I'm upset with Skybook right now, so I'm going to let you know my story. As many of you know, there was a 100% matchplay bonus offered by Skybook last week for up to $250. As I always do before I deposit, I called to confirm that my account would be eligible for the bonus. They checked my record and confirmed I would be eligible for the bonus and the rollover required would be $2000, which was fine with me.
I deposited my $250 and called back to get the bonus credited to my account, and they then told me my rollover required would be something slightly more than $6000. I asked why and they told me that I had not yet finished my previous rollover requirement (I had something like $500 to go), so the way they would calculate my rollover would be to add the $250 deposit + $250 matchplay + my current account balance (which was a little more than $1000), then apply the 4x rollover.
I told the representative that was ridiculous...for example, if I had a $20,000 balance, they would have made my rollover more than $80,000. The representative agreed that it was a bad rule, and he said he would file something with management about it.
However, that is not what I am upset with. If that rule was explained to me, I would have chose to not deposit and finish my previous rollover before depositing. I have no problem with any rule a sportsbook has, as long as it is explained to me so that I can make a choice. That is why I always call in before I make the deposit, so there can be no misunderstanding.
Even though I made the call and was told it would be a $2000 rollover, they now wanted me to satisfy a $6000 rollover. I explained this to the representative, and he went and talked to a supervisor. Eventually I was transferred to the supervisor, and I explained the situation and that I felt the only fair thing to do would be to add my previous $500 rollover remaining to the $2000 rollover to end up with a $2500 rollover requirement, given what I was told before depositing. She eventually spoke to a manager, and they came back with a compromose of a $5000 rollover requirement.
I said no. I decided to just go without a bonus, quietly play out my remaining $500 rollover, then take my money elsewhere. This whole thing is ridiculous. I did what they ask you to do (confirm eligibility), was told I would have a $2000 rollover requirement, and then they yank me to $6000. I have been happy customer and would have left my money in for the remainder of the year, but now they have lost a customer. I thought that was the only way that I can voice my displeasure, but after seeing some posts on the 100% bonus and all the praise for Skybook, I decided that I should let you guys know about it too.
I deposited my $250 and called back to get the bonus credited to my account, and they then told me my rollover required would be something slightly more than $6000. I asked why and they told me that I had not yet finished my previous rollover requirement (I had something like $500 to go), so the way they would calculate my rollover would be to add the $250 deposit + $250 matchplay + my current account balance (which was a little more than $1000), then apply the 4x rollover.
I told the representative that was ridiculous...for example, if I had a $20,000 balance, they would have made my rollover more than $80,000. The representative agreed that it was a bad rule, and he said he would file something with management about it.
However, that is not what I am upset with. If that rule was explained to me, I would have chose to not deposit and finish my previous rollover before depositing. I have no problem with any rule a sportsbook has, as long as it is explained to me so that I can make a choice. That is why I always call in before I make the deposit, so there can be no misunderstanding.
Even though I made the call and was told it would be a $2000 rollover, they now wanted me to satisfy a $6000 rollover. I explained this to the representative, and he went and talked to a supervisor. Eventually I was transferred to the supervisor, and I explained the situation and that I felt the only fair thing to do would be to add my previous $500 rollover remaining to the $2000 rollover to end up with a $2500 rollover requirement, given what I was told before depositing. She eventually spoke to a manager, and they came back with a compromose of a $5000 rollover requirement.
I said no. I decided to just go without a bonus, quietly play out my remaining $500 rollover, then take my money elsewhere. This whole thing is ridiculous. I did what they ask you to do (confirm eligibility), was told I would have a $2000 rollover requirement, and then they yank me to $6000. I have been happy customer and would have left my money in for the remainder of the year, but now they have lost a customer. I thought that was the only way that I can voice my displeasure, but after seeing some posts on the 100% bonus and all the praise for Skybook, I decided that I should let you guys know about it too.
