Hello everyone,
Yesterday I put in a Neteller withdrawal request in at 5dimes for $45 (my remaining balance). When I checked my Neteller I had $30 in it, and my account at 5dimes was empty. I thought I had qualified for a free withdrawal but apparently I didn't request it during the correct time period.
I explained my mistake to a CSR and he said they couldn't help me. I argued that since I had requested $45, I should have either got $45 or my withdrawal request should have been rejected (which I had another book actually do once). Again, no help. So I told him I'd look to bet at other books in the future.
Am I out of line or was this bad service? I know it's only $15 but it was 1/3 of what I withdrew, that's just ridiculous, a 33% fee.
Yesterday I put in a Neteller withdrawal request in at 5dimes for $45 (my remaining balance). When I checked my Neteller I had $30 in it, and my account at 5dimes was empty. I thought I had qualified for a free withdrawal but apparently I didn't request it during the correct time period.
I explained my mistake to a CSR and he said they couldn't help me. I argued that since I had requested $45, I should have either got $45 or my withdrawal request should have been rejected (which I had another book actually do once). Again, no help. So I told him I'd look to bet at other books in the future.
Am I out of line or was this bad service? I know it's only $15 but it was 1/3 of what I withdrew, that's just ridiculous, a 33% fee.