it seems they have found that someone related to you has stolen from them by making a chargeback. Can you understand now why they don't want to pay you?

Another thing is that it is very unusual to hear of a teenage girl depositing to a sportsbook and betting on sports. Especially sending $1000 and rolling it over into $4000 in one day.

Click to expand...

Anita, thanks for the kind words, I edited the thread title, I really think you will have a better chance to deal with Sportsbook in good faith with a less abrasive thread title.


Thanks, wilheim

no i didnt reply, sorry since i didnt think he was going to help me

thanks wil

It's simple, books should not accept credit card deposits as long as this chargeback thing is possible. Just use neteller people!

1.Just happend to deposit 1000.00 dollars at the age of 18(just turned 18)
2. Your a woman
3. You have known about therx.com for how long?
4. If you knew to go to pinnacle why did you go to sportsbook.com in the first place?
5. How did you get a credit card when you was 17? Your other relative who has been charging back get you into this?


Sportsbook.com is in the clear. Im calling marcus up to get full story

Anita, If everything is true I feel for you. I also agree that a sportsbook should do a cross-check on names, addresses, etc. before accepting a deposit.

**My question is, what would of happened if you have send them a Western Union deposit to begin with. What would of been the conclusion?

Thanks,

it is pretty clear that she is the sister, or the GF of a gambler who has previously done a chargeback,

is it relevent though? Books cannot start making assumptions like this, every customer, in good faith, should be given the benefit of the doubt.

Anita,

I have just spoken to sportsbook.com on your behalf thanks to yours and Wil's authorization to explore the case.

At this time I can say that Anita's post is 100% correct. I have agreed to proceed with certain actions with sportsbook.com in order to facilitate the solution of this case.

80% will be easily solved in the next 24/48 hours. The remainder will be submitted to TOW dispute resolution panel (members are Judge Wapner, Halifax and Slash) for their review and ruling.

At this time I invite Anita to refrain from further comments until the dispute is resolved.

I would also like to thank Wil and the RX for the joint effort in this situation.

Nice job "Tow".....

good job wil and roberto. working together on issues such as these only HELP this industry.

It's been one hell of a summer for customer disputes!

RavenPurpleMustang said:

good job wil and roberto. working together on issues such as these only HELP this industry.

Click to expand...

Not only on this case, but I would like to thank Roberto for his unbiased opinions in the BCN issue too................greatly appreciated!

-F-

Please keep us updated...

Gentlemen,

Wil and myself share a strong opinion on this case. However, to ensure a swift and positive solution, we have agreed to remain silent until the Panel will rule on the situation. The ruling will be issued latest next Wednesday.

I trust all posters will respect our desire to manage this complex issue in a timely, fashionable and productive way.

Wil will post further updates.

Once again thanks to Wil, Fish and all theRX Mods for the cooperation with this case.