Pinny didn't place my bet on the Marlins yesterday. It was a winner too. When I wrote them to ask why the bet wasn't placed, this was their reponse:
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Dear Pinnacle Sports Client,
When a client places an Order, it is a request and not a wager.
During the time frame of your Pending Order, Pinnacle Sports may or may not fill your order. In addition, we may fill only a part or all of your order. If we complete any part of your Order, the funds are then removed from the account and a Pending Wager is created. Information regarding partially completed Orders is displayed on the Pending Order Form for the client's review.
When the timeframe entered by the client expires, we do not make further attempts to complete the Order. Orders should then be removed from the pending Order List.
Regards,
Customer Service Department
Pinnacle Sports
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This ever happen to anyone else? I'm not sure if I'm going to keep using them, since I won't know if my bets are ever going to be placed... this seems kinda shady...
They held both my baseball bets as pending orders yesterday for atleast a half hour :sad3:
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Dear Pinnacle Sports Client,
When a client places an Order, it is a request and not a wager.
During the time frame of your Pending Order, Pinnacle Sports may or may not fill your order. In addition, we may fill only a part or all of your order. If we complete any part of your Order, the funds are then removed from the account and a Pending Wager is created. Information regarding partially completed Orders is displayed on the Pending Order Form for the client's review.
When the timeframe entered by the client expires, we do not make further attempts to complete the Order. Orders should then be removed from the pending Order List.
Regards,
Customer Service Department
Pinnacle Sports
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This ever happen to anyone else? I'm not sure if I'm going to keep using them, since I won't know if my bets are ever going to be placed... this seems kinda shady...
They held both my baseball bets as pending orders yesterday for atleast a half hour :sad3: