WildBill,
not exactly sure what you are asking me. I enjoyed your article and to me at least it brought to light the fact many sportsbook managers (and I'll even venture to say casino, poker, slot, etc. managers) just aren't that bright and don't get it.
Basically, one gets to be a manager because they like the job and they outlast other people. Often times they follow the pack and like your quotes were place the blame elsewhere or deflect it.
I'll be happy to answer your questions. You can email, call or come by, just know anything on the record would have to be approved through the company.
And for the record (Bill knows this, but not eveyone reading does), I am not a sportsbook guy, I'm a poker guy, but I do have a little business sense, just a little.