This book is going to great lengths to SCREW me!

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There is an outfit called Champsportsbook.com. I posted a thread here once asking if anyone knew of them, and got no response. But what they are doing now is an absolute joke.

Back in February, I somehow came across this place and found that they had the best available line on the NFL Pro Bowl over. Their max bet was $500, so I opened an account and put $500 on the over in addition to taking the over at all of my usual shops. My wife - yes, my wife actually gambles too, and sometimes on her own without my help - also wanted to bet on the over, since we've been making a lot of money on the Pro Bowl the last 4 years. So she opened up an account there too, and placed the same bet. Well, obviously the over came in. What follows from there is an unbelievable amount of dishonesty and theft on the part of Champsportsbook.com.

After I decided to cash out of this place, as I had zero interest in being a regular player there, I logged in to find that my account had been set to inactive status and to call customer service. So I called the customer service line (which is not even operated by the book - in fact there is no way of contacting this book directly - I didn't look into this beforehand because it was only $500). The customer service group is called PlayerSupport.com. They told me that my account and my wife's account had been disabled due to fraud - we signed up from the same IP address, against their rules, which I also didn't read. So fine, I fucked up, they are taking our winnings on a bullshit technicality. The real problems began when I instructed them to return my deposit - for some reason they didn't really want to do this!!

Unfortunately, I made my depost via credit card, since I had no money in Neteller and wanted to get this particular bet down at this number. My wife did the same. These "customer service" douchebags said that they could not refund my deposit to my credit card, would not send it to my Neteller account, and would not send me a check either. So I asked them how they propose to return MY money to ME, instead of stealing it. After about 3 phone calls and 6 live chat sessions, it was explained to me that they did not want to send me the money because I would then have my credit card company do a "charge back" to get the money a second time. So they instructed me to have my credit card and my wife's card both perform chargebacks. Well, my card did this, but my wife's bank refused to do so - Washington Mutual, horrible customer service, avoid them. So that $500 is still stolen for now.

After my card processed the chargeback (I had to fill out a dispute form and all of that), I got the $500 back. This was around June or July. In September, I received a letter from a collection agency in NYC called The Neville Group, stating that they had purchased my "receivable" from the sportsbook, and demanding payment immediately or they will "seize my assets" and ruin my credit rating. Typical threatening collection agency letter. Well, I replied to their letter with a letter of my own, which included transcripts of my Live Chat sessions where I was specifically instructed to have my credit card process a chargeback for the $500. About three weeks after mailing this in, the letter gets bounced back to me by the Post Office as undeliverable, even though I sent it in a pre-addressed envelope provided by the collection agency!

So I call up these idiots the Neville Group, and explain to them what a bunch of criminals they are, and the guy asks me if I am calling to make a payment on my account! I said obviously not, and asked where I can send my dispute letter since their address doesn't exist. He then gave me the name of another company in NYC called National Debit Corp where I should send the letter, since Neville Group was "having problems" with their delivery address. Right. So I send the letter to the new address, and about two weeks later get a threatening phone call from the Neville Group saying that if I don't pay up by October 26th, they will ruin my credit, and they have "conducted a search of my available assets" and may sue me for some of those too. I explained to this scumbag that I had sent a dispute letter twice, and that he should go read it and shove it up his ass. He then checked the file and saw that my letter was there, and said it had never been logged in since I sent it to the wrong (National Debit Corp) address, which they provided to me!

I am convinced that this Neville Group/National Debit Corp is not even a collection agency, but a front for this PlayerSupport.com (who provide their great customer service for quite a few sportsbooks that I have never heard of), and they send these threatening letters hoping that people will just pay up, and they can re-steal my $500. I tried to find some info on Neville Group or National Debit Corp, and all I could find was that the NY Better Business Bureau has "recently become aware" of the Neville Group, and that's it. Now I have moved across the Atlantic and god only knows what kind of threatening letters these crooks will send to my old address.

I doubt there is anything the RX can do to help me, and I am in fact not asking for help. Luckily we are out only the $500 that my wife's bank refuses to confiscate, since I am pretty certain Neville Group is a fraud, and even if they are not, I have the evidence on my side. I just wanted to share this story about the incredible effort a book is making just to steal a measly $500.
 

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Man they fucked u up big time. Next time stay away from places like that.
 

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Edub, sorry to hear your story. You are most likely correct it sounds like there is not much anyone can do at this point. I recently had a problem with a music download scam and reported it to RipOffReport.com. I found out there - that others had been ripoffed by the same outfit and used that information to convince my bank to refund my money. Report this Neville Group and all the others involved to RipOffReport.com if it doesnt help you right now it may be of help to someone in the future.



BOL.. wil..
 

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Find out who ultimately runs them, sounds like a world gaming/ sportsbook.com / starnet vchip operation.
 

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5teamparlay said:
Find out who ultimately runs them, sounds like a world gaming/ sportsbook.com / starnet vchip operation.
They are a Future Bet site so don't hold your breath getting this straightened out. :hump:
 

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Thanks for the input fellas. Wilheim, I will report this group. I just looked and the NY BBB has updated information on them, which makes me not so worried about the Neville Group. They are a scam operation that tries to collect on disputed items that have already been resolved between the bank and the merchant. It looks like the only thing preventing me from recovering the other $500 is my own bank! Washington Mutual
icon13.gif


And believe me, after 8 months, I stopped holding my breath a while ago.
 

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Google "fair debt collaction act". Once these guys contacted you after you mailed a dispute letter, they're screwed. You can Neville Corp. and make their lives difficult.

On another note, the "debt" they are trying to pursue cannot be collected - it is a gambling debt, which is unenforceable in nearly every state, unless to a legal gambling entite (e.g. Nevada casino).
 

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I am very surprised your bank did not get that money back...did you wait too long ,what did the bank give as the reason for not returning it?
 

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Journeyman said:
I am very surprised your bank did not get that money back...did you wait too long ,what did the bank give as the reason for not returning it?

I don't believe we waited too long...Washington Mutual said that since we authorized the charge in the first place, they refuse to dispute the item. They wouldn't budge even after I forwarded them a copy of the email from customer service instructing us to do the charge back. Douchebags.

That being said, once we informed the CS agent that the bank would not process a charge back, it became their responsibility to somehow get the money to us - at which point they basically refused to answer any further questions regarding the account.
 

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From RipOffreport.com

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: “we could not do anything for you” or “you waited too long; it has been more than 60 days”.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember… Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
 

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edub69 said:
I don't believe we waited too long...Washington Mutual said that since we authorized the charge in the first place, they refuse to dispute the item. They wouldn't budge even after I forwarded them a copy of the email from customer service instructing us to do the charge back. Douchebags.

That being said, once we informed the CS agent that the bank would not process a charge back, it became their responsibility to somehow get the money to us - at which point they basically refused to answer any further questions regarding the account.

I wouldn't use that bank any more either.
 

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