I know Heritage is new to the RX from an adversitment standpoint. I have used Heritage for the past 5 monhts, although after this past weekend, I will NEVER USE THEM AGAIN!
First, let me give credit, where credit is due. I have never had a payout problem. There lines are solid and overall my experience was a good one.
About 4 years ago, Heritage sent me a nice XMAS basket. It was very cool, but unfortuntely it caused problems for me at home. Yes, I understand this is my problem, but my wife isn't keen on the whole gambling.
Anyway, I called and spoke with Josh (no longer there). I said thank you, however I explained my situation and the promised to delete my information.
Well about 6 months later, I was getting emails, mailing adverstisements, etc. I again called. I spoke with Jimmy at that time and he apologized and assured me this would never happen.
Every year I continue to get "Bonus Play" scratchers. Well, finally I had it. I call Rich. I admit, I was an ass, but I was tired of going through this hassle at home. He apologized AGAIN AND ASSURED ME. I pratically was begging for no contact. No phone calls, no emails, no mail. NO CONTACT!
Well on Saturday, Leon from Heritage called my 6 times without ever leaving me a message. The first time he called he asked for the wrong person. He then called me 6 times in 12 minutes until I finally picked up.
He was calling me to tell me there was an issue with my payout and they would using a different method.
I applaud them for the customer service, but how many times do I have to ask for NO CONTACT!
I then spoke with Rich again. This guy is a complete moron. He never apologized until I had to ask him, he only offered me a Bonus Play. These books think they can buy everyone. I wasn't interested in the Bonus Play.
Finally I spoke with Raul through email. Raul is a first class guy, but he insulting me with a Bonus Play offer.
I will never use Heritage again and I would NOT recommend to others. They are solid, however they still have a long ways to come to up their with Pinnacle, WSEX, Bowmans and 5 dimes!
It's time that these books realize that we don't need them, they need us! There are way too many books out there.
Lucky21
First, let me give credit, where credit is due. I have never had a payout problem. There lines are solid and overall my experience was a good one.
About 4 years ago, Heritage sent me a nice XMAS basket. It was very cool, but unfortuntely it caused problems for me at home. Yes, I understand this is my problem, but my wife isn't keen on the whole gambling.
Anyway, I called and spoke with Josh (no longer there). I said thank you, however I explained my situation and the promised to delete my information.
Well about 6 months later, I was getting emails, mailing adverstisements, etc. I again called. I spoke with Jimmy at that time and he apologized and assured me this would never happen.
Every year I continue to get "Bonus Play" scratchers. Well, finally I had it. I call Rich. I admit, I was an ass, but I was tired of going through this hassle at home. He apologized AGAIN AND ASSURED ME. I pratically was begging for no contact. No phone calls, no emails, no mail. NO CONTACT!
Well on Saturday, Leon from Heritage called my 6 times without ever leaving me a message. The first time he called he asked for the wrong person. He then called me 6 times in 12 minutes until I finally picked up.
He was calling me to tell me there was an issue with my payout and they would using a different method.
I applaud them for the customer service, but how many times do I have to ask for NO CONTACT!
I then spoke with Rich again. This guy is a complete moron. He never apologized until I had to ask him, he only offered me a Bonus Play. These books think they can buy everyone. I wasn't interested in the Bonus Play.
Finally I spoke with Raul through email. Raul is a first class guy, but he insulting me with a Bonus Play offer.
I will never use Heritage again and I would NOT recommend to others. They are solid, however they still have a long ways to come to up their with Pinnacle, WSEX, Bowmans and 5 dimes!
It's time that these books realize that we don't need them, they need us! There are way too many books out there.
Lucky21
