Just my 2 cents on them. First off I used to like them, to me they have the best software in the game. I like that you can click on any seat position and sit there, really helps if you play multiple games at the same time as you can sit in all the corner seats. What I don't like is the customer service, they really screwed a good friend of mine over there and just seemed to not give a damn, almost like they enjoyed doing it because he could do nothing about it. I know he plays small but usually if they will screw the small players they will screw the big ones too. Some guy named Roger in customer service will forever keep me out of that place on principal alone. The scary part of it is the amount of money was so small it was incredible, almost like they were making a point to the old man. I eventually gave the guy back what he lost there as I was the one who recommended the place for it's small limits.
Anytime I get the "well if you don't like it play elsewhere" attitude I play elsewhere. Reminded me of the same attitude Ido at Yahoops used to have. Can't blame anyone else for playing there, the bonuses are good but good luck if you ever have a problem.