I'm not going to name the book or lodge a formal complaint but I wanted to know whether people think this situation was handled fairly...
I made a spread play on the wnba for... lets call it "2 units". A few minutes later I played the moneyline on the same team for 1 unit, followed by another 1 unit. The amounts on the spread and moneyline were the max that the software allowed me to bet. A few minutes later I went to make a bet on a different game and found out my account was locked and I should call. The manager told me that the max on both lines that I had played for 2 units was actually 1 unit. I told him that I recalled playing 2 units on the spread before and was never informed of a problem. He said they emailed me but let it slide. I chalked it up to not checking the email account to often, though i've now discovered that they either never emailed me about such a thing or it was sent with a title of deposit confirmation which would make no sense - so they didnt email me. He also told me that there is supposed to be a max posted on the page, I looked at the page as it was when it was frozen and no maxes appeared. He told me to refresh and it was there...he says they put it up a few minutes ago...but it wasnt up when I made the plays. He slashed my spread bet in half, though I asked him to let me keep it and agree not to play more than the max as I now know it in the future. He did let me keep all of the ML. My account was also unlocked.
Is this fair?
I made a spread play on the wnba for... lets call it "2 units". A few minutes later I played the moneyline on the same team for 1 unit, followed by another 1 unit. The amounts on the spread and moneyline were the max that the software allowed me to bet. A few minutes later I went to make a bet on a different game and found out my account was locked and I should call. The manager told me that the max on both lines that I had played for 2 units was actually 1 unit. I told him that I recalled playing 2 units on the spread before and was never informed of a problem. He said they emailed me but let it slide. I chalked it up to not checking the email account to often, though i've now discovered that they either never emailed me about such a thing or it was sent with a title of deposit confirmation which would make no sense - so they didnt email me. He also told me that there is supposed to be a max posted on the page, I looked at the page as it was when it was frozen and no maxes appeared. He told me to refresh and it was there...he says they put it up a few minutes ago...but it wasnt up when I made the plays. He slashed my spread bet in half, though I asked him to let me keep it and agree not to play more than the max as I now know it in the future. He did let me keep all of the ML. My account was also unlocked.
Is this fair?
