Anyone ever broke a contract on a cell phone agreement?

this shit is pissing me off. we moved to AZ about 2 years back. we were looking for new cell phones before we moved. we went to cingular and the CSR said we would have no trouble with service there.

well, we get half way out west, and our phones are roaming. we get into PHX and we dont have service. so i call cingular and they agree to cancel the service and credit back the $260 early termination fee, COOL.

i get the bill in, that shows the credit, and i over night the phones and chargers to them.

last week, we get a bill in from "Red SKy" on of their, what do you call it, people that sell their service for them. anyways, they say it is going on our credit if we dont pay the $260 fee. I called them, and they said they are two different companies. I say WTF, this was over 2 years ago, and now you are coming after us for this? i have the credit showing a "0" balance.

they tell me it doesnt matter, they are separte, and cingular may have agreed, but Red Sky didnt.

anyone have any suggestions? they hell if i am paying $260, they need to hire some competent employees that know what the fuck they are talking about.

BB

Let them put it on your credit

Then dispute it with the credit you have. Verzion tried the same thing with me had it removed.

nhoj said:

Then dispute it with the credit you have. Verzion tried the same thing with me had it removed.

Click to expand...

Same thing happened to me with a utility. They put it on my credit report. I wrote all 3 credit reporting agencies and explained what happened and all 3 removed it promptly.

F them!

More than likely, you purchased the phones from a third-party retailer, such as a local mom and pop company or a national retailer (Best Buy, Circuit City, etc.). These companies also sell service for other carriers, but depending on what wireless company has the best promotion at the time (i.e. spiff to an employee - an additional incentive to sell their product first), you could have been lead to a service that wasn't necessarily the best choice for you.

The reason why you are being charged a $260.00 ETF is because the company you bought the phones from is being charged back from Cingular, which is the reason why they are passing the charge back to you. Generally speaking, a wireless agent is fully vested after 180 days of you having your service, so if you cancelled before then, this is the reason why you are being charged. You probably signed an agreement that you were un-aware of. I'd demand to see the paper work. If you would have bought from Cingular directly (retail store), you would not have been charged.

If you shipped the phones back to Cingular, it will do the company that you originally activated service with no good. They need the phones back to sell them as "B" stock or used. With that being said, if you give them the phones back, which I am sure Cingular will not be able to locate, you should not be charged the full price for each phone.

Hope this helps.

Chalkeater

99.99% of ALL companies BACK DOWN when they are "pushed" by someone

they figure so few people will ever "fight back" that they try this and if they can get away with it - great - and if not - they just figure you are one of the VERY few who will "fight back" and keeping up this dispute isn't worth their time and effort - so they back down rather then fight - and then go take on someone else. it is like insurance companies paying off claims even though they know the people are full of shit for it is cheaper to pay then investigate

a few years back i bought a camera from Best Buy. i was supposed to go to the store and pick up everything but the camera bag but things fell apart and i never got it. i couldn't cancel the bag being sent out so when i got it and then returned it - i told them i wanted the $3 back for shipping, too. at the store they said i could but nothing ever came of it.

so for the next FIVE MONTHS i called best buy's 800-number EVERY TIME after i got the bill and complained saying i wanted the $3 back and every time they said "NO". once they even said they held a meeting to decide if i should get the $3 back and decided i shouldn't (think about how much all of this cost). the money was nothing - it was a point.

every time i called the 800-number i spoke for at least 15 minutes to s rep (add up those costs) and every time i said to them i had at least 6 more months to call and i would every time and asked them to think abouthow much that was costing them as opposed to what i wanted.

come JUNE - after i had done this for SIX months - FINALLY i was able to talk some sense into a woman manager and told her that giving me the lousy $3 was the best way to go - and cheapest for it would get me to stop calling and i asked her to think about how much each of the calls i made cost them as opposed to what amount we were fighting for. i told her whether i am right or wrong is irrelevant - think about what i am asking for - and how much EACH call has cost - and will cost.

FINALLY someone at Best Buy "got it" and she realized i was right and within 48 hours the stupid $3 was credited to my account - this after costing Best Buy about 20 times that in calls and labor

Keep up your fight and bug the hell out of them and they will back down - 99.99% do.

WinkyDuck,
Excellent job.
I hate dealing with customer service, so I ussually give up before it even started.

yes I have ...you have to pay thru the NOSE if you do